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Clarify that Stop errors are _not_ app errors

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There is still confusion in BSOD analysis about whether a user-mode
process can cause a stop error and it is important to clarify that they
cannot.
This commit is contained in:
Bruce Dawson
2021-03-29 15:06:18 -07:00
committed by GitHub
parent 4a4d47170f
commit 2fbd55eb02
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windows/client-management/troubleshoot-stop-errors.md
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@ -35,6 +35,8 @@ Our analysis of the root causes of crashes indicates the following:
- 5 percent are caused by Microsoft code
- 15 percent have unknown causes (because the memory is too corrupted to analyze)
Note that the root cause of Stop errors is never a user-mode process. While a user-mode process (such as Notepad or Slack) may trigger a Stop error, it is merely exposing the underlying bug which is always in a driver, hardware, or the OS.
## General troubleshooting steps
To troubleshoot Stop error messages, follow these general steps: