From 2fbd55eb028644f182752b7b4e77ca1dd3942c68 Mon Sep 17 00:00:00 2001 From: Bruce Dawson Date: Mon, 29 Mar 2021 15:06:18 -0700 Subject: [PATCH] Clarify that Stop errors are _not_ app errors There is still confusion in BSOD analysis about whether a user-mode process can cause a stop error and it is important to clarify that they cannot. --- windows/client-management/troubleshoot-stop-errors.md | 2 ++ 1 file changed, 2 insertions(+) diff --git a/windows/client-management/troubleshoot-stop-errors.md b/windows/client-management/troubleshoot-stop-errors.md index 4d9ecb90f5..2557ff21a3 100644 --- a/windows/client-management/troubleshoot-stop-errors.md +++ b/windows/client-management/troubleshoot-stop-errors.md @@ -35,6 +35,8 @@ Our analysis of the root causes of crashes indicates the following: - 5 percent are caused by Microsoft code - 15 percent have unknown causes (because the memory is too corrupted to analyze) +Note that the root cause of Stop errors is never a user-mode process. While a user-mode process (such as Notepad or Slack) may trigger a Stop error, it is merely exposing the underlying bug which is always in a driver, hardware, or the OS. + ## General troubleshooting steps To troubleshoot Stop error messages, follow these general steps: