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Merge remote-tracking branch 'refs/remotes/origin/sh-7573357'

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Trudy Hakala 2016-06-15 11:11:35 -07:00
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1
devices/surface-hub/TOC.md
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@ -27,6 +27,7 @@
#### [Monitor your Surface Hub](monitor-surface-hub.md) #### [Monitor your Surface Hub](monitor-surface-hub.md)
#### [Save your BitLocker key](save-bitlocker-key-surface-hub.md) #### [Save your BitLocker key](save-bitlocker-key-surface-hub.md)
#### [Connect other devices and display with Surface Hub](connect-and-display-with-surface-hub.md) #### [Connect other devices and display with Surface Hub](connect-and-display-with-surface-hub.md)
#### [Use fully qualified domain name with Surface Hub](use-fully-qualified-domain-name-surface-hub.md)
#### [Using a room control system](use-room-control-system-with-surface-hub.md) #### [Using a room control system](use-room-control-system-with-surface-hub.md)
#### [Windows updates](manage-windows-updates-for-surface-hub.md) #### [Windows updates](manage-windows-updates-for-surface-hub.md)
#### [Wireless network management](wireless-network-management-for-surface-hub.md) #### [Wireless network management](wireless-network-management-for-surface-hub.md)

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devices/surface-hub/online-deployment-surface-hub-device-accounts.md
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@ -57,7 +57,7 @@ If you have a pure, online (O365) deployment, then you can [use the provided Pow
```PowerShell ```PowerShell
Set-Mailbox $acctUpn -Type Regular Set-Mailbox $acctUpn -Type Regular
Set-CASMailbox $acctUpn -ActiveSyncMailboxPolicy $easPolicy Set-CASMailbox $acctUpn -ActiveSyncMailboxPolicy $easPolicy.Id
Set-Mailbox $acctUpn -Type Room Set-Mailbox $acctUpn -Type Room
Set-Mailbox $credNewAccount.UserName -RoomMailboxPassword $credNewAccount.Password -EnableRoomMailboxAccount $true Set-Mailbox $credNewAccount.UserName -RoomMailboxPassword $credNewAccount.Password -EnableRoomMailboxAccount $true
``` ```
@ -66,7 +66,7 @@ If you have a pure, online (O365) deployment, then you can [use the provided Pow
```PowerShell ```PowerShell
Set-CalendarProcessing -Identity $acctUpn -AutomateProcessing AutoAccept -AddOrganizerToSubject $false –AllowConflicts $false –DeleteComments $false -DeleteSubject $false -RemovePrivateProperty $false Set-CalendarProcessing -Identity $acctUpn -AutomateProcessing AutoAccept -AddOrganizerToSubject $false –AllowConflicts $false –DeleteComments $false -DeleteSubject $false -RemovePrivateProperty $false
Set-CalendarProcessing -Identity $acctUpn -AddAdditionalResponse $true -AdditionalResponse "This is a <tla rid="surface_hub"/> room!" Set-CalendarProcessing -Identity $acctUpn -AddAdditionalResponse $true -AdditionalResponse "This is a Surface Hub room!"
``` ```
5. Connect to Azure AD. 5. Connect to Azure AD.

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devices/surface-hub/troubleshoot-surface-hub.md
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@ -445,7 +445,7 @@ Possible fixes for issues with Surface Hub first-run program.
## Exchange ActiveSync errors ## Exchange ActiveSync errors
This section liss status codes, mapping, user messages, and actions an admin can take to solve Exchange ActiveSync errors. This section lists status codes, mapping, user messages, and actions an admin can take to solve Exchange ActiveSync errors.
