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Merge pull request #9584 from MicrosoftDocs/main
Publish main to live, Wednesday 10:30AM PST, 02/07
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@ -13,7 +13,7 @@ appliesto:
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- ✅ <a href=https://learn.microsoft.com/windows/release-health/supported-versions-windows-client target=_blank>Windows 11</a>
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- ✅ <a href=https://learn.microsoft.com/windows/release-health/supported-versions-windows-client target=_blank>Windows 10</a>
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- ✅ <a href=https://learn.microsoft.com/windows/deployment/do/waas-microsoft-connected-cache target=_blank>Microsoft Connected Cache for ISPs</a>
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ms.date: 12/31/2017
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ms.date: 02/07/2024
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---
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# Support and troubleshooting
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@ -22,7 +22,7 @@ This article provides information on how to troubleshoot common issues with Micr
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## Common issues
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This section details a few common issues that customers face during the sign up process.
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This section details a few common issues that customers face during the sign-up process.
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### Sign up errors
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@ -34,18 +34,75 @@ During sign-up, we verify the information you provide against what is present in
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During sign-up, a verification code is sent to your NOC email address present in [Peering DB](https://www.peeringdb.com/). This code expires in 24 hours. If it's expired, you'll need to request a new verification code to complete the sign-up.
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#### Unable to re-sign up
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Delete any MCC resource that you're using before you resign up for the service. Deleting any existing MCC resource unlocks your ASN, which allows you to successfully sign up.
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### Cache Node Errors
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#### Cannot find my cache node
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#### Network connectivity issues
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Did you previously had access to your cache nodes but it's now no longer accessible? If so, it may be because you had a trial subscription, and its trial period ended. To resolve this issue, complete the following two steps:
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Updating Docker's DNS can help resolve some connectivity issues.
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Try the following Docker DNS updates until one solves your connectivity problem.
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Once connectivity is established, there's no need to continue updating Docker's DNS.
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1. Create a new Azure Pay-As-You-Go subscription
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1. Recreate the cache nodes using the new subscription
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##### Update Docker's DNS to use the Google DNS resolver
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```
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nano /etc/docker/daemon.json
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```
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Update the contents of this file to match the following example, which includes the public Google DNS resolver:
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```
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"log-driver": "json-file", "log-opts": {"max-size": "10m","max-file": "3"},"dns":["8.8.8.8", "8.8.4.4"]
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```
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Save and close using the command CTRL-X and then Y(es) to save
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Restart Docker for this change to take effect:
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```
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systemctl restart docker
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```
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Rerun the IoT Edge Check command to validate proper connectivity:
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```
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iotedge check -verbose
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```
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##### Update Docker's DNS to use your company's DNS resolver
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```
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nano /etc/docker/daemon.json
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```
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Update the contents of this file to match the following example, which includes the public Google DNS resolver:
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```
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"log-driver": "json-file", "log-opts": {"max-size": "10m","max-file": "3"},"dns":["<Your companies DNS Resolver IP Address>"]
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```
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Save and close using the command CTRL-X and then Y(es) to save.
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Restart Docker for this change to take effect:
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```
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systemctl restart docker
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```
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Rerun the IoT Edge Check command to validate proper connectivity:
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```
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iotedge check -verbose
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```
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## Diagnose and Solve Problems
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If this article isn't resolving the issue you're facing with your cache node, you can use the **Diagnose and solve problems** functionality within your MCC resource to continue troubleshooting. **Diagnose and solve problems** contains solutions to most common problems that users may face as they onboard.
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If this article isn't resolving the issue you're facing with your cache node, you can use the **Diagnose and solve problems** functionality within your MCC resource to continue troubleshooting. **Diagnose and solve problems** contains solutions to most common problems that users might face as they onboard.
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You can find **Diagnose and solve problems** on the left pane within your MCC resource.
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@ -57,7 +114,7 @@ Within **Diagnose and solve problems**, select **Troubleshoot** under the type o
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## Steps to obtain an Azure subscription ID
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To onboard onto Microsoft Connected Cache, you will need an Azure subscription ID. Follow the steps below to obtain your subscription ID:
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To onboard onto Microsoft Connected Cache, you'll need an Azure subscription ID. Use the following steps to obtain your subscription ID:
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<!--Using include file, get-azure-subscription.md, for shared content-->
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[!INCLUDE [Get Azure subscription](includes/get-azure-subscription.md)]
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@ -1,7 +1,7 @@
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---
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title: What's new 2024
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description: This article lists the 2024 feature releases and any corresponding Message center post numbers.
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ms.date: 01/22/2024
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ms.date: 02/07/2024
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ms.service: windows-client
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ms.subservice: itpro-updates
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ms.topic: whats-new
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@ -21,6 +21,14 @@ This article lists new and updated feature releases, and service releases, with
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Minor corrections such as typos, style, or formatting issues aren't listed.
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## February 2024
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## February service releases
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| Message center post number | Description |
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| ----- | ----- |
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| [MC713365](https://admin.microsoft.com/adminportal/home#/MessageCenter) | Planned Maintenance: Service Improvements |
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## January 2024
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### January feature releases or updates
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