From 296b6d8f029e07a5ccff4d769b27ff4d99fb3d60 Mon Sep 17 00:00:00 2001 From: Marty Hernandez Avedon Date: Tue, 29 Oct 2019 16:55:23 -0400 Subject: [PATCH] copy edit --- .../bitlocker-recovery-loop-break.md | 20 +++++++++---------- 1 file changed, 9 insertions(+), 11 deletions(-) diff --git a/windows/security/information-protection/bitlocker/bitlocker-recovery-loop-break.md b/windows/security/information-protection/bitlocker/bitlocker-recovery-loop-break.md index 4be9c4d282..0578f6a4ab 100644 --- a/windows/security/information-protection/bitlocker/bitlocker-recovery-loop-break.md +++ b/windows/security/information-protection/bitlocker/bitlocker-recovery-loop-break.md @@ -13,30 +13,28 @@ manager: dansimp audience: ITPro ms.collection: M365-security-compliance ms.topic: conceptual -ms.date: 05/07/2019 +ms.date: 10/28/2019 --- # Breaking out of a Bitlocker recovery loop -Sometimes, you can get stuck in a loop where you are repeatedly prompted to enter your Bitlocker recovery key. This can be very frustrating. +Sometimes, following a crash, you might be unable to successfully restart your device, due to the recovery screen repeatedly prompting you to enter your recovery key. This can be very frustrating. -If you've entered the correct recovery key multiple times, follow these steps to break out of the loop. +If you've entered the correct Bitlocker recovery key multiple times, and are still unable to continue past the first recovery screen, follow these steps to break out of the loop. > [!NOTE] > Only try these steps after you have restarted your device at least once. 1. On the initial recovery screen, don't enter your recovery key. Instead, select **Skip this drive**. -2. On the next screen, select **Troubleshoot**. - -3. On the Troubleshoot screen, select **Advanced options**. +1. On the next screen, select **Troubleshoot**. -4. On the Advanced options screen, select **Command prompt**. +1. On the Troubleshoot screen, select **Advanced options**. -5. From the WinRE command prompt, manually unlock your drive: `manage-bde.exe -unlock C: -rp ` +1. On the Advanced options screen, select **Command prompt**. -6. Next, suspend operating system drive protection: `manage-bde.exe -protectors -disable C:` +1. From the WinRE command prompt, manually unlock your drive: `manage-bde.exe -unlock C: -rp ` -7. Once the last command is run, you can safely exit the command prompt and continue booting. +1. Suspend operating system drive protection: `manage-bde.exe -protectors -disable C:` -After you exit the command prompt in step 7, you will be able to successfully boot into your operating system. +1. Once the last command is run, you can safely exit the command prompt and continue to boot into your operating system