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Autopatch NFA release

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windows/deployment/windows-autopatch/manage/windows-autopatch-support-request.md
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---
title: Submit a support request
description: Details how to contact the Windows Autopatch Service Engineering Team and submit support requests
ms.date: 09/16/2024
ms.date: 3/31/2025
ms.service: windows-client
ms.subservice: autopatch
ms.topic: how-to
@ -17,25 +17,20 @@ ms.collection:
# Submit a support request
[!INCLUDE [windows-autopatch-enterprise-e3-f3-licenses](../includes/windows-autopatch-enterprise-e3-f3-licenses.md)]
> [!IMPORTANT]
> Make sure you've [added and verified your admin contacts](../deploy/windows-autopatch-admin-contacts.md). The Windows Autopatch Service Engineering Team will contact these individuals for assistance with remediating issues.
## Submit a new support request
Support requests are triaged and responded to as they're received.
**To submit a new support request:**
1. Sign into the [Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant administration** menu.
1. In the **Windows Autopatch** section, select **Support requests**.
1. In the **Support requests** section, select **+ New support request**.
1. Enter your questions and/or a description of the problem.
1. Review all the information you provided for accuracy.
1. When you're ready, select **Create**.
1. Sign into the [Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to **Troubleshooting + support**.
1. In the **Troubleshooting + support** section, select **Help and support**.
1. In the **Help and support** section, select **Windows Autopatch**.
1. In the **Help** section, enter your questions and/or a description of the issue.
1. Review the links that are provided to try to help with the issue.
1. If the answers that were given don't help you resolve the issue, select **Contact support** at the bottom of the page.
1. Follow the instructions to file a support request with Windows Autopatch. Make sure you provide the correct primary contact information for this specific support ticket.
1. When you're ready, select **Contact me**.
### Premier and Unified support options
## Premier and Unified support options
If you have a **Premier** or **Unified** support contract, when you submit a new request, or edit an active support request, you can:
@ -59,25 +54,11 @@ You can see the summary status of all your support requests. At any time, you ca
**To view all your active support requests:**
1. Sign into the [Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant Administration** menu.
1. In the **Windows Autopatch** section, select **Support request**.
1. From this view, you can export the summary view or select any case to view the details.
## Edit support request details
You can edit support request details, for example, updating the primary case contact.
**To edit support request details:**
1. Sign into the [Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant Administration** menu.
1. In the **Windows Autopatch** section, select **Support request**.
1. In the **Support requests** section, use the search bar or filters to find the case you want to edit.
1. Select the case to open the request's details.
1. Scroll to the bottom of the request details and select **Edit**.
1. Update the editable information, add attachments to the case, or add a note for the Windows Autopatch Service Engineering Team.
1. Select **Save**.
Once a support request is mitigated, it can no longer be edited. If a request was mitigated in less than 24 hours, you can reactivate instead of edit. Once reactivated, you can again edit the request.
1. Sign into the [Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to **Troubleshooting + support**.
1. In the **Troubleshooting + support** section, select **Help and support**.
1. In the **Help and support** section, select **Windows Autopatch**.
1. Under **Windows Autopatch**, select **Support History** to view all filed support requests.
1. Once a support request is mitigated, a survey appears. Using the survey, the primary contact can rate their experience.
## Microsoft FastTrack