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### [Using a room control system](use-room-control-system-with-surface-hub.md)
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## [PowerShell for Surface Hub](appendix-a-powershell-scripts-for-surface-hub.md)
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## [How Surface Hub addresses Wi-Fi Direct security issues](surface-hub-wifi-direct.md)
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## [Top support solutions for Surface Hub](support-solutions-surface-hub.md)
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## [Troubleshoot Microsoft Surface Hub](troubleshoot-surface-hub.md)
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## [Troubleshoot Miracast on Surface Hub](miracast-troubleshooting.md)
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## [Useful downloads for Surface Hub administrators](surface-hub-downloads.md)
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@ -16,6 +16,12 @@ ms.localizationpriority: medium
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This topic lists new and updated topics in the [Surface Hub Admin Guide]( surface-hub-administrators-guide.md).
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## September 2017
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New or changed topic | Description
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--- | ---
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[Top support solutions for Surface Hub](support-solutions-surface-hub.md) | New
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## August 2017
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@ -44,6 +44,7 @@ In some ways, adding your new Surface Hub is just like adding any other Microsof
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| [Manage Microsoft Surface Hub](manage-surface-hub.md) | How to manage your Surface Hub after finishing the first-run program. |
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| [PowerShell for Surface Hub](appendix-a-powershell-scripts-for-surface-hub.md) |
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| [How Surface Hub addresses Wi-Fi Direct security issues](surface-hub-wifi-direct.md) | This topic provides guidance on Wi-Fi Direct security risks, how the Surface Hub has addressed those risks, and how Surface Hub administrators can configure the device for the highest level of security. | PowerShell scripts to help set up and manage your Surface Hub. |
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| [Top support solutions for Surface Hub](support-solutions-surface-hub.md) | These are the top Microsoft Support solutions for common issues experienced using Surface Hub. |
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| [Troubleshoot Microsoft Surface Hub](troubleshoot-surface-hub.md) | Troubleshoot common problems, including setup issues, Exchange ActiveSync errors. |
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| [Troubleshoot Miracast on Surface Hub](miracast-troubleshooting.md) | Learn how to resolve Miracast issues. |
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| [Useful downloads for Surface Hub administrators](surface-hub-downloads.md) | This topic provides links to useful Surface Hub documents, such as product datasheets, the site readiness guide, and user's guide. |
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50
devices/surface-hub/support-solutions-surface-hub.md
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50
devices/surface-hub/support-solutions-surface-hub.md
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---
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title: Top support solutions for Microsoft Surface Hub
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description: Find top solutions for common issues using Surface Hub.
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ms.assetid: CF58F74D-8077-48C3-981E-FCFDCA34B34A
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keywords: Troubleshoot common problems, setup issues
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ms.prod: w10
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ms.mktglfcycl: support
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ms.sitesec: library
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ms.pagetype: surfacehub
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author: jdeckerms
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ms.author: jdecker
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ms.date: 09/07/2017
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ms.localizationpriority: medium
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---
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# Top support solutions for Microsoft Surface Hub
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Microsoft regularly releases both updates and solutions for Surface Hub. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface Hub devices updated. For a complete listing of the update history, see [Surface Hub update history](https://www.microsoft.com/surface/support/surface-hub/surface-hub-update-history) and [Known issues and additional information about Microsoft Surface Hub](https://support.microsoft.com/help/4025643).
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These are the top Microsoft Support solutions for common issues experienced when using Surface Hub.
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## Setup and install issues
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- [Setup troubleshooting](troubleshoot-surface-hub.md#setup-troubleshooting)
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- [Exchange ActiveSync errors](troubleshoot-surface-hub.md#exchange-activesync-errors)
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## Miracast issues
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- [Troubleshoot Miracast on Surface Hub](miracast-troubleshooting.md)
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## Download updates issues
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- [Surface Hub can't download updates from Windows Update](https://support.microsoft.com/help/3191418/surface-hub-can-t-download-updates-from-windows-update)
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## Connect app issues
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- [The Connect app in Surface Hub exits unexpectedly](https://support.microsoft.com/help/3157417/the-connect-app-in-surface-hub-exits-unexpectedly)
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@ -20,8 +20,6 @@ Troubleshoot common problems, including setup issues, Exchange ActiveSync errors
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Common issues are listed in the following table, along with causes and possible fixes. The [Setup troubleshooting](#setup-troubleshooting) section contains a listing of on-device problems, along with several types of issues that may be encountered during the first-run experience. The [Exchange ActiveSync errors](#exchange-activesync-errors) section lists common errors the device may encounter when trying to synchronize with an Microsoft Exchange ActiveSync server.
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- [Setup troubleshooting](#setup-troubleshooting)
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- [Exchange ActiveSync errors](#exchange-activesync-errors)
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## Setup troubleshooting
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### [Use System Center Configuration Manager to manage devices with SEMM](use-system-center-configuration-manager-to-manage-devices-with-semm.md)
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## [Surface Diagnostic Toolkit](surface-diagnostic-toolkit.md)
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## [Surface Data Eraser](microsoft-surface-data-eraser.md)
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## [Top support solutions for Surface devices](support-solutions-surface.md)
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## [Change history for Surface documentation](change-history-for-surface.md)
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@ -11,6 +11,12 @@ author: jdeckerms
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This topic lists new and updated topics in the Surface documentation library.
