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windows/deployment/windows-autopilot/autopilot-faq.md
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@ -93,15 +93,15 @@ A [glossary](#glossary) of abbreviations used in this topic is provided at the e
## The end user experience ## The end user experience
| Question | Answer | |Question|Answer|
|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| |----|-----|
| How do I know that I received Autopilot? | You can tell that you received Windows Autopilot (as in the device received a configuration but has not yet applied it) when you skip the selection page (as seen below), and are immediately taken to a generic or customized sign-in page. | |How do I know that I received Autopilot?|You can tell that you received Windows Autopilot (as in the device received a configuration but has not yet applied it) when you skip the selection page (as seen below), and are immediately taken to a generic or customized sign-in page.|
| Windows Autopilot didn’t work, what do I do now? | Questions and actions to assist in troubleshooting: Did a screen not get skipped? Did a user end up as an admin when configured not to? Remember that AAD Admins will be local admins regardless of whether Windows Autopilot is configured to disable local admin Collection information – run licensingdiag.exe and send the .cab (Cabinet file) file that is generated to AutopilotHelp@microsoft.com. If possible, collect an ETL from WPR. Often in these cases, users are not signing into the right AAD tenant, or are creating local user accounts. For a complete list of support options, refer to [Windows Autopilot support](autopilot-support.md). | |Windows Autopilot didn’t work, what do I do now?| Questions and actions to assist in troubleshooting: Did a screen not get skipped? Did a user end up as an admin when configured not to? Remember that AAD Admins will be local admins regardless of whether Windows Autopilot is configured to disable local admin Collection information – run licensingdiag.exe and send the .cab (Cabinet file) file that is generated to AutopilotHelp@microsoft.com. If possible, collect an ETL from WPR. Often in these cases, users are not signing into the right AAD tenant, or are creating local user accounts. For a complete list of support options, refer to [Windows Autopilot support](autopilot-support.md). |
| If an Administrator makes changes to an existing profile, will the changes take effect on devices that have that profile assigned to them that have already been deployed? | No. Windows Autopilot profiles are not resident on the device. They are downloaded during OOBE, the settings defined at the time are applied. Then, the profile is discarded on the device. If the device is re-imaged or reset, the new profile settings will take effect the next time the device goes through OOBE. | | If an Administrator makes changes to an existing profile, will the changes take effect on devices that have that profile assigned to them that have already been deployed? |No. Windows Autopilot profiles are not resident on the device. They are downloaded during OOBE, the settings defined at the time are applied. Then, the profile is discarded on the device. If the device is re-imaged or reset, the new profile settings will take effect the next time the device goes through OOBE.|
| What is the experience if a device isn’t registered or if an IT Admin doesn’t configure Windows Autopilot prior to an end user attempting to self-deploy? | If the device isn’t registered, it will not receive the Windows Autopilot experience and the end user will go through normal OOBE. The Windows Autopilot configurations will NOT be applied until the user runs through OOBE again, after registration. If a device is started before an MDM profile is created, the device will go through standard OOBE experience. The IT Admin would then have to manually enrol that device into the MDM, after which—the next time that device is “reset”—it will go through the Windows Autopilot OOBE experience. | |What is the experience if a device isn’t registered or if an IT Admin doesn’t configure Windows Autopilot prior to an end user attempting to self-deploy? |If the device isn’t registered, it will not receive the Windows Autopilot experience and the end user will go through normal OOBE. The Windows Autopilot configurations will NOT be applied until the user runs through OOBE again, after registration. If a device is started before an MDM profile is created, the device will go through standard OOBE experience. The IT Admin would then have to manually enrol that device into the MDM, after which—the next time that device is “reset”—it will go through the Windows Autopilot OOBE experience.|
