diff --git a/devices/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices.md b/devices/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices.md index f836e8254c..50b4c82f2a 100644 --- a/devices/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices.md +++ b/devices/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices.md @@ -2,8 +2,8 @@ title: Deploy the latest firmware and drivers for Surface devices (Surface) description: This article provides a list of the available downloads for Surface devices and links to download the drivers and firmware for your device. ms.assetid: 7662BF68-8BF7-43F7-81F5-3580A770294A -ms.reviewer: -manager: dansimp +ms.reviewer: dansimp +manager: kaushika keywords: update Surface, newest, latest, download, firmware, driver, tablet, hardware, device ms.localizationpriority: medium ms.prod: w10 @@ -12,70 +12,94 @@ ms.pagetype: surface, devices ms.sitesec: library author: dansimp ms.audience: itpro -ms.date: 10/21/2019 +ms.date: 11/25/2019 ms.author: dansimp ms.topic: article --- # Deploy the latest firmware and drivers for Surface devices -Although Surface devices are typically automatically updated with the latest device drivers and firmware via Windows Update, sometimes it's necessary to download and install updates manually, such as during a Windows deployment. -## Download MSI files -To download MSI files, refer to the following Microsoft Support page: - -- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482/surface-download-drivers-and-firmware-for-surface)
-Installation files for administrative tools, drivers for accessories, and updates for Windows are also available for some devices. +> **Home users:** This article is only intended for technical support agents and IT professionals. If you're looking for help to install Surface updates or firmware on a home device, please see [Update Surface firmware and Windows 10](https://support.microsoft.com/help/4023505). + +Under typical conditions, Windows Update automatically keeps Windows Surface devices up-to-date by downloading and installing the latest device drivers and firmware. However, you may sometimes have to download and install updates manually. For example, you may have to manually manage updates when you deploy a new version of Windows. + +## Downloading MSI files + +[Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482/surface-download-drivers-and-firmware-for-surface) provides links to download installation files for the following: + +- Administrative tools +- Drivers for accessories +- For some devices, updates for Windows ## Deploying MSI files -Driver and firmware updates for Surface devices consisting of all required cumulative updates are packaged in separate MSI files for specific versions of Windows 10. -The MSI file names contain useful information including the minimum supported Windows build number required to install the drivers and firmware. For example, to install the drivers contained in SurfaceBook_Win10_17763_19.080.2031.0.msi requires Windows 10 Fall Creators Update version 1709 or later installed on your Surface Book. +Specific versions of Windows 10 have separate MSI files. Each MSI file contains all required cumulative driver and firmware updates for Surface devices. -To view build numbers for each version, refer to [Windows 10 release information](https://docs.microsoft.com/windows/windows-10/release-information). +The MSI file names contain useful information, including the minimum supported Windows build number that is required to install the drivers and firmware. For example, to install the drivers that are contained in SurfaceBook_Win10_17763_19.080.2031.0.msi on a Surface Book, the device must be running Windows 10 Fall Creators Update, version 1709 or later. + +For more information about build numbers for each Windows version, see [Windows 10 release information](https://docs.microsoft.com/windows/windows-10/release-information). ### Surface MSI naming convention -Beginning in August 2019, MSI files use the following naming formula: -- Product > Windows release > Windows build number > Version number > Revision of version number (typically zero). +Beginning in August, 2019, MSI files have used the following naming convention: -**Example:** -SurfacePro6_Win10_18362_19.073.44195_0.msi : +> *Product*\_*Windows release*\_*Windows build number*\_*Version number*\_*Revision of version number (typically zero)*. -| Product | Windows release | Build | Version | Revision of version | -| --- | --- | --- | --- | --- | -| SurfacePro6 | Win10 | 18362 | 19.073.44195 | 0 | -| | | | Indicates key date and sequence information. | Indicates release history of the update. | -| | | | **19:** Signifies the year (2019).
**073**: Signifies the month (July) and week of the release (3).
**44195**: Signifies the minute of the month that the MSI file was created. |**0:** Signifies it's the first release of version 1907344195 and has not been re-released for any reason. | +**Example** + +Consider the following MSI file: + +> SurfacePro6_Win10_18362_19.073.44195_0.msi + +This file name provides the following information: + +- **Product:** SurfacePro6 +- **Windows release:** Win10 +- **Build:** 18362 +- **Version:** 19.073.44195 – This shows the date and time that the file was created, as follows: + - **Year:** 19 (2019) + - **Month and week:** 073 (third week of July) + - **Minute of the month:** 44195 +- **Revision of version:** 0 (first release of this version) ### Legacy Surface MSI naming convention -Legacy MSI files prior to August 2019 followed the same overall naming formula but used a different method to derive the version number. -**Example:** -SurfacePro6_Win10_16299_1900307_0.msi : +Legacy MSI files (files that were built before August, 2019) followed the same overall naming formula, but used a different method to derive the version number. -| Product | Windows release | Build | Version | Revision of version | -| --- | --- | --- | --- | --- | -| SurfacePro6 | Win10 | 16299 | 1900307 | 0 | -| | | | Indicates key date and sequence information. | Indicates release history of the MSI file. | -| | | | **19:** Signifies the year (2019)
