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@ -43,259 +43,13 @@ See the following general troubleshooting procedures associated with a result co
| :--- | :--- | :--- |
| 0xC1900101 - 0x20004 | Uninstall antivirus applications.<br>Remove all unused SATA devices. <br>Remove all unused devices and drivers. <br>Update drivers and BIOS. | Windows Setup encountered an error during the SAFE_OS with the INSTALL_RECOVERY_ENVIRONMENT operation. <br>This is generally caused by out-of-date drivers. |
| 0xC1900101 - 0x2000c | Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.<br> Contact your hardware vendor to obtain updated device drivers.<br> Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process. | Windows Setup encountered an unspecified error during Wim apply in the WinPE phase.<br> This is generally caused by out-of-date drivers |
| one | two | three |
| one | two | three |
| one | two | three |
| one | two | three |
| one | two | three |
| 0xC1900101 - 0x20017 | Ensure that all that drivers are updated.<br>Open the Setuperr.log and Setupact.log files in the %windir%\Panther directory, and then locate the problem drivers.<br>For more information, see [Windows Vista, Windows 7, Windows Server 2008 R2, Windows 8.1, and Windows 10 setup log file locations](https://support.microsoft.com/en-us/help/927521/windows-vista-windows-7-windows-server-2008-r2-windows-8-1-and-windows).<br>Update or uninstall the problem drivers. | A driver has caused an illegal operation.<br>Windows was not able to migrate the driver, resulting in a rollback of the operating system.<br>This is a SafeOS boot failure, typically caused by drivers or non-Microsoft disk encryption software. |
| 0xC1900101 - 0x30018 | Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.<br>Contact your hardware vendor to obtain updated device drivers.<br>Ensure that &quot;Download and install updates (recommended)&quot; is accepted at the start of the upgrade process. | A device driver has stopped responding to setup.exe during the upgrade process. |
| 0xC1900101 - 0x3000D | Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.<br>Update or uninstall the display driver. | Installation failed during the FIRST_BOOT phase while attempting the MIGRATE_DATA operation.<br>This can occur due to a problem with a display driver. |
| 0xC1900101 - 0x4000D | Check supplemental rollback logs for a setupmem.dmp file, or event logs for any unexpected reboots or errors.<br>Review the rollback log and determine the stop code.<br>The rollback log is located in the <strong>$Windows.~BT\Sources\Rollback</strong> folder. An example analysis is shown below. This example is not representative of all cases:<br>&nbsp;<br>Info SP Crash 0x0000007E detected<br>Info SP Module name :<br>Info SP Bugcheck parameter 1 : 0xFFFFFFFFC0000005<br>Info SP Bugcheck parameter 2 : 0xFFFFF8015BC0036A<br>Info SP Bugcheck parameter 3 : 0xFFFFD000E5D23728<br>Info SP Bugcheck parameter 4 : 0xFFFFD000E5D22F40<br>Info SP Cannot recover the system.<br>Info SP Rollback: Showing splash window with restoring text: Restoring your previous version of Windows.<br>&nbsp;<br>Typically, there is a dump file for the crash to analyze. If you are not equipped to debug the dump, then attempt the following basic troubleshooting procedures:<br>&nbsp;<br>1. Make sure you have enough disk space.<br>2. If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.<br>3. Try changing video adapters.<br>4. Check with your hardware vendor for any BIOS updates.<br>5. Disable BIOS memory options such as caching or shadowing. | A rollback occurred due to a driver configuration issue.<br>Installation failed during the second boot phase while attempting the MIGRATE_DATA operation.<br>This can occur because of incompatible drivers. |
| 0xC1900101 - 0x40017 | Clean boot into Windows, and then attempt the upgrade to Windows 10. For more information, see [How to perform a clean boot in Windows](https://support.microsoft.com/kb/929135).<br>&nbsp;<br>Ensure that you select the option to "Download and install updates (recommended)." <br>&nbsp;<br><b>Computers that run Citrix VDA</b> <br>You may see this message after you upgrade a computer from Windows 10, version 1511 to Windows 10, version 1607. After the second system restart, the system generates this error and then rolls back to the previous version. This problem has also been observed in upgrades to Windows 8.1 and Windows 8. <br>&nbsp;<br>This problem occurs because the computer has Citrix Virtual Delivery Agent (VDA) installed. Citrix VDA installs device drivers and a file system filter driver (CtxMcsWbc). This Citrix filter driver prevents the upgrade from writing changes to the disk, so the upgrade cannot complete and the system rolls back. <br>&nbsp;<br>**Resolution**<br>&nbsp;<br>To resolve this problem, install [Cumulative update for Windows 10 Version 1607 and Windows Server 2016: November 8, 2016](https://support.microsoft.com/help/3200970/cumulative-update-for-windows-10-version-1607-and-windows-server-2016).