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Paolo Matarazzo
2023-10-10 17:22:21 -04:00
parent 85d642ee4e
commit 109740860c
5 changed files with 91 additions and 75 deletions
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37
windows/security/operating-system-security/data-protection/bitlocker/recovery-guide-screen.md
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@ -12,7 +12,7 @@ ms.date: 09/29/2023
During BitLocker recovery, Windows displays a custom recovery message and a few hints that identify where a key can be retrieved from. These improvements can help a user during BitLocker recovery.
### Custom recovery message
## Custom recovery message
:::row:::
:::column span="3":::
@ -25,7 +25,7 @@ During BitLocker recovery, Windows displays a custom recovery message and a few
For more information, see [Configure preboot recovery message and URL](policy-settings.md?tabs=os#configure-preboot-recovery-message-and-url).
### BitLocker recovery key hints
## BitLocker recovery key hints
:::row:::
:::column span="3":::
@ -51,37 +51,26 @@ There are rules governing which hint is shown during the recovery (in the order
1. There's no specific hint for keys saved to an on-premises Active Directory. In this case, a custom message (if configured) or a generic message, **Contact your organization's help desk**, is displayed
1. If two recovery keys are present on the disk, but only one was successfully backed up, the system asks for a key that was backed up, even if another key is newer
#### Example 1 (single recovery key with single backup)
### Example: single recovery key for Microsoft account and single backup
:::row:::
:::column span="3":::
| Custom URL | Yes |
|----------------------------|-----|
| Saved to Microsoft Account | Yes |
| Saved to Azure AD | No |
| Saved to Active Directory | No |
| Printed | No |
| Saved to file | No |
**Result:** The hints for the Microsoft account and custom URL are displayed.
In this scenario, the following options are configured:
- Custom URL
- Recovery password: saved to Microsoft Account
- not printed
- not saved to file
:::column-end:::
:::column span="1":::
**Result:** The hints for the Microsoft account and custom URL are displayed:
:::image type="content" source="images/rp-example1.png" alt-text="Screenshot of the BitLocker recovery screen showing a hint where the BitLocker recovery key was saved." lightbox="images/rp-example1.png":::
:::column-end:::
:::row-end:::
| Custom URL | Yes |
|----------------------------|-----|
| Saved to Microsoft Account | Yes |
| Saved to Azure AD | No |
| Saved to Active Directory | No |
| Printed | No |
| Saved to file | No |
**Result:** The hints for the Microsoft account and custom URL are displayed.
![Example 1 of Customized BitLocker recovery screen.](images/rp-example1.png)
#### Example 2 (single recovery key with single backup)
### Example: single recovery key in AD DS and single backup
| Custom URL | Yes |
|----------------------------|-----|