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windows/client-management/TOC.md
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## [Troubleshoot Windows 10 clients](windows-10-support-solutions.md)
### [Data collection for troubleshooting 802.1x Authentication](data-collection-for-802-authentication.md)
### [Advanced troubleshooting 802.1x authentication](advanced-troubleshooting-802-authentication.md)
### [Advanced troubleshooting for Windows boot problems](advanced-troubleshooting-boot-problems.md)
### [Advanced troubleshooting Wireless Network Connectivity](advanced-troubleshooting-wireless-network-connectivity.md)
## [Mobile device management for solution providers](mdm/index.md)
## [Change history for Client management](change-history-for-client-management.md)

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---
title: Advanced troubleshooting for Windows boot problems
description: Learn how to troubleshoot when Windows is unable to boot
ms.prod: w10
ms.sitesec: library
author: kaushika-msft
ms.localizationpriority: medium
ms.author: elizapo
ms.date: 11/16/2018
---
# Advanced troubleshooting for Windows boot problems
>[!NOTE]
>This article is intended for use by support agents and IT professionals. If you're looking for more general information about recovery options, see [Recovery options in Windows 10](https://support.microsoft.com/help/12415).
## Summary
There are several reasons why a Windows-based computer may have problems during startup. To troubleshoot boot problems, first determine in which of the following phases the computer gets stuck:
| **Phase** | **Boot Process** | **BIOS** | **UEFI** |
|--------|----------------------|------------------------------| |
| 1 | PreBoot | MBR/PBR (Bootstrap Code) | UEFI Firmware |
| 2 | Windows Boot Manager | %SystemDrive%\bootmgr | \EFI\Microsoft\Boot\bootmgfw.efi |
| 3 | Windows OS Loader | %SystemRoot%\system32\winload.exe | %SystemRoot%\system32\winload.efi |
| 4 | Windows NT OS Kernel | %SystemRoot%\system32\ntoskrnl.exe | |
**1. PreBoot**
The PC’s firmware initiates a Power-On Self Test (POST) and loads firmware settings. This pre-boot process ends when a valid system disk is detected. Firmware reads the master boot record (MBR), and then starts Windows Boot
Manager.
**2. Windows Boot Manager**
Windows Boot Manager finds and starts the Windows loader (Winload.exe) on the Windows boot partition.
**3. Windows operating system loader**
Essential drivers required to start the Windows kernel are loaded and the kernel starts to run.
**4. Windows NT OS Kernel**
The kernel loads into memory the system registry hive and additional drivers that are marked as BOOT_START.
The kernel passes control to the session manager process (Smss.exe) which initializes the system session, and loads and starts the devices and drivers that are not marked BOOT_START.
Here is a summary of the boot sequence, what will be seen on the display, and typical boot problems at that point in the sequence. Before starting troubleshooting, you have to understand the outline of the boot process and display status to ensure that the issue is properly identified at the beginning of the engagement.
![thumbnail of boot sequence flowchart](images/boot-sequence-thumb.png)<br>
[Click to enlarge](img-boot-sequence.md)<br>
Each phase has a different approach to troubleshooting. This article provides troubleshooting techniques for problems that occur during the first three phases.
>[!NOTE]
>If the computer repeatedly boots to the recovery options, run the following command at a command prompt to break the cycle:
>
>`Bcdedit /set {default} recoveryenabled no`
>
>If the F8 options don't work, run the following command:
>
>`Bcdedit /set {default} bootmenupolicy legacy`
## BIOS phase
To determine whether the system has passed the BIOS phase, follow these steps:
1. If there are any external peripherals connected to the computer, disconnect them.
2. Check whether the hard disk drive light on the physical computer is working. If it is not working, this indicates that the startup process is stuck at the BIOS phase.
3. Press the NumLock key to see whether the indicator light toggles on and off. If it does not, this indicates that the startup process is stuck at BIOS.
If the system is stuck at the BIOS phase, there may be a hardware problem.
## Boot loader phase
If the screen is completely black except for a blinking cursor, or if you receive one of the following error codes, this indicates that the boot process is stuck in the Boot Loader phase:
- Boot Configuration Data (BCD) missing or corrupted
- Boot file or MBR corrupted
- Operating system Missing
- Boot sector missing or corrupted
- Bootmgr missing or corrupted
- Unable to boot due to system hive missing or corrupted
To troubleshoot this problem, use Windows installation media to start the computer, press Shift+F10 for a command prompt, and then use any of the following methods.
### Method 1: Startup Repair tool
The Startup Repair tool automatically fixes many common problems. The tool also lets you quickly diagnose and repair more complex startup problems. When the computer detects a startup problem, the computer starts the Startup Repair tool. When the tool starts, it performs diagnostics. These diagnostics include analyzing startup log files to determine the cause of the problem. When the Startup Repair tool determines the cause, the tool tries to fix the problem automatically.
To do this, follow these steps.
>[!NOTE]
>For additional methods to start WinRE, see [Entry points into WinRE](https://docs.microsoft.com/windows-hardware/manufacture/desktop/windows-recovery-environment--windows-re--technical-reference#span-identrypointsintowinrespanspan-identrypointsintowinrespanspan-identrypointsintowinrespanentry-points-into-winre).
1. Start the system to the installation media for the installed version of Windows.
**Note** For more information, see [Create installation media for Windows](https://support.microsoft.com/help/15088).
2. On the **Install Windows** screen, select **Next** > **Repair your computer**.
3. On the **System Recovery Options** screen, select **Next** > **Command Prompt**.
4. After Startup Repair, select **Shutdown**, then turn on your PC to see if Windows can boot properly.
The Startup Repair tool generates a log file to help you understand the startup problems and the repairs that were made. You can find the log file in the following location:
**%windir%\System32\LogFiles\Srt\Srttrail.txt**
For more information see, [A Stop error occurs, or the computer stops responding when you try to start Windows Vista or Windows 7](https://support.microsoft.com/help/925810/a-stop-error-occurs-or-the-computer-stops-responding-when-you-try-to-s)
### Method 2: Repair Boot Codes
To repair boot codes, run the following command:
```dos
BOOTREC /FIXMBR
```
To repair the boot sector, run the following command:
```dos
BOOTREC /FIXBOOT
```
>[!NOTE]
>Running **BOOTREC** together with **Fixmbr** overwrites only the master boot code. If the corruption in the MBR affects the partition table, running **Fixmbr** may not fix the problem.
### Method 3: Fix BCD errors
If you receive BCD-related errors, follow these steps:
1. Scan for all the systems that are installed. To do this, run the following command:
```dos
Bootrec /ScanOS
```
2. Restart the computer to check whether the problem is fixed.
3. If the problem is not fixed, run the following command:
```dos
Bootrec /rebuildbcd
```
4. You might receive one of the following outputs:
- Scanning all disks for Windows installations. Please wait, since this may take a while...Successfully scanned Windows installations. Total identified Windows installations: 0
The operation completed successfully.
- Scanning all disks for Windows installations. Please wait, since this may take a while... Successfully scanned Windows installations. Total identified Windows installations: 1
D:\Windows
Add installation to boot list? Yes/No/All:
If the output shows **windows installation: 0**, run the following commands:
```dos
bcdedit /export c:\bcdbackup
attrib c:\\boot\\bcd -h -r –s
ren c:\\boot\\bcd bcd.old
bootrec /rebuildbcd
```
After you run the command, you receive the following output:
Scanning all disks for Windows installations. Please wait, since this may take a while...Successfully scanned Windows installations. Total identified Windows installations: 1{D}:\Windows
Add installation to boot list? Yes/No/All: Y
5. Try again to start the system.
### Method 4: Replace Bootmgr
If methods 1 and 2 do not fix the problem, replace the Bootmgr file from drive C to the System Reserved partition. To do this, follow these steps:
1. At a command prompt, change the directory to the System Reserved partition.
2. Run the **attrib** command to unhide the file:
```dos
attrib-s -h -r
```
3. Run the same **attrib** command on the Windows (system drive):
```dos
attrib-s -h –r
```
4. Rename the Bootmgr file as Bootmgr.old:
```dos
ren c:\\bootmgr bootmgr.old
```
5. Start a text editor, such as Notepad.
6. Navigate to the system drive.
7. Copy the Bootmgr file, and then paste it to the System Reserved partition.
8. Restart the computer.
### Method 5: Restore System Hive
If Windows cannot load the system registry hive into memory, you must restore the system hive. To do this, use the Windows Recovery Environment or use Emergency Repair Disk (ERD) to copy the files from the C:\Windows\System32\config\RegBack to C:\Windows\System32\config.