| What may be a reason why I did not receive a customized sign-in screen during Autopilot? | Tenant branding must be configured in portal.azure.com to receive a customized sign-in experience. | |What may be a reason why I did not receive a customized sign-in screen during Autopilot? |Tenant branding must be configured in portal.azure.com to receive a customized sign-in experience.|
| What happens if a device is registered with Azure AD but does not have an Windows Autopilot profile assigned? | The regular AAD OOBE will occur since no Windows Autopilot profile was assigned to the device. | |What happens if a device is registered with Azure AD but does not have an Windows Autopilot profile assigned? |The regular AAD OOBE will occur since no Windows Autopilot profile was assigned to the device.|
| How can I collect logs on Autopilot? | The best way to collect logs on Windows Autopilot performance is to collect a Windows Performance Recorder (WPR) trace during OOBE. The XML file (WPRP extension) for this trace may be provided upon request. | |How can I collect logs on Autopilot?|The best way to collect logs on Windows Autopilot performance is to collect a Windows Performance Recorder (WPR) trace during OOBE. The XML file (WPRP extension) for this trace may be provided upon request.|
## MDM ## MDM
@ -127,21 +127,22 @@ A [glossary](#glossary) of abbreviations used in this topic is provided at the e
## General ## General
| Question | Answer | |Question|Answer
|------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| |------------------|-----------------|
| If I wipe the machine and restart, will I still receive Windows Autopilot? | Yes, if the device is still registered for Windows Autopilot and is running Windows 10, version 1703 7B and above releases, it will receive the Windows Autopilot experience. | |If I wipe the machine and restart, will I still receive Windows Autopilot?|Yes, if the device is still registered for Windows Autopilot and is running Windows 10, version 1703 7B and above releases, it will receive the Windows Autopilot experience.|
| Can I harvest the device fingerprint on existing machines? | Yes, if the device is running Windows 10, version 1703 and above, you can harvest device fingerprints for registration. There are no plans to backport the functionality to previous releases and no way to harvest them on pre-Windows 10 Windows 10, version 1703 devices that have not been updated to Windows 10, version 1703. | |Can I harvest the device fingerprint on existing machines?|Yes, if the device is running Windows 10, version 1703 and above, you can harvest device fingerprints for registration. There are no plans to backport the functionality to previous releases and no way to harvest them on pre-Windows 10 Windows 10, version 1703 devices that have not been updated to Windows 10, version 1703.|
| What is Windows 10, version 1703 7B and why does it matter? | Windows 10, version 1703 7B is a Windows 10, version 1703 image bundled with cumulative updates. To receive Autopilot, clients **must** run Windows 10, version 1703 7B or later. These cumulative updates contain a critical fix for Autopilot. Consider the following:<br><br><I>Windows Autopilot will not apply its profiles to the machine unless AAD credentials match the expected AAD tenant. For the Windows 10, version 1703 release, it was assumed that would be determined by the domain name, so the domain name used to register (for example contoso.com) should match the domain name used to sign in (for example user@contoso.com). But what happens if your tenant has multiple domains (for example us.contoso.com, or fr.contoso.com)? Since these domain names do not match, the device will not be configured for Autopilot. However, both domains are part of the same AAD tenant, and as such it was determined the matching scheme was not useful. This was improved upon by making use of the tenant ID. By using the tenant ID, we can determine that if the user signs into a domain with a tenant matching the one they registered with, we can safely consider this to be a match. The fix for this problem already exists in Windows 10, version 1709 and was backported into the Windows 10, version 1703 7B release.</I> <br><br>**Key Take-Aways**: When using pre-Windows 10, version 1703 7B clients the user’s domain **must** match the domain they registered with. This functionality is found in Windows 10 version 1709 clients using build >= 16215, and Windows 10, version 1703 clients >= 7B. | |What is Windows 10, version 1703 7B and why does it matter?