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Merge pull request #6971 from vinaypamnani-msft/vp-cm-10232

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Fix the command for PS execution
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Angela Fleischmann 2022-08-19 14:12:13 -06:00 committed by GitHub
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windows/client-management/mdm/diagnose-mdm-failures-in-windows-10.md
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@ -14,7 +14,7 @@ ms.collection: highpri
# Diagnose MDM failures in Windows 10 # Diagnose MDM failures in Windows 10
To help diagnose enrollment or device management issues in Windows 10 devices managed by an MDM server, you can examine the MDM logs collected from the desktop. The following sections describe the procedures for collecting MDM logs. To help diagnose enrollment or device management issues in Windows 10 devices managed by an MDM server, you can examine the MDM logs collected from the desktop. The following sections describe the procedures for collecting MDM logs.
## Download the MDM Diagnostic Information log from Windows 10 PCs ## Download the MDM Diagnostic Information log from Windows 10 PCs
@ -30,16 +30,18 @@ To help diagnose enrollment or device management issues in Windows 10 devices m
1. In File Explorer, navigate to c:\Users\Public\Documents\MDMDiagnostics to see the report. 1. In File Explorer, navigate to c:\Users\Public\Documents\MDMDiagnostics to see the report.
## Use command to collect logs directly from Windows 10 PCs ## Use command to collect logs directly from Windows 10 PCs
You can also collect the MDM Diagnostic Information logs using the following command: You can also collect the MDM Diagnostic Information logs using the following command:
```xml ```xml
mdmdiagnosticstool.exe -area DeviceEnrollment;DeviceProvisioning;Autopilot -zip c:\users\public\documents\MDMDiagReport.zip mdmdiagnosticstool.exe -area "DeviceEnrollment;DeviceProvisioning;Autopilot" -zip "c:\users\public\documents\MDMDiagReport.zip"
``` ```
- In File Explorer, navigate to c:\Users\Public\Documents\MDMDiagnostics to see the report. - In File Explorer, navigate to c:\Users\Public\Documents\MDMDiagnostics to see the report.
### Understanding zip structure ### Understanding zip structure
The zip file will have logs according to the areas that were used in the command. This explanation is based on DeviceEnrollment, DeviceProvisioning and Autopilot areas. It applies to the zip files collected via command line or Feedback Hub The zip file will have logs according to the areas that were used in the command. This explanation is based on DeviceEnrollment, DeviceProvisioning and Autopilot areas. It applies to the zip files collected via command line or Feedback Hub
- DiagnosticLogCSP_Collector_Autopilot_*: Autopilot etls - DiagnosticLogCSP_Collector_Autopilot_*: Autopilot etls
@ -51,9 +53,9 @@ The zip file will have logs according to the areas that were used in the command
- MdmLogCollectorFootPrint.txt: mdmdiagnosticslog tool logs from running the command - MdmLogCollectorFootPrint.txt: mdmdiagnosticslog tool logs from running the command
- *.evtx: Common event viewer logs microsoft-windows-devicemanagement-enterprise-diagnostics-provider-admin.evtx main one that contains MDM events. - *.evtx: Common event viewer logs microsoft-windows-devicemanagement-enterprise-diagnostics-provider-admin.evtx main one that contains MDM events.
## Collect logs directly from Windows 10 PCs ## Collect logs directly from Windows 10 PCs
Starting with the Windows 10, version 1511, MDM logs are captured in the Event Viewer in the following location: Starting with the Windows 10, version 1511, MDM logs are captured in the Event Viewer in the following location:
- Applications and Services Logs > Microsoft > Windows > DeviceManagement-Enterprise-Diagnostic-Provider - Applications and Services Logs > Microsoft > Windows > DeviceManagement-Enterprise-Diagnostic-Provider
@ -63,7 +65,7 @@ Here's a screenshot:
In this location, the **Admin** channel logs events by default. However, if you need more details logs you can enable **Debug** logs by choosing **Show Analytic and Debug** logs option in **View** menu in Event Viewer. In this location, the **Admin** channel logs events by default. However, if you need more details logs you can enable **Debug** logs by choosing **Show Analytic and Debug** logs option in **View** menu in Event Viewer.
**To collect Admin logs** ### Collect admin logs
1. Right click on the **Admin** node. 1. Right click on the **Admin** node.
2. Select **Save all events as**. 2. Select **Save all events as**.
@ -74,7 +76,7 @@ In this location, the **Admin** channel logs events by default. However, if you
For more detailed logging, you can enable **Debug** logs. Right click on the **Debug** node and then click **Enable Log**. For more detailed logging, you can enable **Debug** logs. Right click on the **Debug** node and then click **Enable Log**.
**To collect Debug logs** ### Collect debug logs
1. Right click on the **Debug** node. 1. Right click on the **Debug** node.
2. Select **Save all events as**. 2. Select **Save all events as**.
@ -83,9 +85,9 @@ For more detailed logging, you can enable **Debug** logs. Right click on the **D
5. Choose **Display information for these languages** and then select **English**. 5. Choose **Display information for these languages** and then select **English**.
6. Click **Ok**. 6. Click **Ok**.
You can open the log files (.evtx files) in the Event Viewer on a Windows 10 PC running the November 2015 update. You can open the log files (.evtx files) in the Event Viewer on a Windows 10 PC running the November 2015 update.
## Collect logs remotely from Windows 10 PCs ## Collect logs remotely from Windows 10 PCs
When the PC is already enrolled in MDM, you can remotely collect logs from the PC through the MDM channel if your MDM server supports this facility. The [DiagnosticLog CSP](diagnosticlog-csp.md) can be used to enable an event viewer channel by full name. Here are the Event Viewer names for the Admin and Debug channels: When the PC is already enrolled in MDM, you can remotely collect logs from the PC through the MDM channel if your MDM server supports this facility. The [DiagnosticLog CSP](diagnosticlog-csp.md) can be used to enable an event viewer channel by full name. Here are the Event Viewer names for the Admin and Debug channels:
@ -283,5 +285,3 @@ Here's an example of how to collect current MDM device state data using the [Dia
</SyncBody> </SyncBody>
</SyncML> </SyncML>
``` ```