added diagnose and solve problems, added links for onboarding to enterprise

windows/deployment/do/mcc-isp-support.md

@@ -19,27 +19,41 @@ ms.collection: tier3
 - Windows 11
 
 This article provides information on how to troubleshoot common issues with Microsoft Connected Cache for ISPs.
-## Sign up errors
 
-### Cannot verify account
+## Common issues
+This section details a few common issues that customers face during the sign up process.
+### Sign up errors
+
+#### Cannot verify account
 
 During sign-up, we verify the information you provide against what is present in [Peering DB](https://www.peeringdb.com/). Make sure the information for your ISP entry on [Peering DB](https://www.peeringdb.com/) is up to date and matches what you provide during sign-up.
 
-### Invalid verification code
+#### Invalid verification code
 
 During sign-up, a verification code is sent to your NOC email address present in [Peering DB](https://www.peeringdb.com/). This code expires in 24 hours. If it's expired, you'll need to request a new verification code to complete the sign-up.  
 
-## Cache Node Errors  
+### Cache Node Errors  
 
-### Cannot find my cache node
+#### Cannot find my cache node
 
 Did you previously had access to your cache nodes but it's now no longer accessible? If so, it may be because you had a trial subscription, and its trial period ended. To resolve this issue, complete the following two steps:
 
 1. Create a new Azure Pay-As-You-Go subscription  
 1. Recreate the cache nodes using the new subscription
 
-## Steps to obtain an Azure subscription ID
+## Diagnose and Solve Problems
 
+If this page is not resolving the issue you're facing with your cache node, you can use the **Diagnose and solve problems** functionality within your MCC resource to continue troubleshooting. **Diagnose and solve problems** contains solutions to most common problems that users may face as they onboard.
+ 
+You can find **Diagnose and solve problems** on the left pane within your MCC resource as seen below:
+:::image type="content" source="./images/mcc-isp-diagnose-solve.png" alt-text="A screenshot of Azure portal showing the Diagnose and Solve problems tab on the left hand pane of Azure portal." lightbox="./images/mcc-isp-diagnose-solve.png":::
+
+Within **Diagnose and solve problems**, select **Troubleshoot** under the type of problem you are facing and follow the prompts that narrow down the solution to the issue.
+
+:::image type="content" source="./images/mcc-isp-diagnose-solve-troubleshoot.png" alt-text="A screenshot of Azure portal showing the option to select "Troubleshoot" to continue troubleshooting common issues related to the installation of Microsoft Connected Cache." lightbox="./images/mcc-isp-diagnose-solve-troubleshoot.png":::
+
+## Steps to obtain an Azure subscription ID
+To onboard onto Microsoft Connected Cache, you will need an Azure subscription ID. Follow the steps below to obtain your subscription ID. 
 <!--Using include file, get-azure-subscription.md, for shared content-->
 [!INCLUDE [Get Azure subscription](includes/get-azure-subscription.md)]