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Joey Caparas 2016-05-09 17:32:11 +10:00
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windows/keep-secure/other-troubleshooting.md
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@ -65,4 +65,40 @@ Event ID | Message | Resolution steps
5 | Windows Advanced Threat Protection service failed to connect to the server at _variable_ | Ensure that the Windows Defender ATP endpoint has internet access.
6 | Windows Advanced Threat Protection service failed to read the onboarding parameters. Failure code: _variable_ | Run the onboarding script again.
7 | Windows Advanced Threat Protection service failed to read the onboarding parameters. Failure code: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access, then run the onboarding script again.
15 | Windows Advanced Threat Protection cannot start command channel with URL: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access.
15 | Windows Advanced Threat Protection cannot start command channel with URL: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access.
Check the startup type in the services console:
1. Open the services console:
a. Click **Start** and type **services**.
b. Press **Enter** to open the console.
2. Scroll through the list of services until you find **Connected User Experiences and Telemetry**.
3. Check the **Startup type** column - the service should be set as **Automatic**.
ASK ALON HOW SET TO AUTOMATIC IF IT'S NOT SET FROM THE CONSOLE.
Check that the service is running from the command line:
1. Open an elevated command-line prompt on the endpoint:
a. Click **Start** and type **cmd**.
b. Right-click **Command prompt** and select **Run as administrator**.
2. Enter the following command and press **Enter**.
sc query diagtrack
If the service is running, the result should look like the following screenshot:
![Result of the sc query command for sc query diagtrack](images/windefatp-sc-query-diagtrack.png)
3. If the service **STATE** is not set to **RUNNING**, then you'll need to enter the following command and press **Enter**:
sc start diagtrack
4. A success message is displayed. Verify the change by entering the following command and press **Enter**:
sc query diagtrack