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## September 2017
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New or changed topic | Description
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--- | ---
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[Top support solutions for Surface devices](support-solutions-surface.md) | New
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## June 2017
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|New or changed topic | Description |
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| [Surface Enterprise Management Mode](surface-enterprise-management-mode.md) | See how this feature of Surface devices with Surface UEFI allows you to secure and manage firmware settings within your organization. |
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| [Surface Diagnostic Toolkit](surface-diagnostic-toolkit.md) | Find out how you can use the Microsoft Surface Diagnostic Toolkit to test the hardware of your Surface device. |
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| [Surface Data Eraser](microsoft-surface-data-eraser.md) | Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. |
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| [Top support solutions for Surface devices](support-solutions-surface.md) | These are the top Microsoft Support solutions for common issues experienced using Surface devices in an enterprise. |
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| [Change history for Surface documentation](change-history-for-surface.md) | This topic lists new and updated topics in the Surface documentation library. |
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64
devices/surface/support-solutions-surface.md
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64
devices/surface/support-solutions-surface.md
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---
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title: Top support solutions for Surface devices
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description: Find top solutions for common issues using Surface devices in the enterprise.
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ms.assetid: CF58F74D-8077-48C3-981E-FCFDCA34B34A
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keywords: Troubleshoot common problems, setup issues
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ms.prod: w10
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ms.mktglfcycl: support
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ms.sitesec: library
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ms.pagetype: surfacehub
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author: jdeckerms
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ms.author: jdecker
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ms.date: 09/07/2017
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ms.localizationpriority: medium
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---
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# Top support solutions Microsoft Surface Hub
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Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated. For a complete listing of the update history, see [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history) and [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined).
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These are the top Microsoft Support solutions for common issues experienced when using Surface devices in an enterprise.
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## Screen cracked or scratched issues
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- [Cracked screen and physical damage](https://www.microsoft.com/surface/support/warranty-service-and-recovery/surface-is-damaged)
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##Device cover or keyboard issues
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- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards)
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- [Troubleshoot problems with Surface Keyboard, Surface Ergonomic Keyboard, and Microsoft Modern Keyboard with Fingerprint ID](https://www.microsoft.com/surface/support/touch-mouse-and-search/surface-keyboard-troubleshooting)
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- [Set up Microsoft Modern Keyboard with Fingerprint ID](https://www.microsoft.com/surface/support/touch-mouse-and-search/microsoft-modern-keyboard-fingerprintid-set-up)
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- [Enabling Surface Laptop keyboard during MDT deployment](https://blogs.technet.microsoft.com/askcore/2017/08/18/enabling-surface-laptop-keyboard-during-mdt-deployment/)
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## Device won't wake from sleep or hibernation issues
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- [Surface won’t turn on or wake from sleep](https://www.microsoft.com/surface/support/warranty-service-and-recovery/surface-wont-turn-on-or-wake-from-sleep?os=windows-10&=undefined)
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- [Surface Pro 4 or Surface Book doesn't hibernate in Windows 10](https://support.microsoft.com/help/3122682)
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- [Surface Pro 3 doesn't hibernate after four hours in connected standby](https://support.microsoft.com/help/2998588/surface-pro-3-doesn-t-hibernate-after-four-hours-in-connected-standby)
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- [Surface Pro 3 Hibernation Doesn’t Occur on Enterprise Install](https://blogs.technet.microsoft.com/askcore/2014/11/05/surface-pro-3-hibernation-doesnt-occur-on-enterprise-install/)
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## Other common issues
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- [Trouble installing Surface updates](https://www.microsoft.com/surface/support/performance-and-maintenance/troubleshoot-updates?os=windows-10&=undefined)
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- [Troubleshooting common Surface Pro 3 issues post-deployment](http://blogs.technet.com/b/askcore/archive/2015/03/19/troubleshooting-common-surface-pro-3-issues-post-deployment.aspx)
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- [Surface Pro 3 hibernation doesn't occur on enterprise install](https://blogs.technet.microsoft.com/askcore/2014/11/05/surface-pro-3-hibernation-doesnt-occur-on-enterprise-install/)
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- [Reusing the same NIC for multiple PXE initiated deployments in System Center Configuration Manger OSD](https://blogs.technet.microsoft.com/system_center_configuration_manager_operating_system_deployment_support_blog/2015/08/27/reusing-the-same-nic-for-multiple-pxe-initiated-deployments-in-system-center-configuration-manger-osd)
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- [Troubleshoot docking stations for Surface Pro and Surface 3](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-docking-station?os=windows-8.1-update-1&=undefined)
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- [What to do if Surface is running slower](https://www.microsoft.com/surface/support/performance-and-maintenance/what-to-do-if-surface-is-running-slower?os=windows-10&=undefined)
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