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devices/surface/support-solutions-surface.md
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@ -12,7 +12,7 @@ ms.pagetype: surfacehub
author: dansimp author: dansimp
ms.author: dansimp ms.author: dansimp
ms.topic: article ms.topic: article
ms.date: 09/08/2017 ms.date: 09/26/2019
ms.localizationpriority: medium ms.localizationpriority: medium
--- ---
@ -27,41 +27,52 @@ These are the top Microsoft Support solutions for common issues experienced when
- [Contact Microsoft Support](https://support.microsoft.com/en-us/supportforbusiness/productselection) - [Contact Microsoft Support](https://support.microsoft.com/en-us/supportforbusiness/productselection)
## Surface Power or battery Issues
- [How to Charge Surface(Surface PSU information)](https://support.microsoft.com/help/4023496)
- [Surface battery won’t charge or Surface won’t run on battery](https://support.microsoft.com/help/4023536)
- [Surface won’t turn on or wake from sleep](https://support.microsoft.com/help/4023537)
- [Maximize your Surface battery life](https://support.microsoft.com/help/4483194)
## Device cover or keyboard issues ## Device cover or keyboard issues
- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards) - [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards)
- [Troubleshoot problems with Surface Keyboard, Surface Ergonomic Keyboard, and Microsoft Modern Keyboard with Fingerprint ID](https://www.microsoft.com/surface/support/touch-mouse-and-search/surface-keyboard-troubleshooting)
- [Set up Microsoft Modern Keyboard with Fingerprint ID](https://www.microsoft.com/surface/support/touch-mouse-and-search/microsoft-modern-keyboard-fingerprintid-set-up)
- [Enabling Surface Laptop keyboard during MDT deployment](https://blogs.technet.microsoft.com/askcore/2017/08/18/enabling-surface-laptop-keyboard-during-mdt-deployment/)
## Surface Dock Issues
## Device won't wake from sleep or hibernation issues
- [Surface won’t turn on or wake from sleep](https://www.microsoft.com/surface/support/warranty-service-and-recovery/surface-wont-turn-on-or-wake-from-sleep?os=windows-10&=undefined) - [Troubleshoot Surface Dock and docking stations](https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations)
- [Surface Pro 4 or Surface Book doesn't hibernate in Windows 10](https://support.microsoft.com/help/3122682)
- [Surface Pro 3 doesn't hibernate after four hours in connected standby](https://support.microsoft.com/help/2998588/surface-pro-3-doesn-t-hibernate-after-four-hours-in-connected-standby)
- [Surface Pro 3 Hibernation Doesn’t Occur on Enterprise Install](https://blogs.technet.microsoft.com/askcore/2014/11/05/surface-pro-3-hibernation-doesnt-occur-on-enterprise-install/)
- [Troubleshoot connecting Surface to a second screen](https://support.microsoft.com/help/4023496)
## Other common issues - [Microsoft Surface Dock Updater](https://docs.microsoft.com/surface/surface-dock-updater)
- [Trouble installing Surface updates](https://www.microsoft.com/surface/support/performance-and-maintenance/troubleshoot-updates?os=windows-10&=undefined) ## Surface Drivers and Firmware
- [Troubleshooting common Surface Pro 3 issues post-deployment](http://blogs.technet.com/b/askcore/archive/2015/03/19/troubleshooting-common-surface-pro-3-issues-post-deployment.aspx)
- [Surface Pro 3 hibernation doesn't occur on enterprise install](https://blogs.technet.microsoft.com/askcore/2014/11/05/surface-pro-3-hibernation-doesnt-occur-on-enterprise-install/)
- [Reusing the same NIC for multiple PXE initiated deployments in System Center Configuration Manger OSD](https://blogs.technet.microsoft.com/system_center_configuration_manager_operating_system_deployment_support_blog/2015/08/27/reusing-the-same-nic-for-multiple-pxe-initiated-deployments-in-system-center-configuration-manger-osd)
- [Troubleshoot docking stations for Surface Pro and Surface 3](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-docking-station?os=windows-8.1-update-1&=undefined)
- [What to do if Surface is running slower](https://www.microsoft.com/surface/support/performance-and-maintenance/what-to-do-if-surface-is-running-slower?os=windows-10&=undefined)
- [Surface Update History](https://support.microsoft.com/help/4036283)
- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482)
- [Deploy the latest firmware and drivers for Surface devices](https://docs.microsoft.com/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices)
- [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates)
- [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906)
## Deployment Issues
- [DISK0 not found when you deploy Windows on Surface Pro Model 1796 or Surface Laptop](https://support.microsoft.com/help/4046108)
- [Surface Pro Model 1796 and Surface Laptop 1TB display two drives](https://support.microsoft.com/help/4046105)
- [System SKU reference](https://docs.microsoft.com/surface/surface-system-sku-reference)
## Reset device
- [Creating and using a USB recovery drive for Surface](https://support.microsoft.com/help/4023512)
- [FAQ: Protecting your data if you send your Surface in for Service](https://support.microsoft.com/help/4023508)
- [Microsoft Surface Data Eraser](https://docs.microsoft.com/surface/microsoft-surface-data-eraser)