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add Intune and MDM troubleshooting content

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Joey Caparas 2016-07-12 20:52:28 +10:00
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windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md
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@ -341,15 +341,34 @@ Error Code Hex | Error Code Dec | Error Description | OMA-URI | Possible cause a
:---|:---|:---|:---|:---
0x87D1FDE8 | -2016281112 | Remediation failed | Onboarding <br> Offboarding | Possible cause: Onboarding or offboarding failed on a wrong blob: wrong signature or missing PreviousOrgIds fields <br> Troubleshooting steps: Check the event IDs in the [Ensure the endpoint is onboarded successfully](#ensure-the-endpoint-is-onboarded-successfully) section. Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/en-us/library/windows/hardware/mt632120%28v=vs.85%29.aspx).
| | | Onboarding <br> Offboarding <br> SampleSharing | Possible cause: Windows Defender ATP Policy registry key does not exist or the OMA DM client doesn't have permissions to write to it. <br> Troubleshooting steps: Ensure that the following registry key exists: ```HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```. If it doesn't exist, open an elevated command and add the key.
| | | SenseIsRunning <br> OnboardingState <br> OrgId | Possible cause: An attempt to remediate by read-only property. The root cause - onboarding has failed. <br> Troubleshooting steps: Check the troubleshooting steps in [Troubleshoot Windows Defender Advanced Threat Protection onboarding issues](#troubleshoot-windows-defender-advanced-threat-protection-onboarding-issues). Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/en-us/library/windows/hardware/mt632120%28v=vs.85%29.aspx).
| | | SenseIsRunning <br> OnboardingState <br> OrgId | Possible cause: An attempt to remediate by read-only property. Onboarding has failed. <br> Troubleshooting steps: Check the troubleshooting steps in [Troubleshoot Windows Defender Advanced Threat Protection onboarding issues](#troubleshoot-windows-defender-advanced-threat-protection-onboarding-issues). Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/en-us/library/windows/hardware/mt632120%28v=vs.85%29.aspx).
| | | All | Possible cause: Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU. Currently is supported platforms: Enterprise, education, and professional. <br> Server is not supported.
0x87D101A9 | -2016345687 |Syncml(425): The requested command failed because the sender does not have adequate access control permissions (ACL) on the recipient. | All | Possible cause: Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU. Currently is supported platforms: Enterprise, education, and professional.
**Known issues with non-compliance**
The following table provides information on issues with non-compliance and how you can address the issues.
Case | Symptoms | Possible cause and troubleshooting steps
:---|:---|:---
1 | Machine is compliant by SenseIsRunning OMA-URI. But is non-compliant by OrgId, Onboarding and OnboardingState OMA-URIs. | Possible cause: Check that user passed OOBE after Windows installation or upgrade. During OOBE onboarding couldn't be completed but SENSE is running already. <br> Troubleshooting steps: Wait for OOBE to complete.
2 | Machine is compliant by OrgId, Onboarding, and OnboardingState OMA-URIs, but is non-compliant by SenseIsRunning OMA-URI. | Possible cause: Sense service's startup type is set as "Delayed Start". Sometimes this causes the Microsoft Intune server to report the machine as non-compliant by SenseIsRunning when DM session occurs on system start. <br> Troubleshooting steps: The issue should automatically be fixed within 24 hours.
3 | Machine is non-compliant | Troubleshooting steps: Ensure that Onboarding and Offboarding policies are not deployed on the same machine at same time.
**Mobile Device Management (MDM) event logs**
View the MDM event logs to troubleshoot issues that might arise during onboarding:
Log name: Microsoft\Windows\DeviceManagement-EnterpriseDiagnostics-Provider
Channel name: Admin
ID | Severity | Event description | Description
:---|:---|:---|:---
1801 | Error | Windows Defender Advanced Threat Protection CSP: Failed to Get Node's Value. NodeId: (%1), TokenName: (%2), Result: (%3) | Windows Defender ATP has failed to get specific node's value. <br> TokenName: Contains node name that caused the error. <br> Result: Error details.
1802 | Information | Windows Defender Advanced Threat Protection CSP: Get Node's Value complete. NodeId: (%1), TokenName: (%2), Result: (%3) | Windows Defender ATP has completed to get specific node's value. <br> TokenName: Contains node name <br> Result: Error details or succeeded.
1819 | Error | Windows Defender Advanced Threat Protection CSP: Failed to Set Node's Value. NodeId: (%1), TokenName: (%2), Result: (%3). | Windows Defender ATP has completed to get specific node's value. <br> TokenName: Contains node name that caused the error <br> Result: Error details.
1820 | Information | Windows Defender Advanced Threat Protection CSP: Set Nod's Value complete. NodeId: (%1), TokenName: (%2), Result: (%3). | Windows Defender ATP has completed to get specific node's value. <br> TokenName: Contains node name <br> Result: Error details or succeeded.
If none of the event logs and troubleshooting steps work, download and run the Local script from the **Endpoint Management** section on the **Navigation pane** of the portal on the endpoint.
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