Merged PR 6278: Add troubleshooting info for powerwash

devices/hololens/hololens-provisioning.md

@@ -68,6 +68,9 @@ When you run ADKsetup.exe for Windows 10, version 1607, select **Configuration D
 
 6. On the **Select security details for the provisioning package**, click **Next**.
 
+    >[WARNING!]
+    >If you encrypt the provisioning package, provisioning the HoloLens device will fail.  
+
 7. Click **Next** to specify the output location where you want the provisioning package to go once it's built. By default, Windows Configuration Designer uses the project folder as the output location.
 
     Optionally, you can click **Browse** to change the default output location.

education/windows/change-history-edu.md

@@ -8,13 +8,19 @@ ms.sitesec: library
 ms.pagetype: edu
 author: CelesteDG
 ms.author: celested
-ms.date: 11/27/2017
+ms.date: 03/08/2018
 ---
 
 # Change history for Windows 10 for Education
 
 This topic lists new and updated topics in the [Windows 10 for Education](index.md) documentation.
 
+## March 2018
+
+New or changed topic | Description
+--- | ---
+[Reset devices with Windows Automatic Redeployment](windows-automatic-redeployment.md) | Added section for troubleshooting Windows Automatic Redeployment.
+
 ## November 2017
 
 | New or changed topic | Description |

education/windows/windows-automatic-redeployment.md

@@ -9,7 +9,7 @@ ms.pagetype: edu
 ms.localizationpriority: high
 author: CelesteDG
 ms.author: celested
-ms.date: 12/11/2017
+ms.date: 03/08/2018
 ---
 
 # Reset devices with Windows Automatic Redeployment 
@@ -25,6 +25,9 @@ To enable Windows Automatic Redeployment in Windows 10, version 1709 (Fall Creat
 2. [Trigger a reset for each device](#trigger-windows-automatic-redeployment)
 
 ## Enable Windows Automatic Redeployment
+
+To use Windows Automatic Redeployment, [Windows Recovery Environment (WinRE) must be enabled on the device](#winre).
+
 **DisableAutomaticReDeploymentCredentials** is a policy that enables or disables the visibility of the credentials for Windows Automatic Redeployment. It is a policy node in the [Policy CSP](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-credentialproviders), **CredentialProviders/DisableAutomaticReDeploymentCredentials**. By default, this policy is set to 1 (Disable). This ensures that Windows Automatic Redeployment isn't triggered by accident.
 
 You can set the policy using one of these methods:
@@ -84,6 +87,25 @@ Windows Automatic Redeployment is a two-step process: trigger it and then authen
 
     Once provisioning is complete, the device is again ready for use.
 
+<span id="winre"/>
+## Troubleshoot Windows Automatic Redeployment
+
+Windows Automatic Redeployment will fail when the [Windows Recovery Environment (WinRE)](https://docs.microsoft.com/windows-hardware/manufacture/desktop/windows-recovery-environment--windows-re--technical-reference) is not enabled on the device. You will see `Error code: ERROR_NOT_SUPPORTED (0x80070032)`.
+
+To check if WinRE is enabled, use the [REAgentC.exe tool](https://docs.microsoft.com/windows-hardware/manufacture/desktop/reagentc-command-line-options) to run the following command:
+
+```
+reagent /info
+```
+
+If WinRE is not enabled, use the [REAgentC.exe tool](https://docs.microsoft.com/windows-hardware/manufacture/desktop/reagentc-command-line-options) to run the following command:
+
+```
+reagent /enable
+```
+
+If Windows Automatic Reployment fails after enabling WinRE, or if you are unable to enable WinRE, please contact [Microsoft Support](https://support.microsoft.com) for assistance.
+
 ## Related topics
 
 [Set up Windows devices for education](set-up-windows-10.md)