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Gary Moore
2021-08-21 13:08:01 -07:00
parent 963086456e
commit 17262985e6
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windows/configuration/start-layout-troubleshoot.md
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@ -42,7 +42,7 @@ When troubleshooting basic Start issues (and for the most part, all other Window
- `get-AppXPackage -Name Microsoft.Windows.ShellExperienceHost`
- `get-AppXPackage -Name Microsoft.Windows.Cortana`
![Example of output from cmdlets](images/start-ts-1.png)
![Example of output from cmdlets.](images/start-ts-1.png)
Failure messages will appear if they aren't installed
@ -188,7 +188,7 @@ Events for both PDC and Background Tasks Infrastructure Service will be recorded
### Symptom: Application tiles like Alarm, Calculator, and Edge are missing from Start menu and the Settings app fails to open on Windows 10, version 1709 when a local user profile is deleted
![Screenshots that show download icons on app tiles and missing app tiles](images/start-ts-2.png)
![Screenshots that show download icons on app tiles and missing app tiles.](images/start-ts-2.png)
**Cause**: This issue is known. The first-time sign-in experience is not detected and does not trigger the install of some apps.
@ -236,11 +236,11 @@ Specifically, behaviors include
- If a new roaming user is created, the first sign-in appears normal, but on subsequent sign-ins, tiles are missing.
![Example of a working layout](images/start-ts-3.png)
![Example of a working layout.](images/start-ts-3.png)
*Working layout on first sign-in of a new roaming user profile*
![Example of a failing layout](images/start-ts-4.png)
![Example of a failing layout.](images/start-ts-4.png)
*Failing layout on subsequent sign-ins*
@ -256,15 +256,15 @@ Specifically, behaviors include
Before the upgrade:
![Example of Start screen with customizations applied](images/start-ts-5.jpg)
![Example of Start screen with customizations applied.](images/start-ts-5.jpg)
After the upgrade the user pinned tiles are missing:
![Example of Start screen with previously pinned tiles missing](images/start-ts-6.png)
![Example of Start screen with previously pinned tiles missing.](images/start-ts-6.png)
Additionally, users may see blank tiles if sign-in was attempted without network connectivity.
![Example of blank tiles](images/start-ts-7.png)
![Example of blank tiles.](images/start-ts-7.png)
**Resolution**: This issue was fixed in the [October 2017 update](https://support.microsoft.com/en-us/help/4041676).