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Greg Lindsay
2020-04-08 14:23:08 -07:00
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windows/deployment/windows-autopilot/autopilot-support.md
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@ -10,7 +10,6 @@ ms.pagetype: deploy
audience: itpro audience: itpro
author: greg-lindsay author: greg-lindsay
ms.author: greglin ms.author: greglin
ms.date: 10/31/2018
ms.reviewer: ms.reviewer:
manager: laurawi manager: laurawi
ms.collection: M365-modern-desktop ms.collection: M365-modern-desktop
@ -25,19 +24,14 @@ The following table displays support information for the Windows Autopilot progr
Before contacting the resources listed below for Windows Autopilot-related issues, check the [Windows Autopilot FAQ](autopilot-faq.md). Before contacting the resources listed below for Windows Autopilot-related issues, check the [Windows Autopilot FAQ](autopilot-faq.md).
| Audience | Support contact |
| Audience | Support contact | |------------|---------------------------------------|
|---------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| OEM or Channel Partner registering devices as a CSP (via MPC) | Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC. | | OEM or Channel Partner registering devices as a CSP (via MPC) | Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC. |
| OEM registering devices using OEM Direct API | Contact MSOEMOPS@microsoft.com. Response time depends on priority: <br>Low – 120 hours <br>Normal – 72 hours <br>High – 24 hours <br>Immediate – 4 hours | | OEM registering devices using OEM Direct API | Contact MSOEMOPS@microsoft.com. Response time depends on priority: <br>Low – 120 hours <br>Normal – 72 hours <br>High – 24 hours <br>Immediate – 4 hours |
| Partners with a Partner Technology Strategist (PTS) | If you have a PTS (whether you’re a CSP or not), you may first try working through your account’s specific Partner Technology Strategist (PTS). | | Enterprise customers | Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative. |
| Partners with an Ecosystem PM | If you have an Ecosystem PM (whether you’re a CSP or not), you may first try working through your account’s specific Ecosystem PM, especially for technical issues. To learn more about Ecosystem PMs and the services they offer, contact epsoinfo@microsoft.com. | | End-user | Contact your IT administrator. |
| Enterprise customers | Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative. | | Microsoft Partner Center (MPC) users | Use the [help resources](https://partner.microsoft.com/support) available in MPC. |
| End-user | Contact your IT administrator. | | Microsoft Store for Business (MSfB) users | Use the help resources available in MSfB. |
| Microsoft Partner Center (MPC) users | Use the [help resources](https://partner.microsoft.com/support) available in MPC. | | Intune users | From the Microsoft Azure portal, click [Help + support](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview). |
| Microsoft Store for Business (MSfB) users | Use the help resources available in MSfB. | | Microsoft 365 Business | Support is accessible directly through the Microsoft 365 Business portal when logged in: https://support.microsoft.com/en-us. |
| Intune users | From the Microsoft Azure portal, click [Help + support](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview). | | Queries relating to MDA testing | Contact MDAHelp@microsoft.com. |
| Microsoft 365 Business | Support is accessible directly through the Microsoft 365 Business portal when logged in: https://support.microsoft.com/en-us. |
| Queries relating to MDA testing | Contact MDAHelp@microsoft.com. |
| All other queries, or when unsure who to contact | Contact msoemops@microsoft.com. |