<table> <table>
<colgroup> <colgroup>
@ -453,12 +453,10 @@ This section liss status codes, mapping, user messages, and actions an admin can
<col width="20%" /> <col width="20%" />
<col width="20%" /> <col width="20%" />
<col width="20%" /> <col width="20%" />
<col width="20%" />
</colgroup> </colgroup>
<thead> <thead>
<tr class="header"> <tr class="header">
<th align="left">Status Code</th> <th align="left">Status Code</th>
<th align="left">Count of EventResult</th>
<th align="left">Mapping</th> <th align="left">Mapping</th>
<th align="left">User-Friendly Message</th> <th align="left">User-Friendly Message</th>
<th align="left">Action admin should take</th> <th align="left">Action admin should take</th>
@ -467,21 +465,18 @@ This section liss status codes, mapping, user messages, and actions an admin can
<tbody> <tbody>
<tr class="odd"> <tr class="odd">
<td align="left"><p>-2063532030</p></td> <td align="left"><p>-2063532030</p></td>
<td align="left"><p>3849</p></td>
<td align="left"><p>E_HTTP_DENIED</p></td> <td align="left"><p>E_HTTP_DENIED</p></td>
<td align="left"><p>The password must be updated.</p></td> <td align="left"><p>The password must be updated.</p></td>
<td align="left"><p>Update the password.</p></td> <td align="left"><p>Update the password.</p></td>
</tr> </tr>
<tr class="even"> <tr class="even">
<td align="left"><p>-2147012867</p></td> <td align="left"><p>-2147012867</p></td>
<td align="left"><p>1234</p></td>
<td align="left"><p>WININET_E_CANNOT_CONNECT</p></td> <td align="left"><p>WININET_E_CANNOT_CONNECT</p></td>
<td align="left"><p>Can’t connect to the server right now. Wait a while and try again, or check the account settings.</p></td> <td align="left"><p>Can’t connect to the server right now. Wait a while and try again, or check the account settings.</p></td>
<td align="left"><p>Verify that the server name is correct and reachable. Verify that the device is connected to the network.</p></td> <td align="left"><p>Verify that the server name is correct and reachable. Verify that the device is connected to the network.</p></td>
</tr> </tr>
<tr class="odd"> <tr class="odd">
<td align="left"><p>-2046817239</p></td> <td align="left"><p>-2046817239</p></td>
<td align="left"><p>316</p></td>
<td align="left"><p>E_NEXUS_STATUS_DEVICE_NOTPROVISIONED (policies don’t match)</p></td> <td align="left"><p>E_NEXUS_STATUS_DEVICE_NOTPROVISIONED (policies don’t match)</p></td>
<td align="left"><p>The account is configured with policies not compatible with Surface Hub</p> <td align="left"><p>The account is configured with policies not compatible with Surface Hub</p>
.</td> .</td>
@ -490,105 +485,90 @@ This section liss status codes, mapping, user messages, and actions an admin can
</tr> </tr>
<tr class="even"> <tr class="even">
<td align="left"><p>-2046817204</p></td> <td align="left"><p>-2046817204</p></td>
<td align="left"><p>145</p></td>
<td align="left"><p>E_NEXUS_STATUS_MAXIMUMDEVICESREACHED</p></td> <td align="left"><p>E_NEXUS_STATUS_MAXIMUMDEVICESREACHED</p></td>
<td align="left"><p>The account has too many device partnerships.</p></td> <td align="left"><p>The account has too many device partnerships.</p></td>
<td align="left"><p>Delete one or more partnerships on the server.</p></td> <td align="left"><p>Delete one or more partnerships on the server.</p></td>
</tr> </tr>
<tr class="odd"> <tr class="odd">
<td align="left"><p>-2046817270</p></td> <td align="left"><p>-2046817270</p></td>
<td align="left"><p>93</p></td>
<td align="left"><p>E_NEXUS_STATUS_SERVERERROR_RETRYLATER</p></td> <td align="left"><p>E_NEXUS_STATUS_SERVERERROR_RETRYLATER</p></td>
<td align="left"><p>Can’t connect to the server right now.</p></td> <td align="left"><p>Can’t connect to the server right now.</p></td>
<td align="left"><p>Wait until the server comes back online. If the issue persists, re-provision the account.</p></td> <td align="left"><p>Wait until the server comes back online. If the issue persists, re-provision the account.</p></td>
</tr> </tr>
<tr class="even"> <tr class="even">
<td align="left"><p>-2063269885</p></td> <td align="left"><p>-2063269885</p></td>
<td align="left">28</td>
<td align="left"><p>E_CREDENTIALS_EXPIRED (Credentials have expired and need to be updated)</p></td> <td align="left"><p>E_CREDENTIALS_EXPIRED (Credentials have expired and need to be updated)</p></td>