If the problem persists, you may want to restore the system state backup to an alternative location, and then retrieve the registry hives to be replaced.
## Kernel Phase
If the system gets stuck during the kernel phase, you experience multiple symptoms or receive multiple error messages. These include, but are not limited to, the following:
- A Stop error appears after the splash screen (Windows Logo screen).
- Specific error code is displayed.
For example, "0x00000C2" , "0x0000007B" , "inaccessible boot device" and so on.
(To troubleshoot the 0x0000007B error, see [Error code INACCESSIBLE_BOOT_DEVICE (STOP 0x7B)](https://internal.support.services.microsoft.com/help/4343769/troubleshooting-guide-for-windows-boot-problems#0x7bstoperror))
- The screen is stuck at the "spinning wheel" (rolling dots) "system busy" icon.
- A black screen appears after the splash screen.
To troubleshoot these problems, try the following recovery boot options one at a time.
**Scenario 1: Try to start the computer in Safe mode or Last Known Good Configuration**
On the **Advanced Boot Options** screen, try to start the computer in **Safe Mode** or **Safe Mode with Networking**. If either of these options works, use Event Viewer to help identify and diagnose the cause of the boot problem. To view events that are recorded in the event logs, follow these steps:
1. Use one of the following methods to open Event Viewer:
- Click **Start**, point to **Administrative Tools**, and then click
**Event Viewer**.
- Start the Event Viewer snap-in in Microsoft Management Console (MMC).
2. In the console tree, expand Event Viewer, and then click the log that you
want to view. For example, click **System log** or **Application log**.
3. In the details pane, double-click the event that you want to view.
4. On the **Edit** menu, click **Copy**, open a new document in the program in
which you want to paste the event (for example, Microsoft Word), and then
click **Paste**.
5. Use the Up Arrow or Down Arrow key to view the description of the previous
or next event.
### Clean boot
To troubleshoot problems that affect services, do a clean boot by using System Configuration (msconfig).
Select **Selective startup** to test the services one at a time to determine which one is causing the problem. If you cannot find the cause, try including system services. However, in most cases, the problematic service is third-party.
Disable any service that you find to be faulty, and try to start the computer again by selecting **Normal startup**.
For detailed instructions, see [How to perform a clean boot in Windows](https://support.microsoft.com/help/929135/how-to-perform-a-clean-boot-in-windows).
If the computer starts in Disable Driver Signature mode, start the computer in Disable Driver Signature Enforcement mode, and then follow the steps that are documented in the following article to determine which drivers or files require driver signature enforcement:
[Troubleshooting boot problem caused by missing driver signature (x64)](https://blogs.technet.microsoft.com/askcore/2012/04/15/troubleshooting-boot-issues-due-to-missing-driver-signature-x64/)
>[!NOTE]
>If the computer is a domain controller, try Directory Services Restore mode (DSRM).
>
>This method is an important step if you encounter Stop error "0xC00002E1" or "0xC00002E2"
**Examples**
>[!WARNING]
>Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these
problems can be solved. Modify the registry at your own risk.
*Error code INACCESSIBLE_BOOT_DEVICE (STOP 0x7B)*
To troubleshoot this Stop error, follow these steps to filter the drivers:
1. Go to Window Recovery Environment (WinRE) by putting an ISO disk of the system in the disk drive. The ISO should be of same version of Windows or a later version.
2. Open the registry.
3. Load the system hive, and name it as "test."
4. Under the following registry subkey, check for lower filter and upper filter items for Non-Microsoft Drivers:
**HKEY_LOCAL_MACHINE\\SYSTEM\\ControlSet001\\Control\\Class**
5. For each third-party driver that you locate, click the upper or lower filter, and then delete the value data.
6. Search through the whole registry for similar items. Process as an appropriate, and then unload the registry hive.
7. Restart the server in Normal mode.
For additional troubleshooting steps, see the following articles:
- [Troubleshooting a Stop 0x7B in Windows](https://blogs.technet.microsoft.com/askcore/2013/08/05/troubleshooting-a-stop-0x7b-in-windows/)
- [Advanced troubleshooting for "Stop error code 0x0000007B (INACCESSIBLE_BOOT_DEVICE)" errors in Windows XP](https://internal.support.services.microsoft.com/help/324103).
To fix problems that occur after you install Windows updates, check for pending updates by using these steps:
1. Open a Command Prompt winodw in WinRE.
2. Run the command:
```dos
dism /image:C:\ /get-packages
```
3. If there are any pending updates, uninstall them by running the following commands:
```dos
DISM /image:C:\ /remove-package /packagename: name of the package
```
```dos
Dism /Image:C:\ /Cleanup-Image /RevertPendingActions
```
Try to start the computer.
If the computer does not start, follow these steps:
1. Open A Command Prompt window in WinRE, and start a text editor, such as Notepad.
2. Navigate to the system drive, and search for windows\winsxs\pending.xml.
3. If the Pending.xml file is found, rename the file as Pending.xml.old.
4. Open the registry, and then load the component hive in HKEY_LOCAL_MACHINE as a test.
5. Highlight the loaded test hive, and then search for the **pendingxmlidentifier** value.
6. If the **pendingxmlidentifier** value exists, delete the value.
7. Unload the test hive.
8. Load the system hive, name it as "test".
9. Navigate to the following subkey:
**HKEY_LOCAL_MACHINE\\SYSTEM\\ControlSet001\\Services\\TrustedInstaller**
10. Change the **Start** value from **1** to **4**
11. Unload the hive.
12. Try to start the computer.
If the Stop error occurs late in the startup process, or if the Stop error is still being generated, you can capture a memory dump. A good memory dump can help determine the root cause of the Stop error. For details, see the following Knowledge Base article:
- [969028](https://support.microsoft.com/help/969028) How to generate a kernel or a complete memory dump file in Windows Server 2008 and Windows Server 2008 R2
For more information about page file problems in Windows 10 or Windows Server 2016, see the following Knowledge Base article:
- [4133658](https://support.microsoft.com/help/4133658) Introduction of page file in Long-Term Servicing Channel and Semi-Annual Channel of Windows
For more information about Stop errors, see the following Knowledge Base article:
- [3106831](https://support.microsoft.com/help/3106831) Troubleshooting Stop error problems for IT Pros
If the dump file shows an error that is related to a driver (for example, windows\system32\drivers\stcvsm.sys is missing or corrupted), follow these guidelines:
- Check the functionality that is provided by the driver. If the driver is a third-party boot driver, make sure that you understand what it does.
- If the driver is not important and has no dependencies, load the system hive, and then disable the driver.
- If the stop error indicates system file corruption, run the system file checker in offline mode.
- To do this, open WinRE, open a command prompt, and then run the following command:
```dos
SFC /Scannow /OffBootDir=C:\ /OffWinDir=E:\Windows
```
For more information, see [Using System File Checker (SFC) To Fix Issues](https://blogs.technet.microsoft.com/askcore/2007/12/18/using-system-file-checker-sfc-to-fix-issues/)
- If there is disk corruption, run the check disk command:
```dos
chkdsk /f /r
```
- If the Stop error indicates general registry corruption, or if you believe that new drivers or services were installed, follow these steps:
1. Start WinRE, and open a Command Prompt window.
2. Start a text editor, such as Notepad.
3. Navigate to C\Windows\System32\Config\.
4. Rename the all five hives by appending ".old" to the name.
5. Copy all the hives from the Regback folder, paste them in the Config folder, and then try to start the computer in Normal mode.

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# Data Collection for Troubleshooting 802.1x Authentication
## Steps to capture Wireless/Wired functionality logs
## Capture wireless/wired functionality logs
Use the following steps to collect wireless and wired logs on Windows and Windows Server:
1. Create C:\MSLOG on the client machine to store captured logs.
2. Launch a command prompt as an administrator on the client machine, and run the following commands to start RAS trace log and Wireless/Wired scenario log:
2. Launch a command prompt as an administrator on the client machine, and run the following commands to start RAS trace log and Wireless/Wired scenario log.
