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update
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Greg Lindsay
@ -28,6 +28,7 @@ The following topics and procedures are provided in this guide:
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- [Result codes](#result-codes): Information about result codes.
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- [Extend codes](#extend-codes): Information about extend codes.
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- [Log files](#log-files): A list and description of log files useful for troubleshooting.
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- [Analyzing log files](#analyzing-log-files): General procedures for log file analysis with an example.
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- [Common error codes](#common-error-codes): Causes and mitigation procedures associated with some common error codes.
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- [0xC1900101](#0xC1900101): Information about the 0xC1900101 result code.
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- [0x800xxxxx](#0x800xxxxx): Information about result codes that start with 0x800.
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@ -59,7 +60,13 @@ WIM = Windows image (Microsoft)
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The following steps can resolve many common Windows upgrade problems.
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1. [Repair system files](#repair-system-files).
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1. Attept to repair system files by typing the following commands at an elevated command prompt. It may take several minutes for the command operations to be completed.
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```
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DISM.exe /Online /Cleanup-image /Restorehealth
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sfc /scannow
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```
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2. Update Windows so that all available recommended updates are installed.
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3. Uninstall non-Microsoft antivirus software.
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<BR> - Use Windows Defender for protection during the upgrade.
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@ -69,27 +76,6 @@ The following steps can resolve many common Windows upgrade problems.
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6. Update firmware and drivers.
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7. Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.
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### Repair system files
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Use the following commands to repair system files.
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<BR>It may take several minutes for the command operations to be completed.
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To repair damaged system files:
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1. Open an elevated command prompt.
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2. Type the following command, and then press ENTER.
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```
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DISM.exe /Online /Cleanup-image /Restorehealth
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```
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3. Type the following command, and then press ENTER.
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```
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sfc /scannow
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```
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For more information, see [Fix Windows Update errors by using the DISM or System Update Readiness tool](https://support.microsoft.com/en-us/kb/947821).
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## Upgrade error codes
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If the upgrade process is not successful, Windows Setup will return two codes:
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@ -226,24 +212,23 @@ Event logs: Generic rollbacks (0xC1900101) or unexpected reboots.
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</TABLE>
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### Analyze log files
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### Analyzing log files
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To analyze Windows Setup log files:
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<OL>
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<LI>Determine the Windows Setup error code.
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<LI>Based on the extend code portion of the error code, determine the type and location of a log files to investigate.
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<UL><LI>Review the [Extend codes](#extend-codes) and [Log files](#log-files) sections in this topic for more information.</UL>
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<LI>Based on the [extend code](#extend-codes) portion of the error code, determine the type and location of a [log files](#log-files) to investigate.
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<LI>Open the log file in a text editor, such as notepad.
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<LI>Using the result code portion of the Windows Setup error code, search for the result code in the file and fine the last occurrence of the code.
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<LI>Using the result code portion of the Windows Setup error code, search for the result code in the file and find the last occurrence of the code.
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<LI>To find the last occurrence of the result code:
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<OL type="a">
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<LI>Scroll to the bottom of the file and click after the last character
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<LI>Click Edit
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<LI>Click Find
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<LI>Type the result code
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<LI>Select Up under Direction
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<LI>Click Find Next
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<LI>Scroll to the bottom of the file and click after the last character.
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<LI>Click **Edit**.
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<LI>Click **Find**.
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<LI>Type the result code.
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<LI>Under **Direction** select **Up**.
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<LI>Click **Find Next**.
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</OL>
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<LI> When you have located the last occurrence of the result code, scroll up a few lines from this location in the file and review the processes that failed just prior to generating the result code.