<br>&nbsp;<br>You can work around this problem in two ways:<br>&nbsp;<br>**Workaround 1**<br>&nbsp;<br>1. Use the VDA setup application (VDAWorkstationSetup_7.11) to uninstall Citrix VDA.<br>2. Run the Windows upgrade again.<br>3. Reinstall Citrix VDA.<br>&nbsp;<br>**Workaround 2**<br>&nbsp;<br>If you cannot uninstall Citrix VDA, follow these steps to work around this problem: <br>&nbsp;<br>1. In Registry Editor, go to the following subkey:<br>"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e967-e325-11ce-bfc1-08002be10318}\CtxMcsWbc"<br>2. Change the value of the **Start** entry from **0** to **4**. This change disables the Citrix MCS cache service.<br>3. Go to the following subkey:<br>"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e967-e325-11ce-bfc1-08002be10318}"<br>4. Delete the **CtxMcsWbc** entry.<br>5. Restart the computer, and then try the upgrade again.<br>&nbsp;<br>**Third-party information disclaimer** <br>The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. | Windows 10 upgrade failed after the second reboot.<br>This is usually caused by a faulty driver. For example: antivirus filter drivers or encryption drivers. |
<table border="1" cellspacing="0" cellpadding="0">
<tr><td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Code</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>0xC1900101 - 0x20004
</table>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>Windows Setup encountered an error during the SAFE_OS with the INSTALL_RECOVERY_ENVIRONMENT operation.
<br>This is generally caused by out-of-date drivers.
</table>
</td>
<td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Mitigation</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>Uninstall antivirus applications.
<br>Remove all unused SATA devices.
<br>Remove all unused devices and drivers.
<br>Update drivers and BIOS.
</table>
</td>
</tr>
<tr><td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Code</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>0xC1900101 - 0x2000c
</table>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>Windows Setup encountered an unspecified error during Wim apply in the WinPE phase.
<br>This is generally caused by out-of-date drivers.
</table>
</td>
<td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Mitigation</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
<br>Contact your hardware vendor to obtain updated device drivers.
<br>Ensure that &quot;Download and install updates (recommended)&quot; is accepted at the start of the upgrade process.
</table>
</td>
</tr>
<tr><td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Code</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>0xC1900101 - 0x20017
</table>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>A driver has caused an illegal operation.
<br>Windows was not able to migrate the driver, resulting in a rollback of the operating system.
<br>This is a SafeOS boot failure, typically caused by drivers or non-Microsoft disk encryption software.
</table>
</td>
<td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Mitigation</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>
Ensure that all that drivers are updated.
<br />Open the Setuperr.log and Setupact.log files in the %windir%\Panther directory, and then locate the problem drivers.
<br />For more information, see <a href="https://support.microsoft.com/help/927521/windows-vista-windows-7-windows-server-2008-r2-windows-8-1-and-windows">Windows Vista, Windows 7, Windows Server 2008 R2, Windows 8.1, and Windows 10 setup log file locations</a>.
<br>Update or uninstall the problem drivers.
</table>
</td>
</tr>
<tr><td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Code</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>0xC1900101 - 0x30018
</table>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>A device driver has stopped responding to setup.exe during the upgrade process.
</table>
</td>
<td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Mitigation</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>
Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
<br>Contact your hardware vendor to obtain updated device drivers.
<br>Ensure that &quot;Download and install updates (recommended)&quot; is accepted at the start of the upgrade process.
</table>
</td>
</tr>
<tr><td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Code</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>0xC1900101 - 0x3000D
</table>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>Installation failed during the FIRST_BOOT phase while attempting the MIGRATE_DATA operation.
<br>This can occur due to a problem with a display driver.
</table>
</td>
<td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Mitigation</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>
Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
<br>Update or uninstall the display driver.
</table>
</td>
</tr>
<tr><td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Code</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>0xC1900101 - 0x4000D
</table>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>A rollback occurred due to a driver configuration issue.
<br>Installation failed during the second boot phase while attempting the MIGRATE_DATA operation.
<br>This can occur because of incompatible drivers.
</table>
</td>
<td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Mitigation</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>
Check supplemental rollback logs for a setupmem.dmp file, or event logs for any unexpected reboots or errors.
<br>Review the rollback log and determine the stop code.
<br>The rollback log is located in the <strong>$Windows.~BT\Sources\Rollback</strong> folder. An example analysis is shown below. This example is not representative of all cases:
<pre>
Info SP Crash 0x0000007E detected
Info SP Module name :
Info SP Bugcheck parameter 1 : 0xFFFFFFFFC0000005
Info SP Bugcheck parameter 2 : 0xFFFFF8015BC0036A
Info SP Bugcheck parameter 3 : 0xFFFFD000E5D23728
Info SP Bugcheck parameter 4 : 0xFFFFD000E5D22F40
Info SP Cannot recover the system.
Info SP Rollback: Showing splash window with restoring text: Restoring your previous version of Windows.</pre>
Typically, there is a dump file for the crash to analyze. If you are not equipped to debug the dump, then attempt the following basic troubleshooting procedures:<br>
1. Make sure you have enough disk space.<br>
2. If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.<br>
3. Try changing video adapters.<br>
4. Check with your hardware vendor for any BIOS updates.<br>
5. Disable BIOS memory options such as caching or shadowing.
</table>
</td>
</tr>
<tr><td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Code</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>0xC1900101 - 0x40017
</table>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>Windows 10 upgrade failed after the second reboot.
<br>This is usually caused by a faulty driver. For example: antivirus filter drivers or encryption drivers.
</table>
</td>
<td align="left" valign="top" style='border:solid #000000 1.0pt;'>
<table cellspacing="0" cellpadding="0">
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>
<b>Mitigation</b>
<tr><td style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>
Clean boot into Windows, and then attempt the upgrade to Windows 10. For more information, see [How to perform a clean boot in Windows](https://support.microsoft.com/kb/929135).
Ensure that you select the option to "Download and install updates (recommended)."
<b>Computers that run Citrix VDA</b>
You may see this message after you upgrade a computer from Windows 10, version 1511 to Windows 10, version 1607. After the second system restart, the system generates this error and then rolls back to the previous version. This problem has also been observed in upgrades to Windows 8.1 and Windows 8.
This problem occurs because the computer has Citrix Virtual Delivery Agent (VDA) installed. Citrix VDA installs device drivers and a file system filter driver (CtxMcsWbc). This Citrix filter driver prevents the upgrade from writing changes to the disk, so the upgrade cannot complete and the system rolls back.
**Resolution**
To resolve this problem, install [Cumulative update for Windows 10 Version 1607 and Windows Server 2016: November 8, 2016](https://support.microsoft.com/help/3200970/cumulative-update-for-windows-10-version-1607-and-windows-server-2016).
You can work around this problem in two ways
**Workaround 1**
1. Use the VDA setup application (VDAWorkstationSetup_7.11) to uninstall Citrix VDA.
1. Run the Windows upgrade again.
1. Reinstall Citrix VDA.
**Workaround 2**
If you cannot uninstall Citrix VDA, follow these steps to work around this problem:
1. In Registry Editor, go to the following subkey:
```
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e967-e325-11ce-bfc1-08002be10318}\CtxMcsWbc
```
1. Change the value of the **Start** entry from **0** to **4**. This change disables the Citrix MCS cache service.
1. Go to the following subkey:
```
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e967-e325-11ce-bfc1-08002be10318}
```
1. Delete the **CtxMcsWbc** entry.
1. Restart the computer, and then try the upgrade again.
> **Third-party information disclaimer**
> The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
</table>
</td>
</tr>
</table>
## 0x800xxxxx
Result codes that start with the digits 0x800 are also important to understand. These error codes indicate general operating system errors, and are not unique to the Windows upgrade process. Examples include timeouts, devices not functioning, and a process stopping unexpectedly.