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RE support for device reset

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Trudy Hakala
2016-10-12 13:56:16 -07:00
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devices/surface-hub/device-reset-surface-hub.md
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@ -43,6 +43,15 @@ Initiating a reset will return the device to the last cumulative Windows update,
![Image showing Reset device option in Settings app for Surface Hub.](images/sh-settings-reset-device.png)
**To reset a Surface Hub from Windows Recovery Environment**
On rare occasions, a Surface Hub may encounter an error while cleaning up user and app data at the end of a session. When this happens, the device will automatically reboot and try again. But if this operation fails repeatedly, the device will be automatically locked to protect user data. To unlock it, you must reset the device from [Windows Recovery Environment](https://technet.microsoft.com/library/cc765966.aspx) (Windows RE).
1. From the welcome screen, toggle the Surface Hub's power switch 3 times. Wait a few seconds between each toggle. See the [Surface Hub Site Readiness Guide](https://www.microsoft.com/surface/support/surface-hub/surface-hub-site-readiness-guide) for help with locating the power switch.
2. The device should automatically boot into Windows RE. Select **Advanced Repair**.
3. Select **Reset**.
4. If prompted, enter your device's BitLocker key.
> [!IMPORTANT]
> Performing a device reset may take up to 2 hours. Do not interrupt the reset process. Interrupting the process will render the device inoperable, requiring warranty service to return to normal functionality.

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devices/surface-hub/monitor-surface-hub.md
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@ -14,7 +14,7 @@ localizationpriority: medium
# Monitor your Microsoft Surface Hub
Monitoring for Microsoft Surface Hub devices is enabled through Microsoft Operations Management Suite (OMS). The [Operations Management Suite (OMS)](https://go.microsoft.com/fwlink/?LinkId=718138) is Microsoft's IT management solution that helps you manage and protect your entire IT infrastructure, including your Surface Hubs.
Monitoring for Microsoft Surface Hub devices is enabled through Microsoft Operations Management Suite (OMS). The [Operations Management Suite](https://go.microsoft.com/fwlink/?LinkId=718138) is Microsoft's IT management solution that helps you manage and protect your entire IT infrastructure, including your Surface Hubs.
Surface Hub is offered as a Log Analytics solution in OMS, allowing you to collect and view usage and reliability data across all your Surface Hubs. Use the Surface Hub solution to:
- Inventory your Surface Hubs.