From 088ae79f9cde64d439ac39caeacd4ee9175a81f6 Mon Sep 17 00:00:00 2001 From: v-miegge <49650192+v-miegge@users.noreply.github.com> Date: Tue, 9 Jul 2019 10:19:13 -0700 Subject: [PATCH] HoloLens - Added date, and missing file --- devices/hololens/TOC.md | 1 + .../hololens-clicker-restart-recover.md | 1 + devices/hololens/hololens-clicker.md | 1 + devices/hololens/hololens-cortana.md | 1 + .../hololens/hololens-find-and-save-files.md | 1 + devices/hololens/hololens-get-apps.md | 1 + devices/hololens/hololens-offline.md | 1 + devices/hololens/hololens-restart-recover.md | 55 +++++++++++++++++++ .../hololens/hololens-spaces-on-hololens.md | 1 + devices/hololens/hololens-use-apps.md | 1 + 10 files changed, 64 insertions(+) create mode 100644 devices/hololens/hololens-restart-recover.md diff --git a/devices/hololens/TOC.md b/devices/hololens/TOC.md index fe3ef6c693..b49858b838 100644 --- a/devices/hololens/TOC.md +++ b/devices/hololens/TOC.md @@ -11,6 +11,7 @@ ## [Manage updates to HoloLens](hololens-updates.md) ## [Restore HoloLens 2 using Advanced Recovery Companion](hololens-recovery.md) ## [Use the HoloLens Clicker](hololens-clicker.md) +## [Restart or recover the HoloLens](hololens-restart-recover.md) ## [Restart or recover the HoloLens clicker](hololens-clicker-restart-recover.md) # Application Management diff --git a/devices/hololens/hololens-clicker-restart-recover.md b/devices/hololens/hololens-clicker-restart-recover.md index 8559ec009a..81c7ffc704 100644 --- a/devices/hololens/hololens-clicker-restart-recover.md +++ b/devices/hololens/hololens-clicker-restart-recover.md @@ -3,6 +3,7 @@ title: Restart or recover the HoloLens clicker description: Things to try if the HoloLens clicker is unresponsive or isn’t working well. ms.assetid: 13406eca-e2c6-4cfc-8ace-426ff8f837f4 ms.reviewer: jarrettrenshaw +ms.date: 07/01/2019 manager: v-miegge keywords: hololens ms.prod: hololens diff --git a/devices/hololens/hololens-clicker.md b/devices/hololens/hololens-clicker.md index 576637493f..8ec7e8077b 100644 --- a/devices/hololens/hololens-clicker.md +++ b/devices/hololens/hololens-clicker.md @@ -3,6 +3,7 @@ title: Use the HoloLens Clicker description: ms.assetid: 7d4a30fd-cf1d-4c9a-8eb1-1968ccecbe59 ms.reviewer: jarrettrenshaw +ms.date: 07/01/2019 manager: v-miegge keywords: hololens ms.prod: hololens diff --git a/devices/hololens/hololens-cortana.md b/devices/hololens/hololens-cortana.md index db38dfe10d..8c74b3b97e 100644 --- a/devices/hololens/hololens-cortana.md +++ b/devices/hololens/hololens-cortana.md @@ -3,6 +3,7 @@ title: Cortana on HoloLens description: Cortana can help you do all kinds of things on your HoloLens ms.assetid: fd96fb0e-6759-4dbe-be1f-58bedad66fed ms.reviewer: jarrettrenshaw +ms.date: 07/01/2019 manager: v-miegge keywords: hololens ms.prod: hololens diff --git a/devices/hololens/hololens-find-and-save-files.md b/devices/hololens/hololens-find-and-save-files.md index 61d53e606d..ba459eff13 100644 --- a/devices/hololens/hololens-find-and-save-files.md +++ b/devices/hololens/hololens-find-and-save-files.md @@ -3,6 +3,7 @@ title: Find and save files on HoloLens description: Use File Explorer on HoloLens to view and manage files on your device ms.assetid: 77d2e357-f65f-43c8-b62f-6cd9bf37070a ms.reviewer: jarrettrenshaw +ms.date: 07/01/2019 manager: v-miegge keywords: hololens ms.prod: hololens diff --git a/devices/hololens/hololens-get-apps.md b/devices/hololens/hololens-get-apps.md index 4f1542e495..cd14341075 100644 --- a/devices/hololens/hololens-get-apps.md +++ b/devices/hololens/hololens-get-apps.md @@ -3,6 +3,7 @@ title: Get apps for HoloLens description: The Microsoft Store is your source for apps and games that work with HoloLens. ms.assetid: cbe9aa3a-884f-4a92-bf54-8d4917bc3435 ms.reviewer: jarrettrenshaw +ms.date: 07/01/2019 manager: v-miegge keywords: hololens ms.prod: hololens diff --git a/devices/hololens/hololens-offline.md b/devices/hololens/hololens-offline.md index f55b6d68f9..49190e6907 100644 --- a/devices/hololens/hololens-offline.md +++ b/devices/hololens/hololens-offline.md @@ -3,6 +3,7 @@ title: Use HoloLens offline description: To set up HoloLens, you'll need to connect to a Wi-Fi network ms.assetid: b86f603c-d25f-409b-b055-4bbc6edcd301 