**On Windows 8.1, Windows 10 Wireless Client**
**Wireless Windows 8.1 and Windows 10:**
```dos
netsh ras set tracing * enabled
```
```dos
netsh trace start scenario=wlan,wlan\_wpp,wlan\_dbg,wireless\_dbg globallevel=0xff capture=yes maxsize=1024 tracefile=C:\MSLOG\%COMPUTERNAME%\_wireless\_cli.etl
```
```
netsh ras set tracing * enabled
netsh trace start scenario=wlan,wlan\_wpp,wlan\_dbg,wireless\_dbg globallevel=0xff capture=yes maxsize=1024 tracefile=C:\MSLOG\%COMPUTERNAME%\_wireless\_cli.etl
```
**On Windows 7, Winodws 8 Wireless Client**
```dos
netsh ras set tracing * enabled
```
```dos
netsh trace start scenario=wlan,wlan\_wpp,wlan\_dbg globallevel=0xff capture=yes maxsize=1024 tracefile=C:\MSLOG\%COMPUTERNAME%\_wireless\_cli.etl
```
**Wireless Windows 7 and Windows 8:**
```
netsh ras set tracing * enabled
netsh trace start scenario=wlan,wlan\_wpp,wlan\_dbg globallevel=0xff capture=yes maxsize=1024 tracefile=C:\MSLOG\%COMPUTERNAME%\_wireless\_cli.etl
```
**On Wired network client**
```dos
netsh ras set tracing * enabled
```
```dos
netsh trace start scenario=lan globallevel=0xff capture=yes maxsize=1024 tracefile=C:\MSLOG\%COMPUTERNAME%\_wired\_cli.etl
```
**Wired client, regardless of version**
```
netsh ras set tracing * enabled
netsh trace start scenario=lan globallevel=0xff capture=yes maxsize=1024 tracefile=C:\MSLOG\%COMPUTERNAME%\_wired\_cli.etl
```
3. Run the followind command to enable CAPI2 logging:
```dos
wevtutil.exe sl Microsoft-Windows-CAPI2/Operational /e:true
```
3. Run the following command to enable CAPI2 logging:
```
wevtutil.exe sl Microsoft-Windows-CAPI2/Operational /e:true
```
4. Create C:\MSLOG on the NPS to store captured logs.
5. Launch a command prompt as an administrator on the NPS and run the following commands to start RAS trace log and Wireless/Wired scenario log:
**On Windows Server 2012 R2, Windows Server 2016 Wireless network**
**Windows Server 2012 R2, Windows Server 2016 wireless network:**
```dos
netsh ras set tracing * enabled
```
```dos
netsh trace start scenario=wlan,wlan\_wpp,wlan\_dbg,wireless\_dbg globallevel=0xff capture=yes maxsize=1024 tracefile=C:\MSLOG\%COMPUTERNAME%\_wireless\_nps.etl
netsh ras set tracing * enabled
netsh trace start scenario=wlan,wlan\_wpp,wlan\_dbg,wireless\_dbg globallevel=0xff capture=yes maxsize=1024 tracefile=C:\MSLOG\%COMPUTERNAME%\_wireless\_nps.etl
```
**On Windows Server 2008 R2, Winodws Server 2012 Wireless network**
**Windows Server 2008 R2, Windows Server 2012 wireless network**
```dos
netsh ras set tracing * enabled
```
```dos
netsh trace start scenario=wlan,wlan\_wpp,wlan\_dbg globallevel=0xff capture=yes maxsize=1024 tracefile=C:\MSLOG\%COMPUTERNAME%\_wireless\_nps.etl
netsh ras set tracing * enabled
netsh trace start scenario=wlan,wlan\_wpp,wlan\_dbg globallevel=0xff capture=yes maxsize=1024 tracefile=C:\MSLOG\%COMPUTERNAME%\_wireless\_nps.etl
```
**On wired network**
**Wired network**
```dos
netsh ras set tracing * enabled
```
```dos
netsh trace start scenario=lan globallevel=0xff capture=yes maxsize=1024 tracefile=C:\MSLOG\%COMPUTERNAME%\_wired\_nps.etl
netsh ras set tracing * enabled
netsh trace start scenario=lan globallevel=0xff capture=yes maxsize=1024 tracefile=C:\MSLOG\%COMPUTERNAME%\_wired\_nps.etl
```
6. Run the followind command to enable CAPI2 logging:
6. Run the following command to enable CAPI2 logging:
```dos
```
wevtutil.exe sl Microsoft-Windows-CAPI2/Operational /e:true
```
7. Run the following command from the command prompt on the client machine and start PSR to capture screen images:
> [!NOTE]
> When the mouse button is clicked, the cursor will blink in red while capturing a screen image.
> [!NOTE]
> When the mouse button is clicked, the cursor will blink in red while capturing a screen image.
```dos
```
psr /start /output c:\MSLOG\%computername%\_psr.zip /maxsc 100
```
8. Repro the issue.
9. Run the following command on the client machine to stop the PSR capturing:
9. Run the following command on the client PC to stop the PSR capturing:
```dos
psr /stop
```
```
psr /stop
```
10. Run the following commands from the command prompt on the NPS.
**Stopping RAS trace log and Wireless scenario log**
- To stop RAS trace log and wireless scenario log:
```dos
netsh trace stop
```
```dos
netsh ras set tracing * disabled
```
**Disabling and copying CAPI2 log**
```
netsh trace stop
netsh ras set tracing * disabled
```
- To disable and copy CAPI2 log:
```dos
wevtutil.exe sl Microsoft-Windows-CAPI2/Operational /e:false
```
```dos
wevtutil.exe epl Microsoft-Windows-CAPI2/Operational C:\MSLOG\CAPI2\_%COMPUTERNAME%.evtx
```
```
wevtutil.exe sl Microsoft-Windows-CAPI2/Operational /e:false
wevtutil.exe epl Microsoft-Windows-CAPI2/Operational C:\MSLOG\CAPI2\_%COMPUTERNAME%.evtx
```
11. Run the following commands from the prompt on the client machine.
11. Run the following commands on the client PC.
- To stop RAS trace log and wireless scenario log:
```
netsh trace stop
netsh ras set tracing * disabled
```
**Stopping RAS trace log and Wireless scenario log**
- To disable and copy the CAPI2 log:
```
wevtutil.exe sl Microsoft-Windows-CAPI2/Operational /e:false
wevtutil.exe epl Microsoft-Windows-CAPI2/Operational C:\MSLOG\CAPI2\_%COMPUTERNAME%.evtx
```
12. Save the following logs on the client and the NPS:
**Client**
- C:\MSLOG\%computername%_psr.zip
- C:\MSLOG\CAPI2_%COMPUTERNAME%.evtx
- C:\MSLOG\%COMPUTERNAME%_wireless_cli.etl
- C:\MSLOG\%COMPUTERNAME%_wireless_cli.cab
- All log files and folders in %Systemroot%\Tracing
**NPS**
- C:\MSLOG\%COMPUTERNAME%_CAPI2.evtx
- C:\MSLOG\%COMPUTERNAME%_wireless_nps.etl (%COMPUTERNAME%_wired_nps.etl for wired scenario)
- C:\MSLOG\%COMPUTERNAME%_wireless_nps.cab (%COMPUTERNAME%_wired_nps.cab for wired scenario)
- All log files and folders in %Systemroot%\Tracing
```dos
netsh trace stop
```
```dos
netsh ras set tracing * disabled
```
**Disabling and copying CAPI2 log**
## Save environmental and configuration information
### On Windows client
```dos
wevtutil.exe sl Microsoft-Windows-CAPI2/Operational /e:false
```
```dos
wevtutil.exe epl Microsoft-Windows-CAPI2/Operational C:\MSLOG\CAPI2\_%COMPUTERNAME%.evtx
```
12. Save the following logs on the client and the NPS.
**Client**
- C:\MSLOG\%computername%_psr.zip
- C:\MSLOG\CAPI2_%COMPUTERNAME%.evtx
- C:\MSLOG\%COMPUTERNAME%_wireless_cli.etl
- C:\MSLOG\%COMPUTERNAME%_wireless_cli.cab
- All log files and folders in %Systemroot%\Tracing
**NPS**
- C:\MSLOG\%COMPUTERNAME%_CAPI2.evtx
- C:\MSLOG\%COMPUTERNAME%_wireless_nps.etl (%COMPUTERNAME%_wired_nps.etl for wired scenario)
- C:\MSLOG\%COMPUTERNAME%_wireless_nps.cab (%COMPUTERNAME%_wired_nps.cab for wired scenario)