| Windows 10, version 1703 7B is a Windows 10, version 1703 image bundled with cumulative updates. To receive Autopilot, clients **must** run Windows 10, version 1703 7B or later. These cumulative updates contain a critical fix for Autopilot. Consider the following:<br><br><I>Windows Autopilot will not apply its profiles to the machine unless AAD credentials match the expected AAD tenant. For the Windows 10, version 1703 release, it was assumed that would be determined by the domain name, so the domain name used to register (for example contoso.com) should match the domain name used to sign in (for example user@contoso.com). But what happens if your tenant has multiple domains (for example us.contoso.com, or fr.contoso.com)? Since these domain names do not match, the device will not be configured for Autopilot. However, both domains are part of the same AAD tenant, and as such it was determined the matching scheme was not useful. This was improved upon by making use of the tenant ID. By using the tenant ID, we can determine that if the user signs into a domain with a tenant matching the one they registered with, we can safely consider this to be a match. The fix for this problem already exists in Windows 10, version 1709 and was backported into the Windows 10, version 1703 7B release.</I> <br><br>**Key Take-Aways**: When using pre-Windows 10, version 1703 7B clients the user’s domain **must** match the domain they registered with. This functionality is found in Windows 10 version 1709 clients using build >= 16215, and Windows 10, version 1703 clients >= 7B. |
| What is the impact of not updating to 7B? | See the detailed scenario described directly above. | |What is the impact of not updating to 7B?|See the detailed scenario described directly above.|
| Is Windows Autopilot supported on other SKUs, e.g. Surface Hub, HoloLens, Windows Mobile. | No, Windows Autopilot isn’t supported on other SKUs. | |Is Windows Autopilot supported on other SKUs, e.g. Surface Hub, HoloLens, Windows Mobile.|No, Windows Autopilot isn’t supported on other SKUs.|
| Does Windows Autopilot work after MBR or image re-installation? | Yes. | |Does Windows Autopilot work after MBR or image re-installation?|Yes.|
| Can machines that have reimaged a few times go through Autopilot? What does the error message "This user is not authorized to enroll" mean? Error code 801c0003. | There are limits to the number of devices a particular AAD user can enroll in AAD, as well as the number of devices that are supported per user in Intune. (These are somewhat configurable but not “infinite.”) You’ll run into this frequently if you reuse the devices, or even if you roll back to previous virtual machine snapshots. | | Can machines that have reimaged a few times go through Autopilot? What does the error message "This user is not authorized to enroll" mean? Error code 801c0003. |There are limits to the number of devices a particular AAD user can enroll in AAD, as well as the number of devices that are supported per user in Intune. (These are somewhat configurable but not “infinite.”) You’ll run into this frequently if you reuse the devices, or even if you roll back to previous virtual machine snapshots.|
| What happens if a device is registered to a malicious agent? | By design, Windows Autopilot does not apply a profile until the user signs in with the matching tenant for the configured profile via the AAD sign-in process. What occurs is illustrated below. If badguys.com registers a device owned by contoso.com, at worst, the user would be directed to sign into badguys.com. When the user enters their email/password, the sign-in information is redirected through AAD to the proper AAD authentication and the user is prompted to then sign into contoso.com. Since contoso.com does not match badguys.com as the tenant, the Windows Autopilot profile will not be applied and the regular AAD OOBE will occur. | |What happens if a device is registered to a malicious agent? |By design, Windows Autopilot does not apply a profile until the user signs in with the matching tenant for the configured profile via the AAD sign-in process. What occurs is illustrated below. If badguys.com registers a device owned by contoso.com, at worst, the user would be directed to sign into badguys.com. When the user enters their email/password, the sign-in information is redirected through AAD to the proper AAD authentication and the user is prompted to then sign into contoso.com. Since contoso.com does not match badguys.com as the tenant, the Windows Autopilot profile will not be applied and the regular AAD OOBE will occur.|
| Where is the Windows Autopilot data stored? | Windows Autopilot data is stored in the United States (US), not in a sovereign cloud, even when the AAD tenant is registered in a sovereign cloud. This is applicable to all Windows Autopilot data, regardless of the portal leveraged to deploy Autopilot. | |Where is the Windows Autopilot data stored? |Windows Autopilot data is stored in the United States (US), not in a sovereign cloud, even when the AAD tenant is registered in a sovereign cloud. This is applicable to all Windows Autopilot data, regardless of the portal leveraged to deploy Autopilot.|