<td align="left"><p>The password must be updated.</p></td> <td align="left"><p>The password must be updated.</p></td>
<td align="left"><p>Update the password.</p></td> <td align="left"><p>Update the password.</p></td>
</tr> </tr>
<tr class="odd"> <tr class="odd">
<td align="left"><p>-2063269875</p></td> <td align="left"><p>-2063269875</p></td>
<td align="left">14</td>
<td align="left"><p>E_AIRSYNC_RESET_RETRY</p></td> <td align="left"><p>E_AIRSYNC_RESET_RETRY</p></td>
<td align="left"><p>Can’t connect to the server right now. Wait a while or check the account’s settings.</p></td> <td align="left"><p>Can’t connect to the server right now. Wait a while or check the account’s settings.</p></td>
<td align="left"><p>This is normally a transient error but if the issue persists check the number of devices associated with the account and delete some of them if the number is large.</p></td> <td align="left"><p>This is normally a transient error but if the issue persists check the number of devices associated with the account and delete some of them if the number is large.</p></td>
</tr> </tr>
<tr class="even"> <tr class="even">
<td align="left"><p>-2046817258</p></td> <td align="left"><p>-2046817258</p></td>
<td align="left">14</td>
<td align="left"><p>E_NEXUS_STATUS_USER_HASNOMAILBOX</p></td> <td align="left"><p>E_NEXUS_STATUS_USER_HASNOMAILBOX</p></td>
<td align="left"><p>The mailbox was migrated to a different server.</p></td> <td align="left"><p>The mailbox was migrated to a different server.</p></td>
<td align="left"><p>You should never see this error. If the issue persists, re-provision the account.</p></td> <td align="left"><p>You should never see this error. If the issue persists, re-provision the account.</p></td>
</tr> </tr>
<tr class="odd"> <tr class="odd">
<td align="left"><p>-2063532028</p></td> <td align="left"><p>-2063532028</p></td>
<td align="left">12</td>
<td align="left"><p>E_HTTP_FORBIDDEN</p></td> <td align="left"><p>E_HTTP_FORBIDDEN</p></td>
<td align="left"><p>Can’t connect to the server right now. Wait a while and try again, or check the account’s settings.</p></td> <td align="left"><p>Can’t connect to the server right now. Wait a while and try again, or check the account’s settings.</p></td>
<td align="left"><p>Verify the server name to make sure it is correct. If the account is using cert based authentication make sure the certificate is still valid and update it if not.</p></td> <td align="left"><p>Verify the server name to make sure it is correct. If the account is using cert based authentication make sure the certificate is still valid and update it if not.</p></td>
</tr> </tr>
<tr class="even"> <tr class="even">
<td align="left"><p>-2063400920</p></td> <td align="left"><p>-2063400920</p></td>
<td align="left">12</td>
<td align="left"><p>E_ACTIVESYNC_PASSWORD_OR_GETCERT</p></td> <td align="left"><p>E_ACTIVESYNC_PASSWORD_OR_GETCERT</p></td>
<td align="left"><p>The account’s password or client certificate are missing or invalid.</p></td> <td align="left"><p>The account’s password or client certificate are missing or invalid.</p></td>
<td align="left"><p>Update the password and/or deploy the client certificate.</p></td> <td align="left"><p>Update the password and/or deploy the client certificate.</p></td>
</tr> </tr>
<tr class="odd"> <tr class="odd">
<td align="left"><p>-2046817238</p></td> <td align="left"><p>-2046817238</p></td>
<td align="left">12</td>
<td align="left"><p>E_NEXUS_STATUS_DEVICE_POLICYREFRESH</p></td> <td align="left"><p>E_NEXUS_STATUS_DEVICE_POLICYREFRESH</p></td>
<td align="left"><p>The account is configured with policies not compatible with Surface Hub.</p></td> <td align="left"><p>The account is configured with policies not compatible with Surface Hub.</p></td>
<td align="left"><p>Disable the PasswordEnabled policy for this account.</p></td> <td align="left"><p>Disable the PasswordEnabled policy for this account.</p></td>
</tr> </tr>
<tr class="even"> <tr class="even">
<td align="left"><p>-2063269886</p></td> <td align="left"><p>-2063269886</p></td>
<td align="left">7</td>
<td align="left"><p>E_CREDENTIALS_UNAVAILABLE</p></td> <td align="left"><p>E_CREDENTIALS_UNAVAILABLE</p></td>