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<LI> Search for the following important text strings:
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@ -257,7 +242,7 @@ To analyze Windows Setup log files:
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For example, assume that searching for the result code "8007042B" reveals the following content from the setuperr.log file:
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```
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<PRE>
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2016-09-08 09:20:05, Error SP Error READ, 0x00000002 while gathering/applying object: apply-success, Action,CMXEPlugin,C:\$WINDOWS.~BT\Sources\ReplacementManifests,Microsoft-Windows-DirectoryServices-ADAM-Client\adammigrate.dll,{43CCF250-2A74-48c6-9620-FC312EC475D6},Apartment. Will return 2[gle=0x000000cb]
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2016-09-08 09:23:33, Error MIG COnlineWinNTPlatform::AddPathToSearchIndexer - Failed to create CSearchManager instance, error: 0x80070422[gle=0x000003f0]
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2016-09-08 09:23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0
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@ -270,15 +255,19 @@ For example, assume that searching for the result code "8007042B" reveals the fo
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2016-09-08 09:23:52, Error SP Operation execution failed: 13. hr = 0x8007042B[gle=0x000000b7]
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2016-09-08 09:23:52, Error SP Operation execution failed.[gle=0x000000b7]
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2016-09-08 09:23:52, Error SP CSetupPlatformPrivate::Execute: Failed to deserialize/execute pre-OOBEBoot operations. Error: 0x8007042B[gle=0x000000b7]
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```
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</PRE>
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In this example, the third line indicates there was an error 0x00000497 with the folder **C:\Users\user1\Cookies**:
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In this example, the third line indicates there was an error **0x00000497** with the folder **C:\Users\user1\Cookies**:
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<P>Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0
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<PRE>
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2016-09-08 09:23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0
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</PRE>
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The error 0x00000497 is a [Win32 error code](https://msdn.microsoft.com/en-us/library/cc231199.aspx) corresponding to: ERROR_UNABLE_TO_REMOVE_REPLACED, Unable to remove the file to be replaced. Therefore, it appears that Windows Setup failed because it was not able to migrate the "C:\Users\user1\Cookies" folder. Searching the setupact.log file for additional details, the following text is found:
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</B>The error 0x00000497 is a [Win32 error code](https://msdn.microsoft.com/en-us/library/cc231199.aspx) corresponding to:
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<UL><LI>ERROR_UNABLE_TO_REMOVE_REPLACED: Unable to remove the file to be replaced.</UL>
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Therefore, Windows Setup failed because it was not able to migrate the **C:\Users\user1\Cookies** folder. Searching the setupact.log file for additional details, the following text is found:
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```
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<PRE>
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2016-09-08 09:23:50, Warning RECAPPLY: Error while moving \\?\C:\Windows.old\Users\user1\Cookies to \\?\C:\Users\user1\Cookies. Error: 0x000000B7
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2016-09-08 09:23:50, Info MIG Cannot apply recursively object: C:\Users\user1\Cookies: Win32Exception: Cannot create a file when that file already exists. [0x000000B7] void __cdecl Mig::CUpgradeTransportStreamProxy::CreateFolder(class UnBCL::String *,int,int *,struct ILocalProgress *)
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2016-09-08 09:23:50, Warning MIG Could not replace object C:\Users\user1\Cookies. Target Object cannot be removed. Exception class Mig::TargetExistsException: (no exception message provided) void __cdecl Mig::CFileDataStore::Create(class Mig::CDataUnit *)
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@ -286,13 +275,13 @@ The error 0x00000497 is a [Win32 error code](https://msdn.microsoft.com/en-us/li
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2016-09-08 09:23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1b\Cookies. Will return 0
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2016-09-08 09:23:50, Error MIG Error 1175 while applying object C:\Users\user1\Cookies. Shell application requested abort
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2016-09-08 09:23:50, Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\user1\Cookies
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```
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</PRE>
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The setupact.log file also contains information detailing the configuration of files and folders. By searching for "C:\Users\user1\Cookies" we are able to determine that this folder is not installed in the default location:
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```
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<PRE>
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2016-09-08 08:49:12, Info MIG Known folder CSIDL_COOKIES: C:\Users\user1\Cookies, default location: No
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```
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</PRE>
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This error can be resolved by configuring the folder to use its default location.
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