diff --git a/windows/keep-secure/other-troubleshooting.md b/windows/keep-secure/other-troubleshooting.md index 66eae361c4..709af442ea 100644 --- a/windows/keep-secure/other-troubleshooting.md +++ b/windows/keep-secure/other-troubleshooting.md @@ -22,25 +22,6 @@ You might need to troubleshoot the onboarding process if you encounter issues. If you have completed the endpoint onboarding process and don't see endpoints in the [Machines view](investigate-machines-windows-defender-advanced-threat-protection.md) after 20 minutes, it might indicate an endpoint onboarding or a connectivity problem. -### Ensure that the endpoint is onboarded successfully -If the endpoints aren't reporting correctly, you might need to check that the Windows Defender Advanced Threat Protection service was successfully onboarded on the endpoint. - -**Check the onboarding state in Registry:** - -1. Click **Start**. - -2. Type **Run**. - -3. From the **Run** dialog box, type **regedit** and press **Enter**. - -4. In the **Registry Editor** navigate to the Status key under **HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Advanced Threat Protection**. - -5. Check that the **OnboardingState** value is set to **1**. - - ![Image of OnboardingState status in Registry Editor](images/onboardingstate.png) - - If the **OnboardingState** value is not set to **1**, follow the instructions on **Identifying and addressing onboarding issues**. - ### Ensure that the Windows Defender ATP endpoint has internet connection