ms.reviewer: jarrettrenshaw +ms.date: 07/01/2019 manager: v-miegge keywords: hololens ms.prod: hololens diff --git a/devices/hololens/hololens-restart-recover.md b/devices/hololens/hololens-restart-recover.md new file mode 100644 index 0000000000..9bf0cddb37 --- /dev/null +++ b/devices/hololens/hololens-restart-recover.md @@ -0,0 +1,55 @@ +--- +title: Restart, reset, or recover HoloLens +description: Restart, reset, or recover HoloLens +ms.assetid: 9a546416-1648-403c-9e0c-742171b8812e +ms.reviewer: jarrettrenshaw +ms.date: 07/01/2019 +manager: v-miegge +keywords: hololens +ms.prod: hololens +ms.sitesec: library +author: v-miegge +ms.author: v-miegge +ms.topic: article +ms.localizationpriority: medium +--- + +# Restart, reset, or recover HoloLens + +Here are some things to try if your HoloLens is unresponsive, isn’t running well, or is experiencing software or update problems. + +## Restart your HoloLens + +If your HoloLens isn’t running well or is unresponsive, try the following things. + +First, try restarting the device: say, "Hey Cortana, restart the device." + +If you’re still having problems, press the power button for 4 seconds, until all of the battery indicators fade out. Wait 1 minute, then press the power button again to turn on the device. + +If neither of those things works, force restart the device. Hold down the power button for 10 seconds. Release it and wait 30 seconds, then press the power button again to turn on the device. + +## Reset or recover your HoloLens + +If restarting your HoloLens doesn’t help, another option is to reset it. If resetting it doesn’t fix the problem, the Windows Device Recovery Tool can help you recover your device. + +>[!IMPORTANT] +>Resetting or recovering your HoloLens will erase all of your personal data, including apps, games, photos, and settings. You won’t be able to restore a backup once the reset is complete. + +## Reset + +Resetting your HoloLens keeps the version of the Windows Holographic software that’s installed on it and returns everything else to factory settings. + +To reset your HoloLens, go to **Settings** > **Update** > **Reset** and select **Reset device**. The battery will need to have at least a 40 percent charge remaining to reset. + +## Recover using the Windows Device Recovery Tool + +Before you use this tool, determine if restarting or resetting your HoloLens fixes the problem. The recovery process may take some time, and the latest version of the Windows Holographic software approved for your HoloLens will be installed. + +To use the tool, you’ll need a computer running Windows 10 or later, with at least 4 GB of free storage space. Please note that you can’t run this tool on a virtual machine. +To recover your HoloLens + +1. Download and install the [Windows Device Recovery Tool](https://dev.azure.com/ContentIdea/ContentIdea/_queries/query/8a004dbe-73f8-4a32-94bc-368fc2f2a895/) on your computer. +1. Connect the clicker to your computer using the Micro USB cable that came with your HoloLens. +1. Run the Windows Device Recovery Tool and follow the instructions. + +If the clicker isn’t automatically detected, select **My device was not detected** and follow the instructions to put your device into recovery mode. diff --git a/devices/hololens/hololens-spaces-on-hololens.md b/devices/hololens/hololens-spaces-on-hololens.md index a0d70ecd96..5c04bb7c3e 100644 --- a/devices/hololens/hololens-spaces-on-hololens.md +++ b/devices/hololens/hololens-spaces-on-hololens.md @@ -3,6 +3,7 @@ title: Spaces on HoloLens description: HoloLens blends holograms with your world ms.assetid: bd55ecd1-697a-4b09-8274-48d1499fcb0b ms.reviewer: jarrettrenshaw +ms.date: 07/01/2019 manager: v-miegge keywords: hololens ms.prod: hololens diff --git a/devices/hololens/hololens-use-apps.md b/devices/hololens/hololens-use-apps.md index 9ea95c1da9..e3d0aba0a9 100644 --- a/devices/hololens/hololens-use-apps.md +++ b/devices/hololens/hololens-use-apps.md @@ -3,6 +3,7 @@ title: Use apps on HoloLens description: Apps on HoloLens use either 2D view or holographic view. ms.assetid: 6bd124c4-731c-4bcc-86c7-23f9b67ff616 ms.reviewer: jarrettrenshaw +ms.date: 07/01/2019 manager: v-miegge keywords: hololens ms.prod: hololens