diff --git a/devices/hololens/holographic-3d-viewer-beta.md b/devices/hololens/holographic-3d-viewer-beta.md index 0aada1fe55..668305d234 100644 --- a/devices/hololens/holographic-3d-viewer-beta.md +++ b/devices/hololens/holographic-3d-viewer-beta.md @@ -59,22 +59,22 @@ If you're having trouble after reading these topics, see [Troubleshooting](#trou - Scale/rotation/translation animation on individual objects - Skeletal (rigged) animation with skinning - - Maximum of 4 influences per vertex + - Maximum of 4 influences per vertex ### Materials - Lambert and Phong materials are supported, with adjustable parameters - Supported material properties for Lambert - - Main Texture (RGB + Alpha Test) - - Diffuse Color (RGB) - - Ambient Color (RGB) + - Main Texture (RGB + Alpha Test) + - Diffuse Color (RGB) + - Ambient Color (RGB) - Supported material properties for Phong - - Main Texture (RGB + Alpha Test) - - Diffuse Color (RGB) - - Ambient Color (RGB) - - Specular Color (RGB) - - Shininess - - Reflectivity + - Main Texture (RGB + Alpha Test) + - Diffuse Color (RGB) + - Ambient Color (RGB) + - Specular Color (RGB) + - Shininess + - Reflectivity - Custom materials are not supported - Maximum of one material per mesh - Maximum of one material layer diff --git a/devices/hololens/holographic-custom-apps.md b/devices/hololens/holographic-custom-apps.md index 4936fab2b7..0a86a7b37a 100644 --- a/devices/hololens/holographic-custom-apps.md +++ b/devices/hololens/holographic-custom-apps.md @@ -35,7 +35,6 @@ You can install your own applications on HoloLens either by using the Device Por > Make sure to reference any associated dependency and certificate files. 1. Select **Go**. - ![Install app form in Windows Device Portal on Microsoft HoloLens](images/deviceportal-appmanager.jpg) ### Deploying from Microsoft Visual Studio 2015 @@ -44,7 +43,6 @@ You can install your own applications on HoloLens either by using the Device Por 1. Open the project's **Properties**. 1. Select the following build configuration: **Master/x86/Remote Machine**. 1. When you select **Remote Machine**: - - Make sure the address points to the Wi-Fi IP address of your HoloLens. - Set authentication to **Universal (Unencrypted Protocol)**. 1. Build your solution. diff --git a/devices/hololens/hololens-FAQ.md b/devices/hololens/hololens-FAQ.md new file mode 100644 index 0000000000..c6087d1692 --- /dev/null +++ b/devices/hololens/hololens-FAQ.md @@ -0,0 +1,215 @@ +--- +title: HoloLens and holograms FAQ +description: +ms.prod: hololens +ms.sitesec: library +author: Teresa-Motiv +ms.author: v-tea +ms.topic: article +ms.localizationpriority: medium +ms.date: 9/3/2019 +ms.reviewer: +manager: jarrettr +appliesto: +- HoloLens 1 +- HoloLens 2 +--- + +# HoloLens and holograms: Frequently asked questions + +Here are some answers to questions you might have about using HoloLens, placing holograms, working with spaces, and more. + +Any time you're having problems, make sure HoloLens is [charged up](https://support.microsoft.com/help/12627/hololens-charge-your-hololens). Try [restarting it](hololens-restart-recover.md) to see if that fixes things. And please use the Feedback app to send us info about the issue—you'll find it on the [**Start** menu](holographic-home.md). + +For tips about wearing your HoloLens, see [HoloLens fit and comfort: FAQ](https://support.microsoft.com/help/13405/hololens-fit-and-comfort-faq). + +This FAQ addresses the following questions and issues: + + +- [My holograms don't look right or are moving around](#my-holograms-dont-look-right-or-are-moving-around) +- [I see a message that says "Finding your space"](#i-see-a-message-that-says-finding-your-space) +- [I'm not seeing the holograms I expect to see in my space](#im-not-seeing-the-holograms-i-expect-to-see-in-my-space) +- [I can't place holograms where I want](#i-cant-place-holograms-where-i-want) +- [Holograms disappear or are encased in other holograms or objects](#holograms-disappear-or-are-encased-in-other-holograms-or-objects) +- [I can see holograms that are on the other side of a wall](#i-can-see-holograms-that-are-on-the-other-side-of-a-wall) +- [When I place a hologram on a wall, it seems to float](#when-i-place-a-hologram-on-a-wall-it-seems-to-float) +- [Apps appear too close to me when I'm trying to move them](#apps-appear-too-close-to-me-when-im-trying-to-move-them) +- [I'm getting a low disk space error](#im-getting-a-low-disk-space-error) +- [HoloLens doesn't respond to my gestures](#hololens-doesnt-respond-to-my-gestures) +- [HoloLens doesn't respond to my voice](#hololens-doesnt-respond-to-my-voice) +- [I'm having problems pairing or using a Bluetooth device](#im-having-problems-pairing-or-using-a-bluetooth-device) +- [I'm having problems with the HoloLens clicker](#im-having-problems-with-the-hololens-clicker) +- [I can't connect to Wi-Fi](#i-cant-connect-to-wi-fi) +- [My HoloLens isn't running well, is unresponsive, or won't start](#my-hololens-isnt-running-well-is-unresponsive-or-wont-start) +- [How do I delete all spaces?](#how-do-i-delete-all-spaces) +- [I cannot find or use the keyboard to type in the HoloLens 2 