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Alekhya Jupudi 2021-12-01 17:14:59 +05:30
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8
windows/deployment/upgrade/log-files.md
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Several log files are created during each phase of the upgrade process. These log files are essential for troubleshooting upgrade problems. By default, the folders that contain these log files are hidden on the upgrade target computer. To view the log files, configure Windows Explorer to view hidden items, or use a tool to automatically gather these logs. The most useful log is **setupact.log**. The log files are located in a different folder depending on the Windows Setup phase. Recall that you can determine the phase from the extend code.
>[!NOTE]
>Also see the [Windows Error Reporting](windows-error-reporting.md) section in this document for help locating error codes and log files.
>Also see the [Windows Error Reporting](windows-error-reporting.md) section in this document for help locating error codes and log files.
The following table describes some log files and how to use them for troubleshooting purposes:<br>
|Log file |Phase: Location |When to use |
|---|---|---|
|setupact.log |Down-Level:<br>$Windows.~BT\Sources\Panther|Contains information about setup actions during the downlevel phase. |All down-level failures and starting point for rollback investigations.<br> This is the most important log for diagnosing setup issues. |
|Log file |Phase: Location |Description |When to use|
|---|---|---|---|
|setupact.log|Down-Level:<br>$Windows.~BT\Sources\Panther|Contains information about setup actions during the downlevel phase. |All down-level failures and starting point for rollback investigations.<br> This is the most important log for diagnosing setup issues.|
|setupact.log|OOBE:<br>$Windows.~BT\Sources\Panther\UnattendGC|Contains information about actions during the OOBE phase.|Investigating rollbacks that failed during OOBE phase and operations – 0x4001C, 0x4001D, 0x4001E, 0x4001F.|
|setupact.log|Rollback:<br>$Windows.~BT\Sources\Rollback|Contains information about actions during rollback.|Investigating generic rollbacks - 0xC1900101.|
|setupact.log|Pre-initialization (prior to downlevel):<br>Windows|Contains information about initializing setup.|If setup fails to launch.|

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windows/deployment/upgrade/resolution-procedures.md
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|0x80070490 - 0x20007|An incompatible device driver is present.|[Verify device drivers](/windows-hardware/drivers/install/troubleshooting-device-and-driver-installations) on the computer, and [analyze log files](log-files.md#analyze-log-files) to determine the problem driver.|
|0xC1900101 - 0x2000c|An unspecified error occurred in the SafeOS phase during WIM apply. This can be caused by an outdated driver or disk corruption.|Run checkdisk to repair the file system. For more information, see the [quick fixes](quick-fixes.md) section in this guide.<br>Update drivers on the computer, and select "Download and install updates (recommended)" during the upgrade process. Disconnect devices other than the mouse, keyboard and display.|
|0xC1900200 - 0x20008|The computer doesn’t meet the minimum requirements to download or upgrade to Windows 10.|See [Windows 10 Specifications](https://www.microsoft.com/windows/windows-10-specifications) and verify the computer meets minimum requirements.<p>Review logs for [compatibility information](/archive/blogs/askcore/using-the-windows-10-compatibility-reports-to-understand-upgrade-issues).|
|0xC1900200 - 0x20008|The computer doesn’t meet the minimum requirements to download or upgrade to Windows 10.<p>See [Windows 10 Specifications](https://www.microsoft.com/windows/windows-10-specifications) and verify the computer meets minimum requirements.<p>Review logs for [Windows 10 Specifications](https://www.microsoft.com/windows/windows-10-specifications).||
|0x80070004 - 0x3000D|This is a problem with data migration during the first boot phase. There are multiple possible causes.|[Analyze log files](log-files.md#analyze-log-files) to determine the issue.|
|0xC1900101 - 0x4001E|Installation failed in the SECOND_BOOT phase with an error during PRE_OOBE operation.|This is a generic error that occurs during the OOBE phase of setup. See the [0xC1900101](#0xc1900101) section of this guide and review general troubleshooting procedures described in that section.|
|0x80070005 - 0x4000D|The installation failed in the SECOND_BOOT phase with an error in during MIGRATE_DATA operation. This error indicates that access was denied while attempting to migrate data.|[Analyze log files](log-files.md#analyze-log-files) to determine the data point that is reporting access denied.|