From 1401fa7938bd94b31128dc723bd7e0446c5ea82f Mon Sep 17 00:00:00 2001 From: Evan Miller Date: Fri, 10 Jan 2020 14:28:11 -0800 Subject: [PATCH] Add flash device locked by others to HoloLens FAQs @scooley @yannisle Adding how to recover a HoloLens if locked out of a device. --- devices/hololens/hololens-FAQ.md | 10 ++++++++++ 1 file changed, 10 insertions(+) diff --git a/devices/hololens/hololens-FAQ.md b/devices/hololens/hololens-FAQ.md index a183165e4a..e11c2611e8 100644 --- a/devices/hololens/hololens-FAQ.md +++ b/devices/hololens/hololens-FAQ.md @@ -45,6 +45,7 @@ This FAQ addresses the following questions and issues: - [My HoloLens isn't running well, is unresponsive, or won't start](#my-hololens-isnt-running-well-is-unresponsive-or-wont-start) - [How do I delete all spaces?](#how-do-i-delete-all-spaces) - [I cannot find or use the keyboard to type in the HoloLens 2 Emulator](#i-cannot-find-or-use-the-keyboard-to-type-in-the-hololens-2-emulator) +- [I can't log in to a HoloLens because it was previously set up for someone else](#I-cant-log-in-to-a-HoloLens-because-it-was-previously-set-up-for-someone-else) ## My holograms don't look right or are moving around @@ -204,6 +205,14 @@ If your device isn't performing properly, see [Restart, reset, or recover HoloLe [Back to list](#list) +## I can't log in to a HoloLens because it was previously set up for someone else + +If your device was previously set up for someone else, either a client or former employee and you don't have their password to unlock the device there are two solutions. +- If your device is MDM managed by Intune then you can remotely [Wipe](/IntuneDocs/intune/remote-actions/devices-wipe/) the device and it'll reflash itself. Make sure to leave **Retain enrollment state and user account** unchecked. +- If you have the device with you then you can put the device into **Flashing Mode** and use Advanced Recovery Companion to [recover](https://review.docs.microsoft.com/hololens/hololens-recovery?branch=master#hololens-2) the device. + +[Back to list](#list) + ## How do I delete all spaces? *Coming soon* @@ -215,3 +224,4 @@ If your device isn't performing properly, see [Restart, reset, or recover HoloLe *Coming soon* [Back to list](#list) +