Emulator](#i-cannot-find-or-use-the-keyboard-to-type-in-the-hololens-2-emulator) + +## My holograms don't look right or are moving around + +If your holograms don't look right (for example, they're jittery or shaky, or you see black patches on top of them), try one of these fixes: + +- [Clean your device visor](https://support.microsoft.com/help/12649/hololens-whats-in-the-box) and make sure nothing is blocking the sensors. +- Make sure you're in a well-lit room without a lot of direct sunlight. +- Try walking around and gazing at your surroundings so HoloLens can scan them more completely. +- If you've placed a lot of holograms, try removing some. + +If you're still having problems, trying running the Calibration app, which calibrates your HoloLens just for you, to help keep your holograms looking their best. Go to **Settings **>** System **>** Utilities**. Under Calibration, select **Open Calibration**. + +[Back to list](#list) + +## I see a message that says Finding your space + +When HoloLens is learning or loading a space, you might see a brief message that says "Finding your space." If this message continues for more than a few seconds, you'll see another message under the Start menu that says "Still looking for your space." + +These messages mean that HoloLens is having trouble mapping your space. When this happens, you'll be able to open apps, but you won't be able to place holograms in your environment. + +If you see these messages often, try the following: + +- Make sure you're in a well-lit room without a lot of direct sunlight. +- Make sure your device visor is clean. [Learn how](https://support.microsoft.com/help/12649/hololens-whats-in-the-box). +- Make sure you have a strong Wi-Fi signal. If you enter a new environment that has no Wi-Fi or a weak signal, HoloLens won't be able find your space. Check your Wi-Fi connection by going to **Settings **> **Network & Internet** >** Wi-Fi**. +- Try moving more slowly. + +[Back to list](#list) + +## I'm not seeing the holograms I expect to see in my space + +If you don't see holograms you placed, or you're seeing some you don't expect, try the following: + +- Try turning on some lights. HoloLens works best in a well-lit space. +- Remove holograms you don't need by going to **Settings** > **System** > **Holograms** > **Remove nearby holograms**. Or, if needed, select **Remove all holograms**. + + > [!NOTE] + > If the layout or lighting in your space changes significantly, your device might have trouble identifying your space and showing your holograms. + +[Back to list](#list) + +## I can't place holograms where I want + +Here are some things to try if you're having trouble placing holograms: + +- Stand about 1 to 3 meters from where you're trying to place the hologram. +- Don't place holograms on black or reflective surfaces. +- Make sure you're in a well-lit room without a lot of direct sunlight. +- Walk around the rooms so HoloLens can rescan your surroundings. To see what's already been scanned, air tap to reveal the mapping mesh graphic. + +[Back to list](#list) + +## Holograms disappear or are encased in other holograms or objects + +If you get too close to a hologram, it will temporarily disappear—just move away from it. Also, if you've placed a lot of holograms close together, some may disappear. Try removing a few. + +Holograms can also be blocked or encased by other holograms or by objects such as walls. If this happens, try one of the following: + +- If the hologram is encased in another hologram, move it to another location: select **Adjust**, then tap and hold to position it. +- If the hologram is encased in a wall, select **Adjust**, then walk toward the wall until the hologram appears. Tap and hold, then pull the hologram forward and out of the wall. +- If you can't move the hologram with gestures, use your voice to remove it. Gaze at the hologram, then say "Remove." Then reopen it and place it in a new location. + +[Back to list](#list) + +## I can see holograms that are on the other side of a wall + +If you're very close to a wall, or if HoloLens hasn't scanned the wall yet, you'll be able to see holograms that are in the next room. Stand 1 to 3 meters from the wall and gaze to scan it. + +If HoloLens has problems scanning the wall, it might be because there's a black or reflective object nearby (for example, a black couch or a stainless steel refrigerator). If there is, scan the other side of the wall. + +[Back to list](#list) + +## When I place a hologram on a wall, it seems to float + +Holograms placed on walls will appear to be an inch or so away from the wall. If they appear farther away, try the following: + +- Stand 1 to 3 meters from the wall when you place a hologram and face the wall straight on. +- Air tap the wall to reveal the mapping mesh graphic. Make sure the mesh is lined up with the wall. If it isn't, remove the hologram, rescan the wall, and try again. +- If the issue persists, run the Calibration app. You'll find it in **Settings** > **System** > **Utilities**. + +[Back to list](#list) + +## Apps appear too close to me when I'm trying to move them + +Try walking around