deepblue/windows-itpro-docs
1
0
Fork 0
mirror of https://github.com/MicrosoftDocs/windows-itpro-docs.git synced 2025-06-15 18:33:43 +00:00
Code Issues Actions 3 Packages Projects Releases Wiki Activity

Freshnes 2024-01 13

Browse Source
This commit is contained in:
Frank Rojas
2024-01-17 20:49:18 -05:00
parent 5283c87fdb
commit 0dcb9654e6
1 changed files with 33 additions and 26 deletions
Download Patch File Download Diff File Expand all files Collapse all files

59
windows/deployment/upgrade/submit-errors.md
View File

@ -8,7 +8,7 @@ author: frankroj
ms.localizationpriority: medium
ms.topic: article
ms.technology: itpro-deploy
ms.date: 01/17/2024
ms.date: 01/18/2024
appliesto:
- ✅ <a href="https://learn.microsoft.com/windows/release-health/supported-versions-windows-client" target="_blank">Windows 11</a>
- ✅ <a href="https://learn.microsoft.com/windows/release-health/supported-versions-windows-client" target="_blank">Windows 10</a>
@ -26,45 +26,52 @@ This article describes how to submit problems with a Windows upgrade to Microsof
## About the Feedback Hub
The Feedback Hub app lets you tell Microsoft about any problems you run in to while using Windows and send suggestions to help us improve your Windows experience. Previously, you could only use the Feedback Hub if you were in the Windows Insider Program. Now anyone can use this tool. You can download the Feedback Hub app from the [Microsoft Store](https://www.microsoft.com/store/p/feedback-hub/9nblggh4r32n?SilentAuth=1&wa=wsignin1.0).
The Feedback Hub app allows reporting to Microsoft of any problems encountered while using Windows. It also allows sending suggestions to Microsoft on how to improve the Windows experience. Previously, the Feedback Hub could only be used through the Windows Insider Program. Now anyone can use this tool. The Feedback Hub app can be downloaded from the [Microsoft Store](https://www.microsoft.com/store/p/feedback-hub/9nblggh4r32n?SilentAuth=1&wa=wsignin1.0).
The Feedback Hub requires a currently supported version of Windows. If you're having problems upgrading from an older version of Windows to currently supported versions of Windows, you can use the Feedback Hub to submit this information. However, for operating systems prior to Windows 10 that don't support the Feedback Hub, the log files must be collected and then attached to the feedback using a device that is running a currently supported version of Windows. If you're upgrading to a currently supported version of Windows from a previous version that's Windows 10 or newer, the Feedback Hub collects log files automatically.
The Feedback Hub requires a currently supported version of Windows. The Feedback Hub can be used to submit information to Microsoft if problems are encountered while upgrading Windows. If upgrading to a currently supported version of Windows from a previous version that's Windows 10 or newer, the Feedback Hub automatically collects log files. For operating systems prior to Windows 10 that don't support the Feedback Hub, the log files must be manually collected. The log files can then be attached to the feedback item using a device that is running a currently supported version of Windows that supports the Feedback Hub.
## Submit feedback
To submit feedback about a failed Windows upgrade, select the following link: [Feedback Hub](feedback-hub://?referrer=resolveUpgradeErrorsPage&tabid=2&contextid=81&newFeedback=true&feedbackType=2&topic=submit-errors.md)
To submit feedback about a failed Windows upgrade, open the [Feedback Hub](feedback-hub://?referrer=resolveUpgradeErrorsPage&tabid=2&contextid=81&newFeedback=true&feedbackType=2&topic=submit-errors.md).
The Feedback Hub opens:
In the Feedback Hub, fill out all four sections with as much detail as possible:
- Under **Tell us about it**, and then under **Summarize your issue**, type **Upgrade failing**.
- Under **Give us more detail**, provide additional information about the failed upgrade, such as:
- When did the failure occur?
- Were there any reboots?
- How many times did the system reboot?
- How did the upgrade fail?
- Were any error codes visible?
- Did the computer fail to a blue screen?
- Did the computer automatically rollback or did it hang, requiring you to power cycle it before it rolled back?
- Additional details
- What type of security software is installed?
- Is the computer up to date with latest drivers and firmware?
- Are there any external devices connected?
- If the link was used, the category and subcategory are automatically selected. If it isn't selected, choose **Install and Update** and **Windows Installation**.
1. **Enter your feedback**
1. **Choose a category**
1. **Find similar feedback**
1. **Add more details**
You can attach a screenshot or file if desired. Attachments are optional, but can be helpful when diagnosing your upgrade issue. The location of these files is described here: [Windows Setup log files and event logs](/windows-hardware/manufacture/desktop/windows-setup-log-files-and-event-logs).
Recommended information that can be included under the **Add more details** section include:
Select **Submit** to send your feedback.
- When did the failure occur?
- Were there any reboots?
- How many times did the system reboot?
- How did the upgrade fail?
- Were any error codes visible?
- Did the computer fail to a blue screen?
- Did the computer automatically rollback or did it hang, requiring the computer to be power cycled before it rolled back?
- What type of security software is installed?
- Is the computer up to date with latest drivers and firmware?
- Are there any external devices connected?
See the following example:
Using the **Attach a screenshot** and **Attach a file** options allows screenshots or files to be included as part of the feedback item. Attachments and screenshots are optional, but can be helpful when diagnosing the upgrade issue. For example, log files can be included as attachments to the feedback item. The location of the Windows upgrade log files is described in the article [Windows Setup log files and event logs](/windows-hardware/manufacture/desktop/windows-setup-log-files-and-event-logs).
![feedback example.](../images/feedback.png)
Finally the **Recreate my problem** option can be used to potentially send additional data and logs for Microsoft to evaluate.
After you select Submit, that's all that needs to be done. Microsoft receives your feedback and begins analyzing the issue. The submitted feedback can be checked on periodically to see what solutions are provided.
Once all the feedback items are completed, select the **Submit** button to send the feedback.
After **Submit** is selected, that's all that needs to be done. Microsoft receives the feedback and begins analyzing the issue. The submitted feedback can be checked on periodically to see what solutions are provided.
## Link to the feedback
After the feedback is submitted, you can email or post links to it by opening the Feedback Hub, clicking My feedback at the top, clicking the feedback item you submitted, clicking **Share**, then copying the short link that is displayed.
After the feedback is submitted, additional information and items can be added to the feedback item. To do so:
![share.](../images/share.jpg)
1. Open the [Feedback Hub](feedback-hub:).
1. At the top of the Feedback Hub, select **My feedback**.
1. Select the feedback item that was submitted.
1. Select **Share**.
1. Copy and then use the short link that is displayed.
:::image type="content" alt-text="Share example." source="../images/share.jpg":::
## Related articles