**003**: Signifies that it’s the third release of 2019.
**07**: Signifies the product version number. (Surface Pro 6 is officially the seventh version of Surface Pro.) | **0:** Signifies it's the first release of version 1900307 and has not been re-released for any reason. | +**Example** -Look to the **version** number to determine the latest files that contain the most recent security updates. For example, you might need to install the newest file from the following list: +Consider the following MSI file: +> SurfacePro6_Win10_16299_1900307_0.msi + +This file name provides the following information: + +- **Product:** SurfacePro6 +- **Windows release:** Win10 +- **Build:** 16299 +- **Version:** 1900307 – This shows the date that the file was created and its position in the release sequence, as follows: + - **Year:** 19 (2019) + - **Number of release:** 003 (third release of the year) + - **Product version number:** 07 (Surface Pro 6 is officially the seventh version of Surface Pro) +- **Revision of version:** 0 (first release of this version) + +Use the **version** number to determine the latest files that contain the most recent security updates. For example, consider the following list: - SurfacePro6_Win10_16299_1900307_0.msi - SurfacePro6_Win10_17134_1808507_3.msi - SurfacePro6_Win10_17763_1808707_3.msi -The first file — SurfacePro6_Win10_16299_1900307_0.msi — is the newest because its VERSION field has the newest build in 2019; the other files are from 2018. +In this list, the newest file is the first file (SurfacePro6_Win10_16299_1900307_0.msi). Its **Version** field has the newest date (2019). The other files are from 2018. ## Supported devices -Downloadable MSI files are available for Surface devices from Surface Pro 2 and later. Information about MSI files for the newest Surface devices such as Surface Pro 7, Surface Pro X, and Surface Laptop 3 will be available from this page upon release. ->[!NOTE] ->There are no downloadable firmware or driver updates available for Surface devices with Windows RT, including Surface RT and Surface 2. Updates can only be applied using Windows Update. +For downloadable MSI files for devices that run Surface Pro 2 and later versions, see [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482/surface-download-drivers-and-firmware-for-surface). This article contains information about MSI files for the newest Surface devices such as Surface Pro 7, Surface Pro X, and Surface Laptop 3, as they are released. -For more information about deploying Surface drivers and firmware, refer to: +> [!NOTE] +> There are no downloadable firmware or driver updates available for Surface devices that run Windows RT, including Surface RT and Surface 2. To update these devices, use Windows Update. + +For more information about how to deploy Surface drivers and firmware, see the following articles: - [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates) -- [Microsoft Surface support for business](https://www.microsoft.com/surface/support/business) +- [Surface for Business help](https://www.microsoft.com/surface/support/business) diff --git a/windows/security/identity-protection/TOC.md b/windows/security/identity-protection/TOC.md index a3c24b5cf6..b03ec007b8 100644 --- a/windows/security/identity-protection/TOC.md +++ b/windows/security/identity-protection/TOC.md @@ -1,5 +1,7 @@ # [Identity and access management](index.md) +## [Technical support policy for lost or forgotten passwords](password-support-policy.md) + ## [Access Control Overview](access-control/access-control.md) ### [Dynamic Access Control Overview](access-control/dynamic-access-control.md) ### [Security identifiers](access-control/security-identifiers.md) diff --git a/windows/security/identity-protection/index.md b/windows/security/identity-protection/index.md index d55a5400cc..98e0bb9835 100644 --- a/windows/security/identity-protection/index.md +++ b/windows/security/identity-protection/index.md @@ -21,6 +21,7 @@ Learn more about identity and access management technologies in Windows 10 and | Section | Description | |-|-| +| [Technical support policy for lost or forgotten passwords](password-support-policy.md)| Outlines the ways in which Microsoft can help you reset a lost or forgotten password, and provides links to instructions for doing so. | | [Access control](access-control/access-control.md) | Describes access control in Windows, which is the process of authorizing users, groups, and computers to access objects on the network or computer. Key concepts that make up access control are permissions, ownership of objects, inheritance of permissions, user rights, and object auditing. | | [Configure S/MIME for Windows 10 and Windows 10 Mobile](configure-s-mime.md) | In Windows 10, S/MIME lets users encrypt outgoing messages and attachments so that only intended recipients who have a digital identification (ID), also known as a certificate, can read them. Users can digitally sign a message, which provides the recipients with a way to verify the identity of the sender and that the message hasn't been tampered with. | | [Install digital certificates on Windows 10 Mobile](installing-digital-certificates-on-windows-10-mobile.md) | Digital certificates bind the identity of a user or computer to a pair of keys that can be used to encrypt and sign digital information. Certificates are issued by a certification authority (CA) that vouches for the identity of the certificate holder, and they enable secure client communications with websites and services. | diff --git a/windows/security/identity-protection/password-support-policy.md b/windows/security/identity-protection/password-support-policy.md new file mode 100644 index 0000000000..b92183cdd3 --- /dev/null +++ b/windows/security/identity-protection/password-support-policy.md @@ -0,0 +1,58 @@ +--- +title: Technical support policy for lost or forgotten passwords +description: Outlines the ways in which Microsoft can help you reset a lost or forgotten password, and provides links to instructions for doing so. +ms.reviewer: kaushika +manager: kaushika +ms.custom: +- CI ID 110060 +- CSSTroubleshoot +ms.author: v-tea +ms.prod: w10 +ms.sitesec: library +ms.pagetype: security +author: Teresa-Motiv +ms.topic: article +ms.localizationpriority: medium +ms.date: 11/20/2019 +audience: ITPro +--- + +# Technical support policy for lost or forgotten passwords + +Microsoft takes security seriously. This is for your protection. Microsoft accounts, the Windows operating system, and other Microsoft products include passwords to help secure your information. This article provides some options that you can use to reset or recover your password if you forget it. Be aware that, if these options don’t work, Microsoft support engineers can't help you retrieve or circumvent a lost or forgotten password. + +If you lose or forget a password, you can use the links in this article to find published support information that will help you reset the password. + +## How to reset a password for a domain account + +If you lose or forget the password for a domain account, contact your IT administrator or Helpdesk. For more information, see [Change or reset your Windows password](https://support.microsoft.com/help/4490115). + +## How to reset a password for a Microsoft account + +If you lose or forget the password for your Microsoft Account, use the [Recover your account](https://account.live.com/ResetPassword.aspx) wizard. + +This wizard requests your security proofs. If you have forgotten your security proofs, or no longer have access to them, select **I no longer have these anymore**. After you select this option, fill out a form for the Microsoft Account team. Provide as much information as you can on this form. The Microsoft Account team reviews the information that you provide to determine whether you are the account holder. This decision is final. Microsoft does not influence the team's choice of action. + +## How to reset a password for a local account on a Windows device + +Local accounts on a device include the device's Administrator account. + +### Windows 10 + +If you lose or forget the password for a local account on a device that runs Windows 10, see [Reset your Windows 10 local account password](https://support.microsoft.com/help/4028457). + +### Windows 8.1 or Windows 7 + +If you lose or forget the password for a local account on a device that runs Windows 8.1 or Windows 7, see [Change or reset your Windows password](https://support.microsoft.com/help/4490115). In that article, you can select your operating system version from the **Select Product Version** menu. + +## How to reset a hardware BIOS password + +If you lose or forget the password for the hardware BIOS of a device, contact the device manufacturer for help and support. If you do contact the manufacturer online, make sure that you visit the manufacturer website and not the website of some third party. + +## How to reset a password for an individual file + +Some applications let you password-protect individual files. If you lose or forget such a password, you can rely on that application only to reset or recover it. Microsoft support engineers cannot help you reset, retrieve, or circumvent such passwords. + +## Using third-party password tools + +Some third-party companies claim to be able to circumvent passwords that have been applied to files and features that Microsoft programs use. For legal reasons, we cannot recommend or endorse any one of these companies. If you want help to circumvent or reset a password, you can locate and contact a third party for this help. However, you use such third-party products and services at your own risk. diff --git a/windows/security/information-protection/bitlocker/bitlocker-overview.md b/windows/security/information-protection/bitlocker/bitlocker-overview.md index 5ce2ab05e6..ebece73d96 100644 --- a/windows/security/information-protection/bitlocker/bitlocker-overview.md +++ b/windows/security/information-protection/bitlocker/bitlocker-overview.md @@ -93,6 +93,7 @@ When installing the BitLocker optional component on a server you will also need | [BCD settings and BitLocker](bcd-settings-and-bitlocker.md) | This topic for IT professionals describes the BCD settings that are used by BitLocker.| | [BitLocker Recovery Guide](bitlocker-recovery-guide-plan.md)| This topic for IT professionals describes how to recover BitLocker keys from AD DS. | | [Protect BitLocker from pre-boot attacks](protect-bitlocker-from-pre-boot-attacks.md)| This detailed guide will help you understand the circumstances under which the use of pre-boot authentication is recommended for devices running Windows 10, Windows 8.1, Windows 8, or Windows 7; and when it can be safely omitted from a device’s configuration. | +| [Troubleshoot BitLocker](troubleshoot-bitlocker.md) | This guide describes the resources that can help you troubleshoot BitLocker issues, and provides solutions for several common BitLocker issues. | | [Protecting cluster shared volumes and storage area networks with BitLocker](protecting-cluster-shared-volumes-and-storage-area-networks-with-bitlocker.md)| This topic for IT pros describes how to protect CSVs and SANs with BitLocker.| | [Enabling Secure Boot and BitLocker Device Encryption on Windows 10 IoT Core](https://developer.microsoft.com/windows/iot/docs/securebootandbitlocker) | This topic covers how to use BitLocker with Windows 10 IoT Core |