and looking at the area where you're placing the app so HoloLens will scan it from different angles. [Cleaning your device visor](https://support.microsoft.com/help/12649/hololens-whats-in-the-box) may also help. + +[Back to list](#list) + +## I'm getting a low disk space error + +Free up some storage space by doing one or more of the following: + +- Remove some of the holograms you've placed, or remove some saved data from within apps. [How do I find my data?](hololens-find-and-save-files.md) +- Delete some pictures and videos in the Photos app. +- Uninstall some apps from your HoloLens. In the All apps list, tap and hold the app you want to uninstall, then select **Uninstall**. (This will also delete any of the app's data stored on the device.) + +[Back to list](#list) + +## HoloLens doesn't respond to my gestures + +To make sure HoloLens can see your gestures, keep your hand in the gesture frame, which extends a couple of feet on either side of you. HoloLens can also best see your hand when you hold it about 18 inches in front of your body (though you don't have to be precise about this). When HoloLens can see your hand, the cursor will change from a dot to a ring. [Learn more about using gestures](hololens-use-gestures.md). + +[Back to list](#list) + +## HoloLens doesn't respond to my voice + +If Cortana isn't responding to your voice, make sure Cortana is on. In the **All apps** list, select **Cortana** > **Menu** > **Notebook** > **Settings** to make changes. To learn more about what you can say, see [Use your voice with HoloLens](hololens-cortana.md). + +[Back to list](#list) + +## I'm having problems pairing or using a Bluetooth device + +If you're having problems [pairing a Bluetooth device](hololens-connect-devices.md), try the following: + +- Go to **Settings** > **Devices** and make sure Bluetooth is turned on. If it is, try turning if off and on again. +- Make sure your Bluetooth device is fully charged or has fresh batteries. +- If you still can't connect, [restart your HoloLens](hololens-restart-recover.md). + +If you're having trouble using a Bluetooth device, make sure it's a supported device. Supported devices include: + +- English-language QWERTY Bluetooth keyboards, which can be used anywhere you use the holographic keyboard. +- Bluetooth mice. +- The [HoloLens clicker](hololens-clicker.md). + +Other Bluetooth HID and GATT devices can be paired, but they might require a companion app from Microsoft Store to work with HoloLens. + +HoloLens doesn't support Bluetooth audio profiles. Bluetooth audio devices, such as speakers and headsets, may appear as available in HoloLens settings, but they aren't supported. + +[Back to list](#list) + +## I'm having problems with the HoloLens clicker + +Use the [clicker](hololens-clicker.md) to select, scroll, move, and resize holograms. Additional clicker gestures may vary from app to app. + +If you're having trouble using the clicker, make sure its charged and paired with your HoloLens. If the battery is low, the indicator light will blink amber. To see if its paired, go to **Settings** > **Devices** and see if it shows up there. [Pair the clicker](hololens-connect-devices.md). + +If the clicker is charged and paired and you're still having problems, reset it by holding down the main button and the pairing button for 15 seconds. Then pair the clicker with your HoloLens again. + +If that doesn't help, see [Restart or recover the HoloLens clicker](https://support.microsoft.com/en-us/help/15555/hololens-restart-or-recover-the-hololens-clicker). + +[Back to list](#list) + +## I can't connect to Wi-Fi + +Here are some things to try if you can't connect to Wi-Fi on HoloLens: + +- Make sure Wi-Fi is turned on. Bloom to go to Start, then select **Settings** > **Network & Internet** > **Wi-Fi** to check. If Wi-Fi is on, try turning it off and on again. +- Move closer to the router or access point. +- Restart your Wi-Fi router, then [restart HoloLens](hololens-restart-recover.md). Try connecting again. +- If none of these things work, check to make sure your router is using the latest firmware. You can find this information on the manufacturers website. + +[Back to list](#list) + +## My HoloLens isn't running well, is unresponsive, or won't start + +If your device isn't performing properly, see [Restart, reset, or recover HoloLens](hololens-restart-recover.md). + +[Back to list](#list) + +## How do I delete all spaces? + +*Coming soon* + +[Back to list](#list) + +## I cannot find or use the keyboard to type in the HoloLens 2 Emulator + +*Coming soon* + +[Back to list](#list) diff --git a/devices/hololens/hololens-commercial-features.md b/devices/hololens/hololens-commercial-features.md index 1b3fdcdcd4..0bce1799cd 100644 --- a/devices/hololens/hololens-commercial-features.md +++ b/devices/hololens/hololens-commercial-features.md @@ -53,7 +53,7 @@ HoloLens (1st gen) came with two licensing options, the developer license and a |Ability to block unenrollment | |✔️ |✔️ | |Cert-based corporate Wi-Fi access | |✔️ |✔️ | |Microsoft Store (Consumer) |Consumer |Filter by using MDM |Filter by using MDM | -[Business Store