- All log files and folders in %Systemroot%\Tracing
### Steps to save environmental / configuration information
**Client**
1. Create C:\MSLOG to store captured logs.
2. Launch a command prompt as an administrator.
3. Run the following commands.
- Environmental information and Group Policies application status
```dos
gpresult /H C:\MSLOG\%COMPUTERNAME%\_gpresult.htm
msinfo32 /report c:\MSLOG\%COMPUTERNAME%\_msinfo32.txt
ipconfig /all > c:\MSLOG\%COMPUTERNAME%\_ipconfig.txt
route print > c:\MSLOG\%COMPUTERNAME%\_route\_print.txt
```
**Event logs**
**Run the following command on Windows 8 and above **
```dos
wevtutil epl Microsoft-Windows-CertificateServicesClient-Lifecycle-System/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-Lifecycle-System\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServicesClient-Lifecycle-User/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-Lifecycle-User\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServices-Deployment/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServices-Deployment\_Operational.evtx
```
```dos
wevtutil epl Application c:\MSLOG\%COMPUTERNAME%\_Application.evtx
wevtutil epl System c:\MSLOG\%COMPUTERNAME%\_System.evtx
wevtutil epl Security c:\MSLOG\%COMPUTERNAME%\_Security.evtx
wevtutil epl Microsoft-Windows-GroupPolicy/Operational C:\MSLOG\%COMPUTERNAME%\_GroupPolicy\_Operational.evtx
wevtutil epl "Microsoft-Windows-WLAN-AutoConfig/Operational" c:\MSLOG\%COMPUTERNAME%\_Microsoft-Windows-WLAN-AutoConfig-Operational.evtx
wevtutil epl "Microsoft-Windows-Wired-AutoConfig/Operational" c:\MSLOG\%COMPUTERNAME%\_Microsoft-Windows-Wired-AutoConfig-Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServicesClient-CredentialRoaming/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-CredentialRoaming\_Operational.evtx
wevtutil epl Microsoft-Windows-CertPoleEng/Operational c:\MSLOG\%COMPUTERNAME%\_CertPoleEng\_Operational.evtx
```
**Certificates Store information**
```dos
certutil.exe -v -silent -store MY > c:\MSLOG\%COMPUTERNAME%\_cert-Personal-Registry.txt
certutil.exe -v -silent -store ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-TrustedRootCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-TrustedRootCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise ROOT > c:\MSLOG\%COMPUTERNAME%\_TrustedRootCA-Enterprise.txt
certutil.exe -v -silent -store TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-Reg.txt
certutil.exe -v -silent -store -grouppolicy TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-Enterprise.txt
certutil.exe -v -silent -store CA > c:\MSLOG\%COMPUTERNAME%\_cert-IntermediateCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy CA > c:\MSLOG\%COMPUTERNAME%\_cert-IntermediateCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise CA > c:\MSLOG\%COMPUTERNAME%\_cert-Intermediate-Enterprise.txt
certutil.exe -v -silent -store AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-Enterprise.txt
certutil.exe -v -silent -store SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-Registry.txt
certutil.exe -v -silent -store -grouppolicy SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-Enterprise.txt
certutil.exe -v -silent -store -enterprise NTAUTH > c:\MSLOG\%COMPUTERNAME%\_cert-NtAuth-Enterprise.txt
certutil.exe -v -silent -user -store MY > c:\MSLOG\%COMPUTERNAME%\_cert-User-Personal-Registry.txt
certutil.exe -v -silent -user -store ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-User-TrustedRootCA-Registry.txt
certutil.exe -v -silent -user -store -enterprise ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-User-TrustedRootCA-Enterprise.txt
certutil.exe -v -silent -user -store TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-User-EnterpriseTrust-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-User-EnterpriseTrust-GroupPolicy.txt
certutil.exe -v -silent -user -store CA > c:\MSLOG\%COMPUTERNAME%\_cert-User-IntermediateCA-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy CA > c:\MSLOG\%COMPUTERNAME%\_cert-User-IntermediateCA-GroupPolicy.txt
certutil.exe -v -silent -user -store Disallowed > c:\MSLOG\%COMPUTERNAME%\_cert-User-UntrustedCertificates-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy Disallowed > c:\MSLOG\%COMPUTERNAME%\_cert-User-UntrustedCertificates-GroupPolicy.txt
certutil.exe -v -silent -user -store AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-3rdPartyRootCA-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-3rdPartyRootCA-GroupPolicy.txt
certutil.exe -v -silent -user -store SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-SmartCardRoot-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-SmartCardRoot-GroupPolicy.txt
certutil.exe -v -silent -user -store UserDS > c:\MSLOG\%COMPUTERNAME%\_cert-User-UserDS.txt
```
**Wireless LAN Client information**
```dos
netsh wlan show all > c:\MSLOG\%COMPUTERNAME%\_wlan\_show\_all.txt
netsh wlan export profile folder=c:\MSLOG\
```
**Wired LAN Client information**
```dos
netsh lan show all > c:\MSLOG\%COMPUTERNAME%\_lan\_show\_all.txt
netsh lan export profile folder=c:\MSLOG\
```
4. Save the logs stored in C:\MSLOG.
**NPS**
1. Create C:\MSLOG to store captured logs.
2. Launch a command prompt as an administrator.
3. Run the following commands:
**Environmental information and Group Policies application status**
```dos
gpresult /H C:\MSLOG\%COMPUTERNAME%\_gpresult.txt
- Environmental information and Group Policies application status
```
gpresult /H C:\MSLOG\%COMPUTERNAME%\_gpresult.htm
msinfo32 /report c:\MSLOG\%COMPUTERNAME%\_msinfo32.txt
ipconfig /all > c:\MSLOG\%COMPUTERNAME%\_ipconfig.txt
route print > c:\MSLOG\%COMPUTERNAME%\_route\_print.txt
```
- Event logs
```
wevtutil epl Application c:\MSLOG\%COMPUTERNAME%\_Application.evtx
wevtutil epl System c:\MSLOG\%COMPUTERNAME%\_System.evtx
wevtutil epl Security c:\MSLOG\%COMPUTERNAME%\_Security.evtx
wevtutil epl Microsoft-Windows-GroupPolicy/Operational C:\MSLOG\%COMPUTERNAME%\_GroupPolicy\_Operational.evtx
wevtutil epl "Microsoft-Windows-WLAN-AutoConfig/Operational" c:\MSLOG\%COMPUTERNAME%\_Microsoft-Windows-WLAN-AutoConfig-Operational.evtx
wevtutil epl "Microsoft-Windows-Wired-AutoConfig/Operational" c:\MSLOG\%COMPUTERNAME%\_Microsoft-Windows-Wired-AutoConfig-Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServicesClient-CredentialRoaming/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-CredentialRoaming\_Operational.evtx
wevtutil epl Microsoft-Windows-CertPoleEng/Operational c:\MSLOG\%COMPUTERNAME%\_CertPoleEng\_Operational.evtx
```
- For Windows 8 and later, also run these commands for event logs:
```
wevtutil epl Microsoft-Windows-CertificateServicesClient-Lifecycle-System/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-Lifecycle-System\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServicesClient-Lifecycle-User/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-Lifecycle-User\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServices-Deployment/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServices-Deployment\_Operational.evtx
```
- Certificates Store information:
```
certutil.exe -v -silent -store MY > c:\MSLOG\%COMPUTERNAME%\_cert-Personal-Registry.txt
certutil.exe -v -silent -store ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-TrustedRootCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-TrustedRootCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise ROOT > c:\MSLOG\%COMPUTERNAME%\_TrustedRootCA-Enterprise.txt
certutil.exe -v -silent -store TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-Reg.txt
certutil.exe -v -silent -store -grouppolicy TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-Enterprise.txt
certutil.exe -v -silent -store CA > c:\MSLOG\%COMPUTERNAME%\_cert-IntermediateCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy CA > c:\MSLOG\%COMPUTERNAME%\_cert-IntermediateCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise CA > c:\MSLOG\%COMPUTERNAME%\_cert-Intermediate-Enterprise.txt
certutil.exe -v -silent -store AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-Enterprise.txt
certutil.exe -v -silent -store SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-Registry.txt
certutil.exe -v -silent -store -grouppolicy SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-Enterprise.txt
certutil.exe -v -silent -store -enterprise NTAUTH > c:\MSLOG\%COMPUTERNAME%\_cert-NtAuth-Enterprise.txt
certutil.exe -v -silent -user -store MY > c:\MSLOG\%COMPUTERNAME%\_cert-User-Personal-Registry.txt
certutil.exe -v -silent -user -store ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-User-TrustedRootCA-Registry.txt
certutil.exe -v -silent -user -store -enterprise ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-User-TrustedRootCA-Enterprise.txt
certutil.exe -v -silent -user -store TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-User-EnterpriseTrust-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-User-EnterpriseTrust-GroupPolicy.txt
certutil.exe -v -silent -user -store CA > c:\MSLOG\%COMPUTERNAME%\_cert-User-IntermediateCA-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy CA > c:\MSLOG\%COMPUTERNAME%\_cert-User-IntermediateCA-GroupPolicy.txt
certutil.exe -v -silent -user -store Disallowed > c:\MSLOG\%COMPUTERNAME%\_cert-User-UntrustedCertificates-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy Disallowed > c:\MSLOG\%COMPUTERNAME%\_cert-User-UntrustedCertificates-GroupPolicy.txt
certutil.exe -v -silent -user -store AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-3rdPartyRootCA-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-3rdPartyRootCA-GroupPolicy.txt
certutil.exe -v -silent -user -store SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-SmartCardRoot-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-SmartCardRoot-GroupPolicy.txt
certutil.exe -v -silent -user -store UserDS > c:\MSLOG\%COMPUTERNAME%\_cert-User-UserDS.txt
```
- Wireless LAN client information:
