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windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md
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@ -15,8 +15,23 @@ ms.date: 09/10/2017
## Troubleshooting onboarding and error messages
**Applies to:**
- Windows 10 Enterprise
- Windows 10 Education
- Windows 10 Pro
- Windows 10 Pro Education
- Windows Defender Advanced Threat Protection (Windows Defender ATP)
[!include[Prerelease information](prerelease.md)]
You might need to troubleshoot the Windows Defender ATP onboarding process if you encounter issues.
This page provides detailed steps to troubleshoot onboarding issues that might occur when setting up your Windows Defender ATP service.
If you receive an error message, the Windows Defender ATP portal will provide detailed explanation on what the issue is and relevant links.
## No subscriptions found
If while accessing the Windows Defender ATP portal you get a “No subscriptions found” message, it means the Azure Active Directory for the user, used to login to the portal, does not have a Windows Defender ATP license.
Potential reasons:
@ -32,6 +47,8 @@ For both cases you should contact Microsoft support.
![Image of no subscriptions found](images/atp-no-subscriptions-found.png)
## Your subscription has expired
If while accessing the Windows Defender ATP portal you get a "Your subscription has expired" message, your online service subscription has expired. Windows Defender ATP subscription, like any other online service subscription, has an expiration date. You can choose to renew or extend the license at any point in time. However, should you decide to not renew the license, when accessing the portal after the expiration date a “Your subscription has expired“ message will be presented with an option to download the endpoint offboarding package.
> [!NOTE]
@ -39,8 +56,13 @@ If while accessing the Windows Defender ATP portal you get a "Your subscription
![Image of subscription expired](images/atp-subscription-expired.png)
## You are not authorized to access the portal
If you receive a "You are not authorized to access the portal", please be aware that Windows Defender ATP is a security monitoring, incident investigation & response product, and as such, access to it is restricted and controlled by the user.
**Assigning user access to the Windows Defender ATP portal** details are available at the [TechNet](https://technet.microsoft.com/en-us/itpro/windows/keep-secure/assign-portal-access-windows-defender-advanced-threat-protection) site.
![Image of not authorized to access portal](images/atp-not-authorized-to-access-portal.png)
## Related topics
- [Licensing](configure-endpoints-windows-defender-advanced-threat-protection.md)
- [Configure endpoint proxy and Internet connectivity settings](configure-proxy-internet-windows-defender-advanced-threat-protection.md)