Portal](https://docs.microsoft.com/microsoft-store/working-with-line-of-business-apps) | |✔️ |✔️ | +|[Business Store Portal](https://docs.microsoft.com/microsoft-store/working-with-line-of-business-apps) | |✔️ |✔️ | |**Security and identity** | | | | |Sign in by using Azure Active Directory (AAD) account |✔️ |✔️ |✔️ | |Sign in by using Microsoft Account (MSA) |✔️ |✔️ |✔️ | diff --git a/devices/hololens/hololens-cortana.md b/devices/hololens/hololens-cortana.md index 5ffe60d2e1..f95a0321eb 100644 --- a/devices/hololens/hololens-cortana.md +++ b/devices/hololens/hololens-cortana.md @@ -106,7 +106,7 @@ Here are some things you can try saying (remember to say "Hey Cortana" first). - Stop recording. (Stops recording a video.) - Call <*contact*>. (Requires Skype.) - What time is it? -- Show me the latest NBA scores. +- Show me the latest NBA scores. - How much battery do I have left? - Tell me a joke. diff --git a/devices/hololens/hololens-encryption.md b/devices/hololens/hololens-encryption.md index 62352e9767..6c8b9118e6 100644 --- a/devices/hololens/hololens-encryption.md +++ b/devices/hololens/hololens-encryption.md @@ -50,6 +50,7 @@ Provisioning packages are files created by the Windows Configuration Designer to 1. Find the XML license file that was provided when you purchased the Commercial Suite. +1. Browse to and select the XML license file that was provided when you purchased the Commercial Suite. >[!NOTE] >You can configure [additional settings in the provisioning package](hololens-provisioning.md). @@ -87,7 +88,7 @@ Provisioning packages are files created by the Windows Configuration Designer to 1. You will see whether the package was applied successfully or not. If it failed, you can fix your package and try again. If it succeeded, proceed with device setup. >[!NOTE] ->If the device was purchased before August 2016, you will need to sign into the device with a Microsoft account, get the latest OS update, and then reset the OS in order to apply the provisioning package. +>If the device was purchased before August 2016, you will need to sign into the device with a Microsoft account, get the latest OS update, and then reset the OS in order to apply the provisioning package. ## Verify device encryption diff --git a/devices/hololens/hololens-enroll-mdm.md b/devices/hololens/hololens-enroll-mdm.md index 2fd5775041..dc042a0f9f 100644 --- a/devices/hololens/hololens-enroll-mdm.md +++ b/devices/hololens/hololens-enroll-mdm.md @@ -1,16 +1,19 @@ --- -title: Enroll HoloLens in MDM (HoloLens) +title: Enroll HoloLens in MDM description: Enroll HoloLens in mobile device management (MDM) for easier management of multiple devices. ms.prod: hololens -ms.mktglfcycl: manage ms.sitesec: library -author: dansimp -ms.author: dansimp +ms.assetid: 2a9b3fca-8370-44ec-8b57-fb98b8d317b0 +author: scooley +ms.author: scooley ms.topic: article ms.localizationpriority: medium -ms.date: 07/27/2017 +ms.date: 07/15/2019 ms.reviewer: manager: dansimp +appliesto: +- HoloLens (1st gen) +- HoloLens 2 --- # Enroll HoloLens in MDM @@ -39,3 +42,7 @@ When auto-enrollment is enabled, no additional manual enrollment is needed. When 1. Upon successful authentication to the MDM server, a success message is shown. Your device is now enrolled with your MDM server. The device will need to restart to acquire policies, certificates, and apps. The Settings app will now reflect that the device is enrolled in device management. + +## Unenroll HoloLens from Intune + +You cannot [unenroll](https://docs.microsoft.com/intune-user-help/unenroll-your-device-from-intune-windows) HoloLens from Intune remotely. If the administrator unenrolls the device using MDM, the device will age out of the Intune dashboard. \ No newline at end of file diff --git a/devices/hololens/hololens-environment-considerations.md b/devices/hololens/hololens-environment-considerations.md index fd573a27c0..e09691dddf 100644 --- a/devices/hololens/hololens-environment-considerations.md +++ b/devices/hololens/hololens-environment-considerations.md @@ -77,7 +77,7 @@ The cameras can see no closer than 15cm from an object. ### Surfaces in a space -Strongly reflective surfaces will likely look different depending on the angle, which affects tracking. Think of a brand new car—when you move around it, light reflects and you see different objects in the surface as you move. To the tracker, the different objects reflected in the surface represent a changing environment, and the device loses tracking. +Strongly reflective surfaces will likely look different depending on the angle, which affects tracking. Think of a brand new car - when you move around it, light reflects and you see different objects in the surface as you move. To the tracker, the different objects reflected in the surface represent a changing environment, and the device loses tracking. Less shiny objects are easier to track against. diff --git a/devices/hololens/hololens-feedback.md b/devices/hololens/hololens-feedback.md index 51509d0833..3199517a90 100644 --- a/devices/hololens/hololens-feedback.md +++ b/devices/hololens/hololens-feedback.md @@ -80,4 +80,3 @@ To easily direct other people (such as co-workers, Microsoft staff, [forum](http 1. Enter your feedback. 1. If you are reporting a reproducible issue, you can select **Reproduce**. Without closing Feedback Hub, reproduce the issue. After you finish, come back to Feedback Hub and select **I’m done**. The app adds a mixed reality capture of your repro and relevant diagnostic logs to your feedback. 1. Select **Post feedback**, and you’re done. - diff --git a/devices/hololens/hololens-find-and-save-files.md b/devices/hololens/hololens-find-and-save-files.md index 8a9687ea25..098b387e5b 100644 --- a/devices/hololens/hololens-find-and-save-files.md +++ b/devices/hololens/hololens-find-and-save-files.md @@ -12,6 +12,9 @@ author: v-miegge ms.author: v-miegge ms.topic: article ms.localizationpriority: medium +appliesto: +- HoloLens (1st gen) +- HoloLens 2 --- # Find and save files on HoloLens diff --git a/devices/hololens/hololens-insider.md b/devices/hololens/hololens-insider.md index 5eaf9ad296..604048e203 100644 --- a/devices/hololens/hololens-insider.md +++ b/devices/hololens/hololens-insider.md @@ -10,6 +10,9 @@ ms.localizationpriority: medium ms.date: 10/23/2018 ms.reviewer: manager: dansimp +appliesto: +- HoloLens (1st gen) +- HoloLens 2 --- # Insider preview for Microsoft HoloLens diff --git a/devices/hololens/hololens-known-issues.md b/devices/hololens/hololens-known-issues.md new file mode 100644 index 0000000000..dcaee670cc --- /dev/null +++ b/devices/hololens/hololens-known-issues.md @@ -0,0 +1,165 @@ +--- +title: HoloLens known issues +description: This is the list of known issues that may affect HoloLens developers. +author: mattzmsft +ms.author: mazeller +ms.date: 8/30/2019 +ms.topic: article +keywords: troubleshoot, known issue, help +manager: jarrettr +ms.prod: hololens +appliesto: +- HoloLens 1 +--- + +# HoloLens known issues + +This is the current list of known issues for HoloLens that affect developers. Check here first if you are seeing an odd behavior. This list will be kept updated as new issues are discovered or reported, or as issues are addressed in future HoloLens software updates. + +## Unable to connect and deploy to HoloLens through Visual Studio + +>[!NOTE] +>Last Update: 8/8 @ 5:11PM - Visual Studio has released VS 2019 Version 16.2 which includes a fix to this issue. We recommend updating to this newest version to avoid experiencing this error. + +Visual Studio has released VS 2019 Version 16.2 which includes a fix to this issue. We recommend updating to this newest version to avoid experiencing this error. + +Issue root-cause: Users who used Visual Studio 2015 or early releases of Visual Studio 2017 to deploy and debug applications on their HoloLens and then subsequently used the latest versions of Visual Studio 2017 or Visual Studio 2019 with the same HoloLens will be affected. The newer releases of Visual Studio deploy a new version of a component, but files from the older version are left over on the device, causing the newer version to fail. This causes the following error message: DEP0100: Please ensure that target device has developer mode enabled. Could not obtain a developer license on \ due to error 80004005. + +### Workaround + +Our team is currently working on a fix. In the meantime, you can use the following steps to work around the issue and help unblock deployment and debugging: + +1. Open Visual Studio +1. Select **File** > **New** > **Project**. +1. Select **Visual C#** > **Windows Desktop** > **Console App (.NET Framework)**. +1. Give the project a name (such as "HoloLensDeploymentFix") and make sure the Framework is set to at least .NET Framework 4.5, then Select **OK**. +1. Right-click on the **References** node in Solution Explorer and add the following references (select to the **Browse** section and select **Browse**): + ``` + C:\Program Files (x86)\Windows Kits\10\bin\10.0.18362.0\x86\Microsoft.Tools.Deploy.dll + C:\Program Files (x86)\Windows Kits\10\bin\10.0.18362.0\x86\Microsoft.Tools.Connectivity.dll + C:\Program Files (x86)\Windows Kits\10\bin\10.0.18362.0\x86\SirepInterop.dll + ``` + + >[!NOTE] + >If you don't have 10.0.18362.0 installed, use the most recent version that you have. + +1. Right-click on the project in Solution Explorer and select **Add** > **Existing Item**. +1. Browse to C:\Program Files (x86)\Windows Kits\10\bin\10.0.18362.0\x86 and change the filter to **All Files (\*.\*)**. +1. Select both SirepClient.dll and SshClient.dll, and Select **Add**. +1. Locate and select both files in Solution Explorer (they should be at the bottom of the list of files) and change **Copy to Output Directory** in the **Properties** window to **Copy always**. +1. At the top of the file, add the following to the existing list of `using` statements: + ``` + using Microsoft.Tools.Deploy; + using System.Net; + ``` + +1. Inside of `static void Main(...)