From 0a092d1935810f97770bade6efdb4f8f2ca12a1c Mon Sep 17 00:00:00 2001 From: "Vinay Pamnani (from Dev Box)" Date: Fri, 19 Apr 2024 13:48:22 -0600 Subject: [PATCH 1/3] Add macOS for Quick Assist --- windows/client-management/client-tools/quick-assist.md | 9 ++++++++- 1 file changed, 8 insertions(+), 1 deletion(-) diff --git a/windows/client-management/client-tools/quick-assist.md b/windows/client-management/client-tools/quick-assist.md index f902b92204..338a774be9 100644 --- a/windows/client-management/client-tools/quick-assist.md +++ b/windows/client-management/client-tools/quick-assist.md @@ -89,7 +89,7 @@ Microsoft logs a small amount of session data to monitor the health of the Quick In some scenarios, the helper does require the sharer to respond to application permission prompts (User Account Control), but otherwise the helper has the same permissions as the sharer on the device. -## Install Quick Assist +## Install Quick Assist on Windows ### Install Quick Assist from the Microsoft Store @@ -127,6 +127,13 @@ To install Quick Assist offline, you need to download your APPXBUNDLE and unenco 1. Run the following command to install Quick Assist: `Add-AppxProvisionedPackage -Online -PackagePath "MicrosoftCorporationII.QuickAssist_8wekyb3d8bbwe.AppxBundle" -LicensePath "MicrosoftCorporationII.QuickAssist_8wekyb3d8bbwe_4bc27046-84c5-8679-dcc7-d44c77a47dd0.xml"` 1. After Quick Assist has installed, run this command to confirm that Quick Assist is installed for the user: `Get-AppxPackage *QuickAssist* -AllUsers` +## Install Quick Assist on macOS + +Quick Assist for macOS is available for interactions with Microsoft Support. If Microsoft products on your macOS device are not working as expected, contact [Microsoft Support](https://support.microsoft.com/contactus) for assistance. Your Microsoft Support agent will guide you through the process of downloading and installing it on your device. + +> [!NOTE] +> Quick Assist for macOS is not available outside of Microsoft Support interactions. + ## Microsoft Edge WebView2 The Microsoft Edge WebView2 is a development control that uses Microsoft Edge as the rendering engine to display web content in native apps. The new Quick Assist application has been developed using this control, making it a necessary component for the app to function. From b6f424077c3432a26003c559caa57a990dabdf5b Mon Sep 17 00:00:00 2001 From: "Vinay Pamnani (from Dev Box)" Date: Fri, 19 Apr 2024 14:05:55 -0600 Subject: [PATCH 2/3] Update --- windows/client-management/client-tools/quick-assist.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/windows/client-management/client-tools/quick-assist.md b/windows/client-management/client-tools/quick-assist.md index 338a774be9..4933d58161 100644 --- a/windows/client-management/client-tools/quick-assist.md +++ b/windows/client-management/client-tools/quick-assist.md @@ -11,7 +11,7 @@ ms.collection: # Use Quick Assist to help users -Quick Assist is a Microsoft Store application that enables a person to share their device with another person over a remote connection. Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices. +Quick Assist is an application that enables a person to share their [Windows](#install-quick-assist-on-windows) or [macOS](#install-quick-assist-on-macos) device with another person over a remote connection. Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices. ## Before you begin From 02dd97ff9848960568110d4f565ee643287a49e0 Mon Sep 17 00:00:00 2001 From: "Vinay Pamnani (from Dev Box)" Date: Mon, 22 Apr 2024 09:54:41 -0600 Subject: [PATCH 3/3] Minor change --- .../client-tools/quick-assist.md | 16 ++++++++-------- 1 file changed, 8 insertions(+), 8 deletions(-) diff --git a/windows/client-management/client-tools/quick-assist.md b/windows/client-management/client-tools/quick-assist.md index 4933d58161..6239626e67 100644 --- a/windows/client-management/client-tools/quick-assist.md +++ b/windows/client-management/client-tools/quick-assist.md @@ -127,14 +127,7 @@ To install Quick Assist offline, you need to download your APPXBUNDLE and unenco 1. Run the following command to install Quick Assist: `Add-AppxProvisionedPackage -Online -PackagePath "MicrosoftCorporationII.QuickAssist_8wekyb3d8bbwe.AppxBundle" -LicensePath "MicrosoftCorporationII.QuickAssist_8wekyb3d8bbwe_4bc27046-84c5-8679-dcc7-d44c77a47dd0.xml"` 1. After Quick Assist has installed, run this command to confirm that Quick Assist is installed for the user: `Get-AppxPackage *QuickAssist* -AllUsers` -## Install Quick Assist on macOS - -Quick Assist for macOS is available for interactions with Microsoft Support. If Microsoft products on your macOS device are not working as expected, contact [Microsoft Support](https://support.microsoft.com/contactus) for assistance. Your Microsoft Support agent will guide you through the process of downloading and installing it on your device. - -> [!NOTE] -> Quick Assist for macOS is not available outside of Microsoft Support interactions. - -## Microsoft Edge WebView2 +### Microsoft Edge WebView2 The Microsoft Edge WebView2 is a development control that uses Microsoft Edge as the rendering engine to display web content in native apps. The new Quick Assist application has been developed using this control, making it a necessary component for the app to function. @@ -143,6 +136,13 @@ The Microsoft Edge WebView2 is a development control that uses Microsoft Edg For more information on distributing and installing Microsoft Edge WebView2, visit [Distribute your app and the WebView2 Runtime](/microsoft-edge/webview2/concepts/distribution) +## Install Quick Assist on macOS + +Quick Assist for macOS is available for interactions with Microsoft Support. If Microsoft products on your macOS device are not working as expected, contact [Microsoft Support](https://support.microsoft.com/contactus) for assistance. Your Microsoft Support agent will guide you through the process of downloading and installing it on your device. + +> [!NOTE] +> Quick Assist for macOS is not available outside of Microsoft Support interactions. + ## Next steps If you have any problems, questions, or suggestions for Quick Assist, contact us by using the [Feedback Hub app](https://support.microsoft.com/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332).