```
netsh wlan show all > c:\MSLOG\%COMPUTERNAME%\_wlan\_show\_all.txt
netsh wlan export profile folder=c:\MSLOG\
```
- Wired LAN Client information
```
netsh lan show all > c:\MSLOG\%COMPUTERNAME%\_lan\_show\_all.txt
netsh lan export profile folder=c:\MSLOG\
```
4. Save the logs stored in C:\MSLOG.
### On NPS
1. Create C:\MSLOG to store captured logs.
2. Launch a command prompt as an administrator.
3. Run the following commands.
- Environmental information and Group Policies application status:
```
gpresult /H C:\MSLOG\%COMPUTERNAME%\_gpresult.txt
msinfo32 /report c:\MSLOG\%COMPUTERNAME%\_msinfo32.txt
ipconfig /all > c:\MSLOG\%COMPUTERNAME%\_ipconfig.txt
route print > c:\MSLOG\%COMPUTERNAME%\_route\_print.txt
```
- Event logs:
```
wevtutil epl Application c:\MSLOG\%COMPUTERNAME%\_Application.evtx
wevtutil epl System c:\MSLOG\%COMPUTERNAME%\_System.evtx
wevtutil epl Security c:\MSLOG\%COMPUTERNAME%\_Security.evtx
wevtutil epl Microsoft-Windows-GroupPolicy/Operational c:\MSLOG\%COMPUTERNAME%\_GroupPolicy\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServicesClient-CredentialRoaming/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-CredentialRoaming\_Operational.evtx
wevtutil epl Microsoft-Windows-CertPoleEng/Operational c:\MSLOG\%COMPUTERNAME%\_CertPoleEng\_Operational.evtx
```
- Run the following 3 commands on Windows Server 2012 and later:
```
wevtutil epl Microsoft-Windows-CertificateServicesClient-Lifecycle-System/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-Lifecycle-System\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServicesClient-Lifecycle-User/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-Lifecycle-User\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServices-Deployment/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServices-Deployment\_Operational.evtx
```
- Certificates store information
```
certutil.exe -v -silent -store MY > c:\MSLOG\%COMPUTERNAME%\_cert-Personal-Registry.txt
certutil.exe -v -silent -store ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-TrustedRootCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-TrustedRootCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise ROOT > c:\MSLOG\%COMPUTERNAME%\_TrustedRootCA-Enterprise.txt
certutil.exe -v -silent -store TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-Reg.txt
certutil.exe -v -silent -store -grouppolicy TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-Enterprise.txt
certutil.exe -v -silent -store CA > c:\MSLOG\%COMPUTERNAME%\_cert-IntermediateCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy CA > c:\MSLOG\%COMPUTERNAME%\_cert-IntermediateCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise CA > c:\MSLOG\%COMPUTERNAME%\_cert-Intermediate-Enterprise.txt
certutil.exe -v -silent -store AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-Enterprise.txt
certutil.exe -v -silent -store SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-Registry.txt
certutil.exe -v -silent -store -grouppolicy SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-Enterprise.txt
certutil.exe -v -silent -store -enterprise NTAUTH > c:\MSLOG\%COMPUTERNAME%\_cert-NtAuth-Enterprise.txt
certutil.exe -v -silent -user -store MY > c:\MSLOG\%COMPUTERNAME%\_cert-User-Personal-Registry.txt
certutil.exe -v -silent -user -store ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-User-TrustedRootCA-Registry.txt
certutil.exe -v -silent -user -store -enterprise ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-User-TrustedRootCA-Enterprise.txt
certutil.exe -v -silent -user -store TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-User-EnterpriseTrust-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-User-EnterpriseTrust-GroupPolicy.txt
certutil.exe -v -silent -user -store CA > c:\MSLOG\%COMPUTERNAME%\_cert-User-IntermediateCA-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy CA > c:\MSLOG\%COMPUTERNAME%\_cert-User-IntermediateCA-GroupPolicy.txt
certutil.exe -v -silent -user -store Disallowed > c:\MSLOG\%COMPUTERNAME%\_cert-User-UntrustedCertificates-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy Disallowed > c:\MSLOG\%COMPUTERNAME%\_cert-User-UntrustedCertificates-GroupPolicy.txt
certutil.exe -v -silent -user -store AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-3rdPartyRootCA-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-3rdPartyRootCA-GroupPolicy.txt
certutil.exe -v -silent -user -store SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-SmartCardRoot-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-SmartCardRoot-GroupPolicy.txt
certutil.exe -v -silent -user -store UserDS > c:\MSLOG\%COMPUTERNAME%\_cert-User-UserDS.txt
```
- NPS configuration information:
```
netsh nps show config > C:\MSLOG\%COMPUTERNAME%\_nps\_show\_config.txt
netsh nps export filename=C:\MSLOG\%COMPUTERNAME%\_nps\_export.xml exportPSK=YES
```
3. Take the following steps to save an NPS accounting log.
1. Open **Administrative tools > Network Policy Server**.
2. On the Network Policy Server administration tool, select **Accounting** in the left pane.
3. Click **Change Log File Properties**.
4. On the **Log File** tab, note the log file naming convention shown as **Name** and the log file location shown in **Directory** box.
5. Copy the log file to C:\MSLOG.
**Event logs**
**Run the following 3 commands on Windows Server 2012 and above:**
```dos
wevtutil epl Microsoft-Windows-CertificateServicesClient-Lifecycle-System/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-Lifecycle-System\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServicesClient-Lifecycle-User/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-Lifecycle-User\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServices-Deployment/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServices-Deployment\_Operational.evtx
