From 17740ed14c1725eb6d42f924bd8f424f8fb476ce Mon Sep 17 00:00:00 2001 From: Stacyrch140 <102548089+Stacyrch140@users.noreply.github.com> Date: Fri, 28 Apr 2023 14:49:16 -0400 Subject: [PATCH] pencil edit Line 75: its couldn't > it couldn't --- .../operate/windows-autopatch-device-alerts.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/windows/deployment/windows-autopatch/operate/windows-autopatch-device-alerts.md b/windows/deployment/windows-autopatch/operate/windows-autopatch-device-alerts.md index e5be528e3b..789a3b23e3 100644 --- a/windows/deployment/windows-autopatch/operate/windows-autopatch-device-alerts.md +++ b/windows/deployment/windows-autopatch/operate/windows-autopatch-device-alerts.md @@ -72,7 +72,7 @@ Alert resolutions are provided through the Windows Update service and provide th | `Incompatible` | The system doesn't meet the minimum requirements to install the update. | The Windows Update service has reported the update is incompatible with this device for more details please review the `ScanResult.xml` file in the `C:\WINDOWS\PANTHER folder for "Block Type=Hard`.

If this is occurring on a Windows Autopatch managed device, [submit a support request](../operate/windows-autopatch-support-request.md).

| | `IncompatibleArchitecture` | This update is for a different CPU architecture. | The Windows Update service has reported the update architecture doesn't match the destination architecture, make sure the target operating system architecture matches the host operating system architecture.

This is **not** typical for Windows Update based environments.

If this is occurring on a Windows Autopatch managed device, [submit a support request](../operate/windows-autopatch-support-request.md).

| | `IncompatibleServicingChannel` | Device is in a servicing channel that is incompatible with a deployment to which the device belongs. | The Windows Update service has reported the servicing channel on the client isn't compatible with the targeted payload.

We recommend configuring the device's servicing channel to the [Semi-Annual Enterprise Channel](/windows-server/get-started/servicing-channels-comparison#semi-annual-channel).

| -| `InstallAccessDenied` | Installer doesn't have permission to access or replace a file. The installer might have tried to replace a file that an antivirus, anti-malware, or a backup program is currently scanning. | The Windows Update service has reported its couldn't access the necessary system locations, ensure no other service has a lock or handle on the windows update client folders and retry the installation.

This can often occur with third party security products. For more information, see [Virus scanning recommendations for Enterprise computers that are running Windows or Windows Server (KB822158)](https://support.microsoft.com/topic/virus-scanning-recommendations-for-enterprise-computers-that-are-running-windows-or-windows-server-kb822158-c067a732-f24a-9079-d240-3733e39b40bc).

| +| `InstallAccessDenied` | Installer doesn't have permission to access or replace a file. The installer might have tried to replace a file that an antivirus, anti-malware, or a backup program is currently scanning. | The Windows Update service has reported it couldn't access the necessary system locations, ensure no other service has a lock or handle on the windows update client folders and retry the installation.

This can often occur with third party security products. For more information, see [Virus scanning recommendations for Enterprise computers that are running Windows or Windows Server (KB822158)](https://support.microsoft.com/topic/virus-scanning-recommendations-for-enterprise-computers-that-are-running-windows-or-windows-server-kb822158-c067a732-f24a-9079-d240-3733e39b40bc).

| | `InstalledCancelled` | The installation was canceled. | The Windows Update service has reported the update was canceled by the user.

It's recommended to work with the end user to allow updates to execute as scheduled.

If the alert persists, [submit a support request](../operate/windows-autopatch-support-request.md).

| | `InstallFileLocked` | Installer couldn't access a file that is already in use. The installer might have tried to replace a file that an antivirus, anti-malware, or backup program is currently scanning. | The Windows Update service has reported it couldn't access the necessary system locations.

Check the files under the `%SystemDrive%\$Windows.~bt` directory and retry the installation.

This can often occur with third party security products. For more information, see [Virus scanning recommendations for Enterprise computers that are running Windows or Windows Server (KB822158)](https://support.microsoft.com/topic/virus-scanning-recommendations-for-enterprise-computers-that-are-running-windows-or-windows-server-kb822158-c067a732-f24a-9079-d240-3733e39b40bc).

If the alert persists, [submit a support request](../operate/windows-autopatch-support-request.md).

| | `InstallIssue` | There was an issue installing the update. | The Windows Update service has reported the update installation has failed.

If the alert persists, run "`dism /online /cleanup-image /restorehealth`" on the device with administrator privileges, then retry the update.

For more information, see [Repair a Windows Image](/windows-hardware/manufacture/desktop/repair-a-windows-image) if the command fails. A reinstall of Windows may be required.

If the alert persists, [submit a support request](../operate/windows-autopatch-support-request.md).

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