<td align="left"><p>The password must be updated.</p></td> <td align="left"><p>The password must be updated.</p></td>
<td align="left"><p>Update the password.</p></td> <td align="left"><p>Update the password.</p></td>
</tr> </tr>
<tr class="odd"> <tr class="odd">
<td align="left"><p>-2147012894</p></td> <td align="left"><p>-2147012894</p></td>
<td align="left">6</td>
<td align="left"><p>WININET_E_TIMEOUT</p></td> <td align="left"><p>WININET_E_TIMEOUT</p></td>
<td align="left"><p>The network doesn’t support the minimum idle timeout required to receive server notification, or the server is offline.</p></td> <td align="left"><p>The network doesn’t support the minimum idle timeout required to receive server notification, or the server is offline.</p></td>
<td align="left"><p>Verify that the server is running. Verify the NAT settings.</p></td> <td align="left"><p>Verify that the server is running. Verify the NAT settings.</p></td>
</tr> </tr>
<tr class="even"> <tr class="even">
<td align="left"><p>-2063589372</p></td> <td align="left"><p>-2063589372</p></td>
<td align="left">6</td>
<td align="left"><p>E_FAIL_ABORT</p></td> <td align="left"><p>E_FAIL_ABORT</p></td>
<td align="left"><p>This error is used to interrupt the hanging sync, and will not be exposed to users. It will be shown in the telemetry if you force an interactive sync, delete the account, or update its settings.</p></td> <td align="left"><p>This error is used to interrupt the hanging sync, and will not be exposed to users. It will be shown in the telemetry if you force an interactive sync, delete the account, or update its settings.</p></td>
<td align="left"><p>Nothing.</p></td> <td align="left"><p>Nothing.</p></td>
</tr> </tr>
<tr class="odd"> <tr class="odd">
<td align="left"><p>-2063532009</p></td> <td align="left"><p>-2063532009</p></td>
<td align="left">5</td>
<td align="left"><p>E_HTTP_SERVICE_UNAVAIL</p></td> <td align="left"><p>E_HTTP_SERVICE_UNAVAIL</p></td>
<td align="left"><p>Can’t connect to the server right now. Wait a while or check the account’s settings.</p></td> <td align="left"><p>Can’t connect to the server right now. Wait a while or check the account’s settings.</p></td>
<td align="left"><p>Verify the server name to make sure it is correct. Wait until the server comes back online. If the issue persists, re-provision the account.</p></td> <td align="left"><p>Verify the server name to make sure it is correct. Wait until the server comes back online. If the issue persists, re-provision the account.</p></td>
</tr> </tr>
<tr class="even"> <tr class="even">
<td align="left"><p>-2046817267</p></td> <td align="left"><p>-2046817267</p></td>
<td align="left">4</td>
<td align="left"><p>E_NEXUS_STATUS_MAILBOX_SERVEROFFLINE</p></td> <td align="left"><p>E_NEXUS_STATUS_MAILBOX_SERVEROFFLINE</p></td>
<td align="left"><p>Can’t connect to the server right now. Wait a while or check the account’s settings.</p></td> <td align="left"><p>Can’t connect to the server right now. Wait a while or check the account’s settings.</p></td>
<td align="left"><p>Verify the server name to make sure it is correct. Wait until the server comes back online. If the issue persists, re-provision the account.</p></td> <td align="left"><p>Verify the server name to make sure it is correct. Wait until the server comes back online. If the issue persists, re-provision the account.</p></td>
</tr> </tr>
<tr class="odd"> <tr class="odd">
<td align="left"><p>-2063400921</p></td> <td align="left"><p>-2063400921</p></td>
<td align="left">3</td>
<td align="left"><p>E_ACTIVESYNC_GETCERT</p></td> <td align="left"><p>E_ACTIVESYNC_GETCERT</p></td>
<td align="left"><p>The Exchange server requires a certificate.</p></td> <td align="left"><p>The Exchange server requires a certificate.</p></td>
<td align="left"><p>Import the appropriate EAS certificate on the Surface Hub.</p></td> <td align="left"><p>Import the appropriate EAS certificate on the Surface Hub.</p></td>
</tr> </tr>
<tr class="even"> <tr class="even">
<td align="left"><p>-2046817237</p></td> <td align="left"><p>-2046817237</p></td>
<td align="left">2</td>
<td align="left"><p>E_NEXUS_STATUS_INVALID_POLICYKEY</p></td> <td align="left"><p>E_NEXUS_STATUS_INVALID_POLICYKEY</p></td>