| Why is Windows Autopilot data stored in the US and not in a sovereign cloud? | It is not customer data that we store, but business data which enables Microsoft to provide a service, therefore it is okay for the data to reside in the US. Customers can stop subscribing to the service any time, and, in that event, the business data is removed by Microsoft. | |Why is Windows Autopilot data stored in the US and not in a sovereign cloud?|It is not customer data that we store, but business data which enables Microsoft to provide a service, therefore it is okay for the data to reside in the US. Customers can stop subscribing to the service any time, and, in that event, the business data is removed by Microsoft.|
| How many ways are there to register a device for Windows Autopilot | There are six ways to register a device, depending on who is doing the registering: <br><br>1. OEM Direct API (only available to TVOs) <br>2. MPC via the MPC API (must be a CSP) <br>3. MPC via manual upload of CSV file in the UI (must be a CSP) <br>4. MSfB via CSV file upload <br>5. Intune via CSV file upload <br>6. Microsoft 365 Business portal via CSV file upload | |How many ways are there to register a device for Windows Autopilot|There are six ways to register a device, depending on who is doing the registering: <br><br>1. OEM Direct API (only available to TVOs) <br>2. MPC via the MPC API (must be a CSP) <br>3. MPC via manual upload of CSV file in the UI (must be a CSP) <br>4. MSfB via CSV file upload <br>5. Intune via CSV file upload <br>6. Microsoft 365 Business portal via CSV file upload|
| How many ways are there to create an Windows Autopilot profile? | There are four ways to create & assign an Windows Autopilot profile: <br><br>1. Through MPC (must be a CSP) <br>2. Through MSfB <br>3. Through Intune (or another MDM) <br>4. Microsoft 365 Business portal <br><br>Microsoft recommends creation and assignment of profiles through Intune. | |How many ways are there to create an Windows Autopilot profile?|There are four ways to create & assign an Windows Autopilot profile: <br><br>1. Through MPC (must be a CSP) <br>2. Through MSfB <br>3. Through Intune (or another MDM) <br>4. Microsoft 365 Business portal <br><br>Microsoft recommends creation and assignment of profiles through Intune. |
| What are some common causes of registration failures? | <br>1. Bad or missing Hardware hash entries can lead to faulty registration attempts <br>2. Hidden special characters in CSV files. <br><br>To avoid this issue, after creating your CSV file, open it in Notepad to look for hidden characters or trailing spaces or other corruptions. | | What are some common causes of registration failures? |<br>1. Bad or missing Hardware hash entries can lead to faulty registration attempts <br>2. Hidden special characters in CSV files. <br><br>To avoid this issue, after creating your CSV file, open it in Notepad to look for hidden characters or trailing spaces or other corruptions.|
| Is Autopilot supported in all regions/countries? | <br>Autopilot only supports customers using public Azure. Public Azure does not include the three entities listed below:<br>- Azure Germany <br>- Azure China<br>- Azure Government<br>So, if a customer is set up in global Azure, there are no region restrictions. For example, if Contoso uses global Azure but has employees working in China, the Contoso employees working in China would be able to use Autopilot to deploy devices. If Contoso uses Azure China, the Contoso employees would not be able to use Autopilot.|
## Glossary ## Glossary

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windows/deployment/windows-autopilot/self-deploying.md
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@ -67,4 +67,7 @@ When performing a self-deploying mode deployment using Windows Autopilot, the fo
- Remain at the logon screen, where any member of the organization can log on by specifying their Azure AD credentials. - Remain at the logon screen, where any member of the organization can log on by specifying their Azure AD credentials.
- Automatically sign in as a local account, for devices configured as a kiosk or digital signage. - Automatically sign in as a local account, for devices configured as a kiosk or digital signage.
>[!NOTE]
>Deploying EAS policies using self-deploying mode for kiosk deployments will cause auto-logon functionality to fail.
In case the observed results do not match these expectations, consult the [Windows Autopilot Troubleshooting](troubleshooting.md) documentation. In case the observed results do not match these expectations, consult the [Windows Autopilot Troubleshooting](troubleshooting.md) documentation.