`, add the following code: + ``` + RemoteDeployClient client = RemoteDeployClient.CreateRemoteDeployClient(); + client.Connect(new ConnectionOptions() + { + Credentials = new NetworkCredential("DevToolsUser", string.Empty), + IPAddress = IPAddress.Parse(args[0]) + }); + client.RemoteDevice.DeleteFile(@"C:\Data\Users\DefaultAccount\AppData\Local\DevelopmentFiles\VSRemoteTools\x86\CoreCLR\mscorlib.ni.dll"); + ``` + +1. Select **Build** > **Build Solution**. +1. Open a Command Prompt Window and cd to the folder that contains the compiled .exe file (for example, C:\MyProjects\HoloLensDeploymentFix\bin\Debug) +1. Run the executable and provide the device's IP address as a command-line argument. (If connected using USB, you can use 127.0.0.1, otherwise use the device’s Wi-Fi IP address.) For example, "HoloLensDeploymentFix 127.0.0.1" + +1. After the tool has exited without any messages (this should only take a few seconds), you will now be able to deploy and debug from Visual Studio 2017 or newer. Continued use of the tool is not necessary. + +We will provide further updates as they become available. + +## Issues launching the Microsoft Store and apps on HoloLens + +> [!NOTE] +> Last Update: 4/2 @ 10 AM - Issue resolved. + +You may experience issues when trying to launch the Microsoft Store and apps on HoloLens. We've determined that the issue occurs when background app updates deploy a newer version of framework packages in specific sequences while one or more of their dependent apps are still running. In this case, an automatic app update delivered a new version of the .NET Native Framework (version 10.0.25531 to 10.0.27413) caused the apps that are running to not correctly update for all running apps consuming the prior version of the framework. The flow for framework update is as follows: + +1. The new framework package is downloaded from the store and installed +1. All apps using the older framework are ‘updated’ to use the newer version + +If step 2 is interrupted before completion then any apps for which the newer framework wasn’t registered will fail to launch from the start menu. We believe any app on HoloLens could be affected by this issue. + +Some users have reported that closing hung apps and launching other apps such as Feedback Hub, 3D Viewer or Photos resolves the issue for them—however, this does not work 100% of the time. + +We have root caused that this issue was not caused the update itself, but a bug in the OS that resulted in the .NET Native framework update being handled incorrectly. We are pleased to announce that we have identified a fix and have released an update (OS version 17763.380) containing the fix. + +To see if your device can take the update, please: + +1. Go to the Settings app and open **Update & Security**. +1. Select **Check for Updates**. +1. If update to 17763.380 is available, please update to this build to receive the fix for the App Hang bug +1. Upon updating to this version of the OS, the Apps should work as expected. + +Additionally, as we do with every HoloLens OS release, we have posted the FFU image to the Microsoft Download Center at . + +If you would not like to take the update, we have released a new version of the Microsoft Store UWP app as of 3/29. After you have the updated version of the Store: + +1. Open the Store and confirm that it loads. +1. Use the bloom gesture to open the menu. +1. Attempt to open previously broken apps. +1. If it still cannot be launched, tap and hold the icon of the broken app and select uninstall. +1. Resinstall these apps from the store. + +If your device is still unable to load apps, you can sideload a version of the .NET Native Framework and Runtime through the download center by following these steps: + +1. Please download [this zip file](http://download.microsoft.com/download/8/5/C/85C23745-794C-419D-B8D7-115FBCCD6DA7/netfx_1.7.zip) from the Microsoft Download Center. Unzipping will produce two files. Microsoft.NET.Native.Runtime.1.7.appx and Microsoft.NET.Native.Framework.1.7.appx +1. Please verify that your device is dev unlocked. If you haven’t done that before the instructions to do that are [here](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal). +1. You then want to get into the Windows Device Portal. Our recommendation is to do this over USB and you would do that by typing http://127.0.0.1:10080 into your browser. +1. After you have the Windows Device Portal up we need you to “side load” the two files that you downloaded. To do that you need to go down the left side bar until you get to the **Apps** section and select **Apps**. +1. You will then see a screen that is similar to the below. You want to go to the section that says **Install App** and browse to where you unzipped those two APPX files. You can only do one at a time, so after you select the first one, then click on “Go” under the Deploy section. Then do this for the second APPX file. + + ![Windows Device Portal to Install Side-Loaded app](images/20190322-DevicePortal.png) +1. At this point we believe your applications should start working again and that you can also get to the Store. +1. In some cases, it is necessary run the additional step of launching the 3D Viewer app before affected apps will launch. + +We appreciate your patience as we have gone through the process to get this issue resolved, and we look forward to continued working with our community to create successful Mixed