```
4. Save the logs stored in C:\MSLOG.
```dos
wevtutil epl Application c:\MSLOG\%COMPUTERNAME%\_Application.evtx
wevtutil epl System c:\MSLOG\%COMPUTERNAME%\_System.evtx
wevtutil epl Security c:\MSLOG\%COMPUTERNAME%\_Security.evtx
wevtutil epl Microsoft-Windows-GroupPolicy/Operational c:\MSLOG\%COMPUTERNAME%\_GroupPolicy\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServicesClient-CredentialRoaming/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-CredentialRoaming\_Operational.evtx
wevtutil epl Microsoft-Windows-CertPoleEng/Operational c:\MSLOG\%COMPUTERNAME%\_CertPoleEng\_Operational.evtx
```
### Certificate Authority (CA) (OPTIONAL)
**Certificates store information**
```dos
certutil.exe -v -silent -store MY > c:\MSLOG\%COMPUTERNAME%\_cert-Personal-Registry.txt
certutil.exe -v -silent -store ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-TrustedRootCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-TrustedRootCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise ROOT > c:\MSLOG\%COMPUTERNAME%\_TrustedRootCA-Enterprise.txt
certutil.exe -v -silent -store TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-Reg.txt
certutil.exe -v -silent -store -grouppolicy TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-Enterprise.txt
certutil.exe -v -silent -store CA > c:\MSLOG\%COMPUTERNAME%\_cert-IntermediateCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy CA > c:\MSLOG\%COMPUTERNAME%\_cert-IntermediateCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise CA > c:\MSLOG\%COMPUTERNAME%\_cert-Intermediate-Enterprise.txt
certutil.exe -v -silent -store AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-Enterprise.txt
certutil.exe -v -silent -store SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-Registry.txt
certutil.exe -v -silent -store -grouppolicy SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-Enterprise.txt
certutil.exe -v -silent -store -enterprise NTAUTH > c:\MSLOG\%COMPUTERNAME%\_cert-NtAuth-Enterprise.txt
certutil.exe -v -silent -user -store MY > c:\MSLOG\%COMPUTERNAME%\_cert-User-Personal-Registry.txt
certutil.exe -v -silent -user -store ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-User-TrustedRootCA-Registry.txt
certutil.exe -v -silent -user -store -enterprise ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-User-TrustedRootCA-Enterprise.txt
certutil.exe -v -silent -user -store TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-User-EnterpriseTrust-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-User-EnterpriseTrust-GroupPolicy.txt
certutil.exe -v -silent -user -store CA > c:\MSLOG\%COMPUTERNAME%\_cert-User-IntermediateCA-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy CA > c:\MSLOG\%COMPUTERNAME%\_cert-User-IntermediateCA-GroupPolicy.txt
certutil.exe -v -silent -user -store Disallowed > c:\MSLOG\%COMPUTERNAME%\_cert-User-UntrustedCertificates-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy Disallowed > c:\MSLOG\%COMPUTERNAME%\_cert-User-UntrustedCertificates-GroupPolicy.txt
certutil.exe -v -silent -user -store AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-3rdPartyRootCA-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-3rdPartyRootCA-GroupPolicy.txt
certutil.exe -v -silent -user -store SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-SmartCardRoot-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-SmartCardRoot-GroupPolicy.txt
certutil.exe -v -silent -user -store UserDS > c:\MSLOG\%COMPUTERNAME%\_cert-User-UserDS.txt
```
**NPS configuration information**
```dos
netsh nps show config > C:\MSLOG\%COMPUTERNAME%\_nps\_show\_config.txt
netsh nps export filename=C:\MSLOG\%COMPUTERNAME%\_nps\_export.xml exportPSK=YES
```
3. Take the following steps to save an NPS accounting log:
4. Launch **Administrative tools** - **Network Policy Server**.
- On the Network Policy Server administration tool, select **Accounting** in the left pane.
- Click **Change Log File Properties** in the right pane.
- Click the **Log File** tab, note the log file naming convention shown as *Name* and the log file location shown in the **Directory** box.
- Copy the log file to C:\MSLOG.
- Save the logs stored in C:\MSLOG.
**Certificate Authority (CA)** *Optional*
1. On a CA, launch a command prompt as an administrator.
2. Create C:\MSLOG to store captured logs.
3. Run the following commands:
Environmental information and Group Policies application status
```dos
gpresult /H C:\MSLOG\%COMPUTERNAME%\_gpresult.txt
msinfo32 /report c:\MSLOG\%COMPUTERNAME%\_msinfo32.txt
ipconfig /all > c:\MSLOG\%COMPUTERNAME%\_ipconfig.txt
route print > c:\MSLOG\%COMPUTERNAME%\_route\_print.txt
```
**Event logs**
**Run the following 3 lines on Windows 2012 and up:**
```dos
wevtutil epl Microsoft-Windows-CertificateServicesClient-Lifecycle-System/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-Lifecycle-System\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServicesClient-Lifecycle-User/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-Lifecycle-User\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServices-Deployment/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServices-Deployment\_Operational.evtx
```
```dos
wevtutil epl Application c:\MSLOG\%COMPUTERNAME%\_Application.evtx
wevtutil epl System c:\MSLOG\%COMPUTERNAME%\_System.evtx
wevtutil epl Security c:\MSLOG\%COMPUTERNAME%\_Security.evtx
wevtutil epl Microsoft-Windows-GroupPolicy/Operational c:\MSLOG\%COMPUTERNAME%\_GroupPolicy\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServicesClient-CredentialRoaming/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-CredentialRoaming\_Operational.evtx
wevtutil epl Microsoft-Windows-CertPoleEng/Operational c:\MSLOG\%COMPUTERNAME%\_CertPoleEng\_Operational.evtx
```
**Certificates store information**
```dos
certutil.exe -v -silent -store MY > c:\MSLOG\%COMPUTERNAME%\_cert-Personal-Registry.txt
certutil.exe -v -silent -store ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-TrustedRootCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-TrustedRootCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise ROOT > c:\MSLOG\%COMPUTERNAME%\_TrustedRootCA-Enterprise.txt
certutil.exe -v -silent -store TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-Reg.txt
certutil.exe -v -silent -store -grouppolicy TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-Enterprise.txt
certutil.exe -v -silent -store CA > c:\MSLOG\%COMPUTERNAME%\_cert-IntermediateCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy CA > c:\MSLOG\%COMPUTERNAME%\_cert-IntermediateCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise CA > c:\MSLOG\%COMPUTERNAME%\_cert-Intermediate-Enterprise.txt
certutil.exe -v -silent -store AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-Enterprise.txt
certutil.exe -v -silent -store SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-Registry.txt
certutil.exe -v -silent -store -grouppolicy SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-Enterprise.txt
certutil.exe -v -silent -store -enterprise NTAUTH > c:\MSLOG\%COMPUTERNAME%\_cert-NtAuth-Enterprise.txt
certutil.exe -v -silent -user -store MY > c:\MSLOG\%COMPUTERNAME%\_cert-User-Personal-Registry.txt
certutil.exe -v -silent -user -store ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-User-TrustedRootCA-Registry.txt
certutil.exe -v -silent -user -store -enterprise ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-User-TrustedRootCA-Enterprise.txt
certutil.exe -v -silent -user -store TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-User-EnterpriseTrust-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-User-EnterpriseTrust-GroupPolicy.txt
certutil.exe -v -silent -user -store CA > c:\MSLOG\%COMPUTERNAME%\_cert-User-IntermediateCA-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy CA > c:\MSLOG\%COMPUTERNAME%\_cert-User-IntermediateCA-GroupPolicy.txt
certutil.exe -v -silent -user -store Disallowed > c:\MSLOG\%COMPUTERNAME%\_cert-User-UntrustedCertificates-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy Disallowed > c:\MSLOG\%COMPUTERNAME%\_cert-User-UntrustedCertificates-GroupPolicy.txt
certutil.exe -v -silent -user -store AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-3rdPartyRootCA-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-3rdPartyRootCA-GroupPolicy.txt
certutil.exe -v -silent -user -store SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-SmartCardRoot-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-SmartCardRoot-GroupPolicy.txt
certutil.exe -v -silent -user -store UserDS > c:\MSLOG\%COMPUTERNAME%\_cert-User-UserDS.txt
```
**CA configuration information**
```dos
reg save HKLM\System\CurrentControlSet\Services\CertSvc c:\MSLOG\%COMPUTERNAME%\_CertSvc.hiv
reg export HKLM\System\CurrentControlSet\Services\CertSvc c:\MSLOG\%COMPUTERNAME%\_CertSvc.txt
reg save HKLM\SOFTWARE\Microsoft\Cryptography c:\MSLOG\%COMPUTERNAME%\_Cryptography.hiv
reg export HKLM\SOFTWARE\Microsoft\Cryptography c:\MSLOG\%COMPUTERNAME%\_Cryptography.tx
```
4. Copy the following files, if exist, to C:\MSLOG. %windir%\CAPolicy.inf
5. Log on to a domain controller and create C:\MSLOG to store captured logs.
6. Launch Windows PowerShell as an administrator.
7. Run the following PowerShell commandlets
\* Replace the domain name in ";.. ,DC=test,DC=local"; with appropriate domain name. The example shows commands for ";test.local"; domain.
