Merged PR 6278: Add troubleshooting info for powerwash

This commit is contained in:
Jeanie Decker
2018-03-09 20:23:01 +00:00
parent 179c69bb68
commit 049ea1f190
3 changed files with 33 additions and 2 deletions

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@ -8,13 +8,19 @@ ms.sitesec: library
ms.pagetype: edu
author: CelesteDG
ms.author: celested
ms.date: 11/27/2017
ms.date: 03/08/2018
---
# Change history for Windows 10 for Education
This topic lists new and updated topics in the [Windows 10 for Education](index.md) documentation.
## March 2018
New or changed topic | Description
--- | ---
[Reset devices with Windows Automatic Redeployment](windows-automatic-redeployment.md) | Added section for troubleshooting Windows Automatic Redeployment.
## November 2017
| New or changed topic | Description |

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@ -9,7 +9,7 @@ ms.pagetype: edu
ms.localizationpriority: high
author: CelesteDG
ms.author: celested
ms.date: 12/11/2017
ms.date: 03/08/2018
---
# Reset devices with Windows Automatic Redeployment
@ -25,6 +25,9 @@ To enable Windows Automatic Redeployment in Windows 10, version 1709 (Fall Creat
2. [Trigger a reset for each device](#trigger-windows-automatic-redeployment)
## Enable Windows Automatic Redeployment
To use Windows Automatic Redeployment, [Windows Recovery Environment (WinRE) must be enabled on the device](#winre).
**DisableAutomaticReDeploymentCredentials** is a policy that enables or disables the visibility of the credentials for Windows Automatic Redeployment. It is a policy node in the [Policy CSP](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-credentialproviders), **CredentialProviders/DisableAutomaticReDeploymentCredentials**. By default, this policy is set to 1 (Disable). This ensures that Windows Automatic Redeployment isn't triggered by accident.
You can set the policy using one of these methods:
@ -84,6 +87,25 @@ Windows Automatic Redeployment is a two-step process: trigger it and then authen
Once provisioning is complete, the device is again ready for use.
<span id="winre"/>
## Troubleshoot Windows Automatic Redeployment
Windows Automatic Redeployment will fail when the [Windows Recovery Environment (WinRE)](https://docs.microsoft.com/windows-hardware/manufacture/desktop/windows-recovery-environment--windows-re--technical-reference) is not enabled on the device. You will see `Error code: ERROR_NOT_SUPPORTED (0x80070032)`.
To check if WinRE is enabled, use the [REAgentC.exe tool](https://docs.microsoft.com/windows-hardware/manufacture/desktop/reagentc-command-line-options) to run the following command:
```
reagent /info
```
If WinRE is not enabled, use the [REAgentC.exe tool](https://docs.microsoft.com/windows-hardware/manufacture/desktop/reagentc-command-line-options) to run the following command:
```
reagent /enable
```
If Windows Automatic Reployment fails after enabling WinRE, or if you are unable to enable WinRE, please contact [Microsoft Support](https://support.microsoft.com) for assistance.
## Related topics
[Set up Windows devices for education](set-up-windows-10.md)