From 26a73cfe3bba34a5adf6ff87d2f92a952a001d12 Mon Sep 17 00:00:00 2001 From: jcaparas Date: Fri, 6 May 2016 18:24:34 +1000 Subject: [PATCH] Update other-troubleshooting.md --- windows/keep-secure/other-troubleshooting.md | 67 -------------------- 1 file changed, 67 deletions(-) diff --git a/windows/keep-secure/other-troubleshooting.md b/windows/keep-secure/other-troubleshooting.md index 94361fd814..c8279f2c7a 100644 --- a/windows/keep-secure/other-troubleshooting.md +++ b/windows/keep-secure/other-troubleshooting.md @@ -28,73 +28,6 @@ There are two ways to check the startup type for the service: from the command l **Check the startup type from the command line:** -1. Open an elevated command-line prompt on the endpoint: - - a. Click **Start** and type **cmd**. - - b. Right-click **Command prompt** and select **Run as administrator**. - -2. Enter the following command and press **Enter**. - - ``` - sc qc diagtrack - ``` - -3. If the service is enabled, it will be set to automatically start. The result should look like the following: - - ![Result of the sc query command for diagtrack](images/windefatp-sc-qc-diagtrack.png) - -4. If the **START_TYPE** is not set to **AUTO_START**, then you'll need to enter the following command and press **Enter**: - - ``` - sc config diagtrack start=auto - ``` -5. A success message is displayed. Verify the change by entering the following command and press **Enter**: - - ``` - sc qc diagtrack - ``` - -**Check the startup type in the services console:** - -1. Open the services console: - - a. Click **Start** and type **services**. Press **Enter** to open the console. - -2. Scroll through the list of services until you find **Connected User Experiences and Telemetry**. - -3. Check the **Startup type** column - the service should be set as **Automatic**. - -ASK ALON HOW SET TO AUTOMATIC IF IT'S NOT SET FROM THE CONSOLE. - -**Check that the service is running from the command line** - -1. Open an elevated command-line prompt on the endpoint: - - a. Click **Start** and type **cmd**. - - b. Right-click **Command prompt** and select **Run as administrator**. - -2. Enter the following command and press **Enter**. - - ``` - sc query diagtrack - ``` -3. If the service is running, the result should look like the following: - - ![Result of the sc query command for sc query diagtrack](images/windefatp-sc-query-diagtrack.png) - -4. If the service STATE is not set to RUNNING, then you'll need to enter the following command and press **Enter**: - - ``` - sc start diagtrack - ``` - -5. A success message is displayed. Verify the change by entering the following command and press **Enter**: - - ``` - sc query diagtrack - ``` ## Ensure that the Windows Defender ATP endpoint has internet connection