```powershell
Import-Module ActiveDirectory
Get-ADObject -SearchBase ";CN=Public Key Services,CN=Services,CN=Configuration,DC=test,DC=local"; -Filter \* -Properties \* | fl \* > C:\MSLOG\Get-ADObject\_$Env:COMPUTERNAME.txt
```
8. Save the following logs:
- All files in C:\MSLOG on the CA
- All files in C:\MSLOG on the domain controller
1. On a CA, launch a command prompt as an administrator. Create C:\MSLOG to store captured logs.
2. Run the following commands.
- Environmental information and Group Policies application status
```
gpresult /H C:\MSLOG\%COMPUTERNAME%\_gpresult.txt
msinfo32 /report c:\MSLOG\%COMPUTERNAME%\_msinfo32.txt
ipconfig /all > c:\MSLOG\%COMPUTERNAME%\_ipconfig.txt
route print > c:\MSLOG\%COMPUTERNAME%\_route\_print.txt
```
- Event logs
```
wevtutil epl Application c:\MSLOG\%COMPUTERNAME%\_Application.evtx
wevtutil epl System c:\MSLOG\%COMPUTERNAME%\_System.evtx
wevtutil epl Security c:\MSLOG\%COMPUTERNAME%\_Security.evtx
wevtutil epl Microsoft-Windows-GroupPolicy/Operational c:\MSLOG\%COMPUTERNAME%\_GroupPolicy\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServicesClient-CredentialRoaming/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-CredentialRoaming\_Operational.evtx
wevtutil epl Microsoft-Windows-CertPoleEng/Operational c:\MSLOG\%COMPUTERNAME%\_CertPoleEng\_Operational.evtx
```
- Run the following 3 lines on Windows 2012 and up
```
wevtutil epl Microsoft-Windows-CertificateServicesClient-Lifecycle-System/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-Lifecycle-System\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServicesClient-Lifecycle-User/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServicesClient-Lifecycle-User\_Operational.evtx
wevtutil epl Microsoft-Windows-CertificateServices-Deployment/Operational c:\MSLOG\%COMPUTERNAME%\_CertificateServices-Deployment\_Operational.evtx
```
- Certificates store information
```
certutil.exe -v -silent -store MY > c:\MSLOG\%COMPUTERNAME%\_cert-Personal-Registry.txt
certutil.exe -v -silent -store ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-TrustedRootCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-TrustedRootCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise ROOT > c:\MSLOG\%COMPUTERNAME%\_TrustedRootCA-Enterprise.txt
certutil.exe -v -silent -store TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-Reg.txt
certutil.exe -v -silent -store -grouppolicy TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-EnterpriseTrust-Enterprise.txt
certutil.exe -v -silent -store CA > c:\MSLOG\%COMPUTERNAME%\_cert-IntermediateCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy CA > c:\MSLOG\%COMPUTERNAME%\_cert-IntermediateCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise CA > c:\MSLOG\%COMPUTERNAME%\_cert-Intermediate-Enterprise.txt
certutil.exe -v -silent -store AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-Registry.txt
certutil.exe -v -silent -store -grouppolicy AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-3rdPartyRootCA-Enterprise.txt
certutil.exe -v -silent -store SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-Registry.txt
certutil.exe -v -silent -store -grouppolicy SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-GroupPolicy.txt
certutil.exe -v -silent -store -enterprise SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-SmartCardRoot-Enterprise.txt
certutil.exe -v -silent -store -enterprise NTAUTH > c:\MSLOG\%COMPUTERNAME%\_cert-NtAuth-Enterprise.txt
certutil.exe -v -silent -user -store MY > c:\MSLOG\%COMPUTERNAME%\_cert-User-Personal-Registry.txt
certutil.exe -v -silent -user -store ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-User-TrustedRootCA-Registry.txt
certutil.exe -v -silent -user -store -enterprise ROOT > c:\MSLOG\%COMPUTERNAME%\_cert-User-TrustedRootCA-Enterprise.txt
certutil.exe -v -silent -user -store TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-User-EnterpriseTrust-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy TRUST > c:\MSLOG\%COMPUTERNAME%\_cert-User-EnterpriseTrust-GroupPolicy.txt
certutil.exe -v -silent -user -store CA > c:\MSLOG\%COMPUTERNAME%\_cert-User-IntermediateCA-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy CA > c:\MSLOG\%COMPUTERNAME%\_cert-User-IntermediateCA-GroupPolicy.txt
certutil.exe -v -silent -user -store Disallowed > c:\MSLOG\%COMPUTERNAME%\_cert-User-UntrustedCertificates-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy Disallowed > c:\MSLOG\%COMPUTERNAME%\_cert-User-UntrustedCertificates-GroupPolicy.txt
certutil.exe -v -silent -user -store AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-3rdPartyRootCA-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy AuthRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-3rdPartyRootCA-GroupPolicy.txt
certutil.exe -v -silent -user -store SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-SmartCardRoot-Registry.txt
certutil.exe -v -silent -user -store -grouppolicy SmartCardRoot > c:\MSLOG\%COMPUTERNAME%\_cert-User-SmartCardRoot-GroupPolicy.txt
certutil.exe -v -silent -user -store UserDS > c:\MSLOG\%COMPUTERNAME%\_cert-User-UserDS.txt
```
- CA configuration information
```
reg save HKLM\System\CurrentControlSet\Services\CertSvc c:\MSLOG\%COMPUTERNAME%\_CertSvc.hiv
reg export HKLM\System\CurrentControlSet\Services\CertSvc c:\MSLOG\%COMPUTERNAME%\_CertSvc.txt
reg save HKLM\SOFTWARE\Microsoft\Cryptography c:\MSLOG\%COMPUTERNAME%\_Cryptography.hiv
reg export HKLM\SOFTWARE\Microsoft\Cryptography c:\MSLOG\%COMPUTERNAME%\_Cryptography.tx
```
3. Copy the following files, if exist, to C:\MSLOG: %windir%\CAPolicy.inf
4. Log on to a domain controller and create C:\MSLOG to store captured logs.
5. Launch Windows PowerShell as an administrator.
6. Run the following PowerShell cmdlets. Replace the domain name in ";.. ,DC=test,DC=local"; with appropriate domain name. The example shows commands for ";test.local"; domain.
```powershell
Import-Module ActiveDirectory
Get-ADObject -SearchBase ";CN=Public Key Services,CN=Services,CN=Configuration,DC=test,DC=local"; -Filter \* -Properties \* | fl \* > C:\MSLOG\Get-ADObject\_$Env:COMPUTERNAME.txt
```
7. Save the following logs.
- All files in C:\MSLOG on the CA
- All files in C:\MSLOG on the domain controller

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@ -0,0 +1,11 @@
---
description: A full-sized view of the boot sequence flowchart.
title: Boot sequence flowchart
ms.date: 11/16/2018
---
Return to: [Advanced troubleshooting for Windows boot problems](advanced-troubleshooting-boot-problems.md)<br>
![Full-sized boot sequence flowchart](images/boot-sequence.png)

2
windows/client-management/manage-settings-app-with-group-policy.md
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@ -38,7 +38,7 @@ Policy paths:
The Group Policy can be configured in one of two ways: specify a list of pages that are shown or specify a list of pages to hide. To do this, add either **ShowOnly:** or **Hide:** followed by a semicolon delimited list of URIs in **Settings Page Visiblity**. For a full list of URIs, see the URI scheme reference section in [Launch the Windows Settings app](https://docs.microsoft.com/windows/uwp/launch-resume/launch-settings-app#ms-settings-uri-scheme-reference).
>[!NOTE]
> When you specify the URI in the Settings Page Visbility textbox, don't include **ms-settings:** in the string.
> When you specify the URI in the Settings Page Visibility textbox, don't include **ms-settings:** in the string.
Here are some examples:

2
windows/client-management/mdm/azure-active-directory-integration-with-mdm.md
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@ -400,7 +400,7 @@ Location:
Example:
HTTP/1.1 302
Location: ms-appx-web://App1/ToUResponse?error=access_denied&error_description=Acess%20is%20denied%2E
Location: ms-appx-web://App1/ToUResponse?error=access_denied&error_description=Access%20is%20denied%2E
```
The following table shows the error codes.