Reality experiences. + +## Connecting to WiFi + +During HoloLens Setup, there is a credential timeout of 2 minutes. The username/password needs to be entered within 2 minutes otherwise the username field will be automatically cleared. + +We recommend using a Bluetooth keyboard for entering long passwords. + +>[!NOTE] +> If the wrong network is selected during HoloLens Setup, the device will need to be fully reset. Instructions can be found [here.](hololens-restart-recover.md) + +## Device Update + +- 30 seconds after a new update, the shell may disappear one time. Please perform the **bloom** gesture to resume your session. + +## Visual Studio + +- See [Install the tools](https://docs.microsoft.com/windows/mixed-reality/install-the-tools) for the most up-to-date version of Visual Studio that is recommended for HoloLens development. +- When deploying an app from Visual Studio to your HoloLens, you may see the error: **The requested operation cannot be performed on a file with a user-mapped section open. (Exception from HRESULT: 0x800704C8)**. If this happens, try again and your deployment will generally succeed. + +## Emulator + +- Not all apps in the Microsoft Store are compatible with the emulator. For example, Young Conker and Fragments are not playable on the emulator. +- You cannot use the PC webcam in the Emulator. +- The Live Preview feature of the Windows Device Portal does not work with the emulator. You can still capture Mixed Reality videos and images. + +## Unity + +- See [Install the tools](https://docs.microsoft.com/windows/mixed-reality/install-the-tools) for the most up-to-date version of Unity recommended for HoloLens development. +- Known issues with the Unity HoloLens Technical Preview are documented in the [HoloLens Unity forums](http://forum.unity3d.com/threads/known-issues.394627/). + +## Windows Device Portal + +- The Live Preview feature in Mixed Reality capture may exhibit several seconds of latency. +- On the Virtual Input page, the Gesture and Scroll controls under the Virtual Gestures section are not functional. Using them will have no effect. The virtual keyboard on the same page works correctly. +- After enabling Developer Mode in Settings, it may take a few seconds before the switch to turn on the Device Portal is enabled. + +## API + +- If the application sets the [focus point](https://docs.microsoft.com/en-us/windows/mixed-reality/focus-point-in-unity) behind the user or the normal to camera.forward, holograms will not appear in Mixed Reality Capture photos or videos. Until this bug is fixed in Windows, if applications actively set the [focus point](https://docs.microsoft.com/en-us/windows/mixed-reality/focus-point-in-unity) they should ensure the plane normal is set opposite camera-forward (for example, normal = -camera.forward). + +## Xbox Wireless Controller + +- Xbox Wireless Controller S must be updated before it can be used with HoloLens. Ensure you are [up to date](https://support.xbox.com/xbox-one/accessories/update-controller-for-stereo-headset-adapter) before attempting to pair your controller with a HoloLens. +- If you reboot your HoloLens while the Xbox Wireless Controller is connected, the controller will not automatically reconnect to HoloLens. The Guide button light will flash slowly until the controller powers off after 3 minutes. To reconnect your controller immediately, power off the controller by holding the Guide button until the light turns off. When you power your controller on again, it will reconnect to HoloLens. +- If your HoloLens enters standby while the Xbox Wireless Controller is connected, any input on the controller will wake the HoloLens. You can prevent this by powering off your controller when you are done using it. diff --git a/devices/hololens/hololens-multiple-users.md b/devices/hololens/hololens-multiple-users.md index 70bee8bc2d..d9d6704c78 100644 --- a/devices/hololens/hololens-multiple-users.md +++ b/devices/hololens/hololens-multiple-users.md @@ -21,6 +21,8 @@ It's common to share one HoloLens with many people or to have many people share ## Share with multiple people, each using their own account +**Prerequisite**: The HoloLens device must be running Windows 10, version 1803 or later. HoloLens (1st gen) also need to be [upgraded to Windows Holographic for Business](hololens-upgrade-enterprise.md). + When they use their own Azure Active Directory (Azure AD) accounts, multiple users can each keep their own user settings and user data on the device. To make sure that multiple people can use their own accounts on your HoloLens, follow these steps to configure it: diff --git a/devices/hololens/hololens-status.md b/devices/hololens/hololens-status.md index 9438c6d9d2..ca4e503851 100644 --- a/devices/hololens/hololens-status.md +++ b/devices/hololens/hololens-status.md @@ -16,7 +16,7 @@ ms.sitesec: library ✔️ **All services are active** -**Key** ✔️ Good, ⓘ Information, ⚠ Warning, ❌ Critical +**Key** ✔️ Good, ⓘ Information, ⚠ Warning, ❌ Critical Area|HoloLens (1st gen)|HoloLens 2 ----|:----:|:----: @@ -27,10 +27,10 @@ Area|HoloLens (1st gen)|HoloLens 2 ## Notes and related topics -[Frequently asked questions about using Skype for HoloLens](https://support.skype.com/en/faq/FA34641/frequently-asked-questions-about-using-skype-for-hololens) +[Frequently asked questions about using Skype for HoloLens](https://support.skype.com/faq/FA34641/frequently-asked-questions-about-using-skype-for-hololens) For more details about the status of the myriad Azure Services that can connect to HoloLens, see [Azure status](https://azure.microsoft.com/status/). -For more details about current known issues, see [HoloLens known issues](https://docs.microsoft.com/windows/mixed-reality/hololens-known-issues). +For more details about current known issues, see [HoloLens known issues](hololens-known-issues.md). Follow HoloLens on [Twitter](https://twitter.com/HoloLens) and subscribe on [Reddit](https://www.reddit.com/r/HoloLens/). diff --git a/devices/hololens/index.md b/devices/hololens/index.md index 2db4f6d0c9..6725da5e81 100644 --- a/devices/hololens/index.md +++ b/devices/hololens/index.md @@ -1,6 +1,6 @@ --- -title: Microsoft HoloLens (HoloLens) -description: Landing page for HoloLens commercial and enterprise management. +title: Microsoft HoloLens +description: Landing page Microsoft HoloLens. ms.prod: hololens ms.sitesec: library ms.assetid: 0947f5b3-8f0f-42f0-aa27-6d2cad51d040 @@ -8,7 +8,12 @@ author: scooley ms.author: scooley ms.topic: article ms.localizationpriority: medium -ms.date: 07/14/2019 +ms.date: 10/14/2019 +audience: ITPro +appliesto: +- HoloLens 1 +- HoloLens 2 + --- # Microsoft HoloLens @@ -21,33 +26,33 @@ ms.date: 07/14/2019

To learn more about HoloLens 2 for developers, check out the mixed reality developer documentation.

-HoloLens 2 side view +

To buy HoloLens, check out HoloLens pricing and sales on microsoft.com/HoloLens.

+ + +HoloLens 2 side view ## Guides in this section | Guide | Description | | --- | --- | -| [Get started with HoloLens](hololens1-setup.md) | Set up HoloLens for the first time. | -| [Deploy HoloLens in a commercial environment](hololens-requirements.md) | Configure HoloLens for scale enterprise deployment and ongoing device management. | -| [Recover and troubleshoot HoloLens issues](https://support.microsoft.com/products/hololens) | Learn how to gather logs from HoloLens, recover a misbehaving device, or reset HoloLens when necessary. | -| [Get support](https://support.microsoft.com/products/hololens) |Connect with Microsoft support resources for HoloLens in enterprise. | +| [Get started with HoloLens 2](hololens2-setup.md) | Set up HoloLens 2 for the first time. | +| [Get started with HoloLens (1st gen)](hololens1-setup.md) | Set up HoloLens (1st gen) for the first time. | +| [Get started with HoloLens in a commercial or classroom environment](hololens-requirements.md) | Plan for a multi-device HoloLens deployment and create a strategy for ongoing device management.
This section is tailored to IT professionals managing devices with existing device management infrastructure. | ## Quick reference by topic | Topic | Description | | --- | --- | -| [What's new in Microsoft HoloLens](hololens-whats-new.md) | Discover new features in the latest updates. | -| [Configure HoloLens using a provisioning package](hololens-provisioning.md) | Provisioning packages make it easy for IT administrators to configure HoloLens devices without imaging | -| [HoloLens MDM support](hololens-enroll-mdm.md) | Manage multiple HoloLens devices simultaneously using Mobile Device Management (MDM) solutions like Microsoft Intune. | +| [What's new in HoloLens](hololens-whats-new.md) | Discover new features in the latest updates via HoloLens release notes. | +| [Install and manage applications on HoloLens](hololens-install-apps.md) | Install and manage important applications on HoloLens at scale. | | [HoloLens update management](hololens-updates.md) | Use mobile device management (MDM) policies to configure settings for updates. | | [HoloLens user management](hololens-multiple-users.md) | Multiple users can shared a HoloLens device by using their Azure Active Directory accounts. | | [HoloLens application access management](hololens-kiosk.md) | Manage application access for different user groups. | -| [Enable Bitlocker device encryption for HoloLens](hololens-encryption.md) | Learn how to use Bitlocker device encryption to protect files and information stored on the HoloLens. | -| [Install localized version of HoloLens](hololens1-install-localized.md) | Configure HoloLens for different locale. | +| [Recover and troubleshoot HoloLens issues](https://support.microsoft.com/products/hololens) | Learn how to gather logs from HoloLens, recover a misbehaving device, or reset HoloLens when necessary. | +| [Get support](https://support.microsoft.com/products/hololens) | Connect with Microsoft support resources for HoloLens in enterprise. | ## Related resources * [Documentation for Holographic app development](https://developer.microsoft.com/windows/mixed-reality/development) -* [HoloLens Commercial Suite](https://www.microsoft.com/microsoft-hololens/hololens-commercial) * [HoloLens release notes](https://developer.microsoft.com/windows/mixed-reality/release_notes)