<td align="left"><p>The account is configured with policies not compatible with Surface Hub.</p></td> <td align="left"><p>The account is configured with policies not compatible with Surface Hub.</p></td>
<td align="left"><p>Disable the PasswordEnabled policy for this account.</p> <td align="left"><p>Disable the PasswordEnabled policy for this account.</p>
@ -596,14 +576,12 @@ This section liss status codes, mapping, user messages, and actions an admin can
</tr> </tr>
<tr class="odd"> <tr class="odd">
<td align="left"><p>-2063532027</p></td> <td align="left"><p>-2063532027</p></td>
<td align="left">1</td>
<td align="left"><p>E_HTTP_NOT_FOUND</p></td> <td align="left"><p>E_HTTP_NOT_FOUND</p></td>
<td align="left"><p>The server name is invalid.</p></td> <td align="left"><p>The server name is invalid.</p></td>
<td align="left"><p>Verify the server name to make sure it is correct. If the issue persists, re-provision the account.</p></td> <td align="left"><p>Verify the server name to make sure it is correct. If the issue persists, re-provision the account.</p></td>
</tr> </tr>
<tr class="even"> <tr class="even">
<td align="left"><p>-2063532012</p></td> <td align="left"><p>-2063532012</p></td>
<td align="left">1</td>
<td align="left"><p>E_HTTP_SERVER_ERROR</p></td> <td align="left"><p>E_HTTP_SERVER_ERROR</p></td>
<td align="left"><p>Can’t connect to the server.</p></td> <td align="left"><p>Can’t connect to the server.</p></td>
<td align="left"><p>Verify the server name to make sure it is correct. Trigger a sync and, if the issue persists, re-provision the account.</p></td> <td align="left"><p>Verify the server name to make sure it is correct. Trigger a sync and, if the issue persists, re-provision the account.</p></td>
@ -611,34 +589,29 @@ This section liss status codes, mapping, user messages, and actions an admin can
<tr class="odd"> <tr class="odd">
<td align="left"><p>0x80072ee7</p></td> <td align="left"><p>0x80072ee7</p></td>
<td align="left"></td> <td align="left"></td>
<td align="left"></td>
<td align="left"><p>The server name or address could not be resolved.</p></td> <td align="left"><p>The server name or address could not be resolved.</p></td>
<td align="left"><p>Make sure the server name is entered correctly.</p></td> <td align="left"><p>Make sure the server name is entered correctly.</p></td>
</tr> </tr>
<tr class="even"> <tr class="even">
<td align="left"><p>0x8007052f</p></td> <td align="left"><p>0x8007052f</p></td>
<td align="left"></td> <td align="left"></td>
<td align="left"></td>
<td align="left"><p>While auto-discovering the Exchange server, a policy is applied that prevents the logged-in user from logging in to the server.</p></td> <td align="left"><p>While auto-discovering the Exchange server, a policy is applied that prevents the logged-in user from logging in to the server.</p></td>
<td align="left"><p>This is a timing issue. Re-verify the account's credentials. Try to re-provision when they're correct.</p></td> <td align="left"><p>This is a timing issue. Re-verify the account's credentials. Try to re-provision when they're correct.</p></td>
</tr> </tr>
<tr class="odd"> <tr class="odd">
<td align="left"><p>0x800c0019</p></td> <td align="left"><p>0x800c0019</p></td>
<td align="left"></td> <td align="left"></td>
<td align="left"></td>
<td align="left"><p>Security certificate required to access this resource is invalid.</p></td> <td align="left"><p>Security certificate required to access this resource is invalid.</p></td>
<td align="left"><p>Install the correct ActiveSync certificate needed for the provided device account.</p></td> <td align="left"><p>Install the correct ActiveSync certificate needed for the provided device account.</p></td>
</tr> </tr>
<tr class="even"> <tr class="even">
<td align="left"><p>0x80072f0d</p></td> <td align="left"><p>0x80072f0d</p></td>
<td align="left"></td> <td align="left"></td>
<td align="left"></td>
<td align="left"><p>The certificate authority is invalid or is incorrect. Could not auto-discover the Exchange server because a certificate is missing.</p></td> <td align="left"><p>The certificate authority is invalid or is incorrect. Could not auto-discover the Exchange server because a certificate is missing.</p></td>
