diff --git a/devices/surface-hub/device-reset-surface-hub.md b/devices/surface-hub/device-reset-surface-hub.md
index fe97b78978..e222434c5e 100644
--- a/devices/surface-hub/device-reset-surface-hub.md
+++ b/devices/surface-hub/device-reset-surface-hub.md
@@ -30,7 +30,7 @@ Initiating a reset will return the device to the last cumulative Windows update,
 -   Local admins on the device
 -   Configurations from MDM or the Settings app
 
-**To reset a Surface Hub**
+**To reset a Surface Hub from Settings**</br>
 1.	On your Surface Hub, open **Settings**. 
 
     ![Image showing Settings app for Surface Hub.](images/sh-settings.png)
@@ -43,8 +43,18 @@ Initiating a reset will return the device to the last cumulative Windows update,
 
     ![Image showing Reset device option in Settings app for Surface Hub.](images/sh-settings-reset-device.png) 
 
+**To reset a Surface Hub from Windows Recovery Environment**</br>
+On rare occasions, a Surface Hub may encounter an error while cleaning up user and app data at the end of a session. When this happens, the device will automatically reboot and try again. But if this operation fails repeatedly, the device will be automatically locked to protect user data. To unlock it, you must reset the device from [Windows Recovery Environment](https://technet.microsoft.com/en-us/library/cc765966(v=ws.10).aspx) (Windows RE).
+
+To reset a Surface Hub from Windows RE:
+
+1.  From the welcome screen, toggle the Surface Hub's power switch 3 times. Wait a few seconds between each toggle. See the [Surface Hub Site Readiness Guide](https://www.microsoft.com/surface/support/surface-hub/surface-hub-site-readiness-guide) for help with locating the power switch.
+2.  The device should automatically boot into Windows RE. Select **Advanced Repair**.
+3.  Select **Reset**.
+4.  If prompted, enter your device's BitLocker key.
+
 **Important Note**</br>
-Performing a device reset may take up to 6 hours. Do not interrupt the reset process. Interrupting the process will render the device inoperable, requiring warranty service to return to normal functionality.
+Performing a device reset may take up to 2 hours. Do not interrupt the reset process. Interrupting the process will render the device inoperable, requiring warranty service to return to normal functionality.
 
 After the reset, Surface Hub restarts the [first run program](first-run-program-surface-hub.md) again. 
 
@@ -53,4 +63,4 @@ After the reset, Surface Hub restarts the [first run program](first-run-program-
 
 [Manage Microsoft Surface Hub](manage-surface-hub.md)
 
-[Microsoft Surface Hub administrator's guide](surface-hub-administrators-guide.md)
\ No newline at end of file
+[Microsoft Surface Hub administrator's guide](surface-hub-administrators-guide.md)