diff --git a/windows/client-management/quick-assist.md b/windows/client-management/quick-assist.md index 9591465cfc..22ed2a7af6 100644 --- a/windows/client-management/quick-assist.md +++ b/windows/client-management/quick-assist.md @@ -14,7 +14,7 @@ ms.collection: highpri # Use Quick Assist to help users -Quick Assist is a Windows application that enables a person to share their device with another person over a remote connection. Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices. +Quick Assist is a Microsoft Store application that enables a person to share their device with another person over a remote connection. Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices. ## Before you begin @@ -42,7 +42,6 @@ Both the helper and sharer must be able to reach these endpoints over port 443: | `*.api.support.microsoft.com` | API access for Quick Assist | | `*.vortex.data.microsoft.com` | Used for diagnostic data | | `*.channelservices.microsoft.com` | Required for chat services within Quick Assist | -| `*.skype.com` | Skype requests may vary based on geography. If connection issues persist, test this endpoint. | | `*.remoteassistanceprodacs.communication.azure.com` | Azure Communication Services (ACS) technology the Quick Assist app uses. | | `*.turn.azure.com` | Protocol used to help endpoint. | | `browser.pipe.aria.microsoft.com` | Required diagnostic data for client and services used by Quick Assist. | @@ -105,23 +104,7 @@ Either the support staff or a user can start a Quick Assist session. ## If Quick Assist is missing -If for some reason a user doesn't have Quick Assist on their system or it's not working properly, try to uninstall and reinstall it. - -### Uninstall Quick Assist - -1. Start the Settings app, and then select **Apps**. -2. Select **Optional features**. -3. In the **Installed features** search bar, type *Quick Assist*. -4. Select **Microsoft Quick Assist**, and then select **Uninstall**. - -### Reinstall Quick Assist - -1. Start the Settings app, and then select **Apps**. -2. Select **Optional features**. -3. Select **Add a feature**. -4. In the new dialog that opens, in the **Add an optional feature** search bar, type *Quick Assist*. -5. Select the check box for **Microsoft Quick Assist**, and then select **Install**. -6. Restart the device. +If for some reason a user doesn't have Quick Assist on their system or it's not working properly, try to uninstall and reinstall it. For more information, see [Install Quick Assist](https://support.microsoft.com/windows/install-quick-assist-c17479b7-a49d-4d12-938c-dbfb97c88bca). ## Next steps