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acrolinx
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Paolo Matarazzo
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@ -18,7 +18,7 @@ This article describes the information displayed in the preboot recovery screen
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By default, the BitLocker recovery screen displays a generic message and the default url *aka.ms/recoverykeyfaq*.
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By default, the BitLocker recovery screen displays a generic message and the url **https://aka.ms/recoverykeyfaq**.
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:::image type="content" source="images/preboot-recovery.png" alt-text="Screenshot of the default BitLocker recovery screen." lightbox="images/preboot-recovery.png" border="false":::
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@ -27,7 +27,7 @@ This article describes the information displayed in the preboot recovery screen
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## Custom recovery message
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BitLocker policy settings allow to configure a custom recovery message and URL on the BitLocker recovery screen. The custom recovery message and URL can include the address of the BitLocker self-service recovery portal, the IT internal website, or a phone number for support.
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With BitLocker policy settings, you can configure a custom recovery message and URL on the BitLocker preboot recovery screen. The custom recovery message and URL can include the address of the BitLocker self-service recovery portal, the IT internal website, or a phone number for support.
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@ -46,7 +46,7 @@ BitLocker policy settings allow to configure a custom recovery message and URL o
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For more information, see [Configure preboot recovery message and URL](policy-settings.md?tabs=os#configure-preboot-recovery-message-and-url).
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For more information how to configure a custom recovery message with policy settings, see [Configure preboot recovery message and URL](policy-settings.md?tabs=os#configure-preboot-recovery-message-and-url).
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## Recovery key hints
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@ -58,11 +58,14 @@ There are rules governing which hint is shown during the recovery (in the order
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1. Always display generic hint: **For more information, go to https://aka.ms/recoverykeyfaq**
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1. If multiple recovery keys exist on the volume, prioritize the last-created (and successfully backed up) recovery key
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1. Prioritize keys with successful backup over keys that have never been backed up
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1. Prioritize backup hints in the following order for remote backup locations: **Microsoft Account > Microsoft Entra ID > Active Directory**
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1. Prioritize backup hints in the following order for remote backup locations:
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- Microsoft account
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- Microsoft Entra ID
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- Active Directory
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1. If a key has been printed and saved to file, display a combined hint **Look for a printout or a text file with the key**, instead of two separate hints
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1. If multiple backups of the same type (remove vs. local) were done for the same recovery key, prioritize backup info with latest backup date
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1. There's no specific hint for keys saved to an on-premises Active Directory. In this case, a custom message (if configured) or a generic message, **Contact your organization's help desk**, is displayed
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1. If two recovery keys are present, but only one was backed up, the system asks for the backed up key, even if the other key is newer
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1. If two recovery keys are present and only one backed up, the system asks for the backed up key, even if the other key is newer
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@ -74,7 +77,7 @@ There are rules governing which hint is shown during the recovery (in the order
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In this scenario, the recovery password is saved to a file
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> [!IMPORTANT]
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> It's not recommend to print recovery keys or saving them to a file. Instead, use Microsoft Account, Microsoft Entra ID or Active Directory backup.
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> It's not recommend to print recovery keys or saving them to a file. Instead, use Microsoft account, Microsoft Entra ID or Active Directory backup.
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@ -89,11 +92,11 @@ There are rules governing which hint is shown during the recovery (in the order
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In this scenario, a custom URL is configured. The recovery password is:
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- saved to Microsoft Account
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- saved to Microsoft account
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- not printed
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- not saved to a file
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**Result:** the hints for the Microsoft account and custom URL are displayed.
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**Result:** the hints for the custom URL and the Microsoft account (**https://aka.ms/myrecoverykey**) are displayed.
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:::column-end:::
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:::column span="2":::
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:::image type="content" source="images/preboot-recovery-custom-url-single-backup.png" alt-text="Screenshot of the BitLocker recovery screen showing a custom URL and the hint where the BitLocker recovery key was saved." lightbox="images/preboot-recovery-custom-url-single-backup.png" border="false":::
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@ -125,15 +128,15 @@ There are rules governing which hint is shown during the recovery (in the order
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In this scenario, the recovery password is:
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- saved to Microsoft Account
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- saved to Microsoft account
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- saved to Microsoft Entra ID
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- printed
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- saved to file
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**Result:** only the Microsoft Account hint is displayed.
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**Result:** only the Microsoft account hint (**https://aka.ms/myrecoverykey**) is displayed.
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:::column-end:::
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:::column span="2":::
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:::image type="content" source="images/preboot-recovery-multiple-backups.png" alt-text="Screenshot of the BitLocker recovery screen showing only the Microsoft Account hint." lightbox="images/preboot-recovery-multiple-backups.png" border="false":::
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:::image type="content" source="images/preboot-recovery-multiple-backups.png" alt-text="Screenshot of the BitLocker recovery screen showing only the Microsoft account hint." lightbox="images/preboot-recovery-multiple-backups.png" border="false":::
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:::column-end:::
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:::row-end:::
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:::row:::
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@ -171,7 +174,7 @@ There are rules governing which hint is shown during the recovery (in the order
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In this scenario, there are two recovery passwords.
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The recovery password #1 is:
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- Saved to Microsoft Account
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- Saved to Microsoft account
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- Saved to Microsoft Entra ID
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- creation time: **1PM**
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- key ID: **4290B6C0-B17A-497A-8552-272CC30E80D4**
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@ -181,7 +184,7 @@ There are rules governing which hint is shown during the recovery (in the order
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- creation time: **3PM**
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- key ID: **045219EC-A53B-41AE-B310-08EC883AAEDD**
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**Result:** the hint for the most recent key is displayed.
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**Result:** the Microsoft Entra ID hint (**https://aka.ms/aadrecoverykey**), which is the most recent key saved, is displayed.
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:::column-end:::
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:::column span="2":::
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:::image type="content" source="images/preboot-recovery-multiple-passwords-multiple-backups.png" alt-text="Screenshot of the BitLocker recovery screen showing the key ID of the most recent key." lightbox="images/preboot-recovery-multiple-passwords-multiple-backups.png" border="false":::
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