<td align="left"><p>Install the correct ActiveSync certificate needed for the provided device account.</p></td> <td align="left"><p>Install the correct ActiveSync certificate needed for the provided device account.</p></td>
</tr> </tr>
<tr class="odd"> <tr class="odd">
<td align="left"><p>0x80004005</p></td> <td align="left"><p>0x80004005</p></td>
<td align="left"></td>
<td align="left"><p>E_FAIL</p></td> <td align="left"><p>E_FAIL</p></td>
<td align="left"><p>The domain provided couldn't be found. The Exchange server could not be auto-discovered and was not provided in the settings.</p></td> <td align="left"><p>The domain provided couldn't be found. The Exchange server could not be auto-discovered and was not provided in the settings.</p></td>
<td align="left"><p>Make sure that the domain entered is the FQDN, and that there is an Exchange server entered in the Exchange server text box.</p></td> <td align="left"><p>Make sure that the domain entered is the FQDN, and that there is an Exchange server entered in the Exchange server text box.</p></td>
@ -646,7 +619,6 @@ This section liss status codes, mapping, user messages, and actions an admin can
<tr class="even"> <tr class="even">
<td align="left"><p>0x80072efd</p></td> <td align="left"><p>0x80072efd</p></td>
<td align="left"></td> <td align="left"></td>
<td align="left"></td>
<td align="left"><p>Fail to connect to Exchange server as a result of a networking issue. It's possible the server was misspelled or it just couldn't be found.</p></td> <td align="left"><p>Fail to connect to Exchange server as a result of a networking issue. It's possible the server was misspelled or it just couldn't be found.</p></td>
<td align="left"><p>Make sure that the Exchange server ID is entered correctly, and that the device is connected to the right network.</p></td> <td align="left"><p>Make sure that the Exchange server ID is entered correctly, and that the device is connected to the right network.</p></td>
</tr> </tr>

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@ -0,0 +1,26 @@
---
title: Use fully qualified doman name with Surface Hub
description: Troubleshoot common problems, including setup issues, Exchange ActiveSync errors.
ms.assetid: CF58F74D-8077-48C3-981E-FCFDCA34B34A
keywords: ["Troubleshoot common problems", "setup issues", "Exchange ActiveSync errors"]
author: TrudyHa
---
# When to use a fully qualified domain name with Surface Hub
A fully qualified domain name (FQDN) is a domain name that explicitly states the location in the Domain Name System (DNS) hierarchy. All levels of a domain are specified. In the case of Skype for Business on the Surface Hub, there are a few scenarios where you need to use a FQDN.
- **Multiple DNS suffixes** - When your Skype for Business infrastructure has disjointed namespaces such that one or more servers have a DNS suffix that doesn't match the suffix of the sign-in address (SIP) for Skype for Business.
- **Skype for Business and Exchange suffixes are different** - When the suffix of the sign-in address for Skype for Business differs from the suffix of the Exchange address used for the device account.
- **Working with certificates** - Large organizations with on-premise Skype for Business servers commonly use certificates with their own root certificate authority (CA). It is common for the CA domain to be different than the domain of the Skype for Business server which causes the certificate to not be trusted, and sign-in fails. The Skype app needs to know the FQDN of the certificate in order to set up a trust relationship. Enterprises typically use Group Policy to push this out to Skype desktop, but Group Policy is not supported on Surface Hub.
## Add FQDN to Surface Hub
You use the Settings app on Surface Hub to add FQDN information. You can add multiple entries, if needed.
**To add Skype for Business Server FQDN**</br>
1. On Surface Hub open the **Settings** app.
2. Navigate to **System**, **Microsoft Surface Hub**.
3. Under **Skype for Business**, click **Add FQDN**.
4. Type the FQDN for the Skype for Business certificate. You can type multiple FQDNs separated by a comma. For example: lync.com, outlook.com, lync.glbdns.microsoft.com.
![Add Skype for Business FQDN to Settings](images/system-settings-add-fqdn.png)