2
windows/client-management/mdm/bulk-enrollment-using-windows-provisioning-tool.md
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@ -79,7 +79,7 @@ Using the ICD, create a provisioning package using the enrollment information re
12. Enter the values for your package and specify the package output location.
![enter package information](images/bulk-enrollment3.png)
![enter additonal information for package information](images/bulk-enrollment4.png)
![enter additional information for package information](images/bulk-enrollment4.png)
![specify file location](images/bulk-enrollment6.png)
13. Click **Build**.

8
windows/client-management/mdm/policy-csp-defender.md
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@ -6,7 +6,7 @@ ms.topic: article
ms.prod: w10
ms.technology: windows
author: MariciaAlforque
ms.date: 08/08/2018
ms.date: 11/14/2018
---
# Policy CSP - Defender
@ -1366,7 +1366,7 @@ ADMX Info:
> [!NOTE]
> This policy is only enforced in Windows 10 for desktop. The previous name was GuardedFoldersAllowedApplications and changed to ControlledFolderAccessAllowedApplications.
Added in Windows 10, version 1709. This policy setting allows user-specified applications to the guard my folders feature. Adding an allowed application means the guard my folders feature will allow the application to modify or delete content in certain folders such as My Documents. In most cases it will not be necessary to add entries. Windows Defender Antivirus will automatically detect and dynamically add applications that are friendly. Value type is string. Use the | as the substring separator.
Added in Windows 10, version 1709. This policy setting allows user-specified applications to the controlled folder access feature. Adding an allowed application means the controlled folder access feature will allow the application to modify or delete content in certain folders such as My Documents. In most cases it will not be necessary to add entries. Windows Defender Antivirus will automatically detect and dynamically add applications that are friendly. Value type is string. Use the | as the substring separator.
<!--/Description-->
<!--ADMXMapped-->
@ -1421,7 +1421,7 @@ ADMX Info:
> [!NOTE]
> This policy is only enforced in Windows 10 for desktop. The previous name was GuardedFoldersList and changed to ControlledFolderAccessProtectedFolders.
Added in Windows 10, version 1709. This policy settings allows adding user-specified folder locations to the guard my folders feature. These folders will complement the system defined folders such as My Documents and My Pictures. The list of system folders will be displayed in the user interface and can not be changed. Value type is string. Use the | as the substring separator.
Added in Windows 10, version 1709. This policy settings allows adding user-specified folder locations to the controlled folder access feature. These folders will complement the system defined folders such as My Documents and My Pictures. The list of system folders will be displayed in the user interface and can not be changed. Value type is string. Use the | as the substring separator.
<!--/Description-->
<!--ADMXMapped-->
@ -1679,7 +1679,7 @@ ADMX Info:
> [!NOTE]
> This policy is only enforced in Windows 10 for desktop. The previous name was EnableGuardMyFolders and changed to EnableControlledFolderAccess.
Added in Windows 10, version 1709. This policy enables setting the state (On/Off/Audit) for the guard my folders feature. The guard my folders feature removes modify and delete permissions from untrusted applications to certain folders such as My Documents. Value type is integer and the range is 0 - 2.
Added in Windows 10, version 1709. This policy enables setting the state (On/Off/Audit) for the controlled folder access feature. The controlled folder access feature removes modify and delete permissions from untrusted applications to certain folders such as My Documents. Value type is integer and the range is 0 - 2.
<!--/Description-->
<!--ADMXMapped-->

64
windows/client-management/windows-10-support-solutions.md
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@ -7,45 +7,54 @@ ms.sitesec: library
ms.author: elizapo
author: kaushika-msft
ms.localizationpriority: medium
ms.date: 11/08/2017
ms.date: 11/08/2018
---
# Top support solutions for Windows 10
Microsoft regularly releases both updates and solutions for Windows 10. To ensure your computers can receive future updates, including security updates, it's important to keep them updated. Check out the following links for a complete list of released updates:
- [Windows 10 Version 1703 update history](https://support.microsoft.com/help/4018124/)
- [Windows 10 Version 1607 update history](https://support.microsoft.com/help/4000825/)
- [Windows 10 Version 1511 update history](https://support.microsoft.com/help/4000824/)
- [Windows 10 version 1803 update history](https://support.microsoft.com/help/4099479)
- [Windows 10 version 1709 update history](https://support.microsoft.com/help/4043454)
- [Windows 10 Version 1703 update history](https://support.microsoft.com/help/4018124)
- [Windows 10 Version 1607 update history](https://support.microsoft.com/help/4000825)
- [Windows 10 Version 1511 update history](https://support.microsoft.com/help/4000824)
These are the top Microsoft Support solutions for the most common issues experienced when using Windows 10 in an enterprise or IT pro environment. The links below include links to KB articles, updates, and library articles.
## Solutions related to installing Windows updates or hotfixes
- [Understanding the Windowsupdate.log file for advanced users](https://support.microsoft.com/help/4035760/understanding-the-windowsupdate-log-file-for-advanced-users)
- [You can't install updates on a Windows-based computer](https://support.microsoft.com/help/2509997/you-can-t-install-updates-on-a-windows-based-computer)
- [Get-WindowsUpdateLog](https://technet.microsoft.com/itpro/powershell/windows/windowsupdate/get-windowsupdatelog)
- [How to read the Windowsupdate.log file](https://support.microsoft.com/help/902093/how-to-read-the-windowsupdate-log-file)
- [Can't download updates from Windows Update from behind a firewall or proxy server](https://support.microsoft.com/help/3084568/can-t-download-updates-from-windows-update-from-behind-a-firewall-or-p)
- [Computer staged from a SysPrepped image doesn't receive WSUS updates](https://support.microsoft.com/help/4010909/computer-staged-from-a-sysprepped-image-doesn-t-receive-wsus-updates)
- [Servicing stack update for Windows 10 Version 1703: June 13, 2017](https://support.microsoft.com/help/4022405/servicingstackupdateforwindows10version1703june13-2017)
- [Servicing stack update for Windows 10 Version 1607 and Windows Server 2016: March 14, 2017](https://support.microsoft.com/help/4013418/servicing-stack-update-for-windows-10-version-1607-and-windows-server)
## Solutions related to installing Windows Updates
- [How does Windows Update work](https://docs.microsoft.com/en-us/windows/deployment/update/how-windows-update-works)
- [Windows Update log files](https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-logs)
- [Windows Update troubleshooting](https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-troubleshooting)
- [Windows Update common errors and mitigation](https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-errors)
- [Windows Update - additional resources](https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-resources)
## Solutions related to installing or upgrading Windows
- [Quick Fixes](https://docs.microsoft.com/en-us/windows/deployment/upgrade/quick-fixes)
- [Troubleshooting upgrade errors](https://docs.microsoft.com/en-us/windows/deployment/upgrade/troubleshoot-upgrade-errors)
- [Resolution procedures](https://docs.microsoft.com/en-us/windows/deployment/upgrade/resolution-procedures)
- ["0xc1800118" error when you push Windows 10 Version 1607 by using WSUS](https://support.microsoft.com/en-in/help/3194588/0xc1800118-error-when-you-push-windows-10-version-1607-by-using-wsus)
- [0xC1900101 error when Windows 10 upgrade fails after the second system restart](https://support.microsoft.com/en-in/help/3208485/0xc1900101-error-when-windows-10-upgrade-fails-after-the-second-system)
## Solutions related to BitLocker
- [BitLocker recovery guide](https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-recovery-guide-plan)
- [BitLocker: How to enable Network Unlock](https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-how-to-enable-network-unlock)
- [BitLocker: Use BitLocker Drive Encryption Tools to manage BitLocker](https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-use-bitlocker-drive-encryption-tools-to-manage-bitlocker)
- [BitLocker Group Policy settings](https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-group-policy-settings)
## Solutions related to Bugchecks or Stop Errors
- [Troubleshooting Stop error problems for IT Pros](https://support.microsoft.com/help/3106831/troubleshooting-stop-error-problems-for-it-pros)
- [How to use Windows Recovery Environment (WinRE) to troubleshoot common startup issues](https://support.microsoft.com/help/4026030/how-to-use-windows-recovery-environment-winre-to-troubleshoot-common-s)
- [How to troubleshoot Windows-based computer freeze issues](https://support.microsoft.com/help/3118553/how-to-troubleshoot-windows-based-computer-freeze-issues)
- [Understanding Bugchecks](https://blogs.technet.microsoft.com/askperf/2007/12/18/understanding-bugchecks/)
- [Understanding Crash Dump Files](https://blogs.technet.microsoft.com/askperf/2008/01/08/understanding-crash-dump-files/)
- [Introduction of page file in Long-Term Servicing Channel and Semi-Annual Channel of Windows](https://support.microsoft.com/help/4133658)
## Solutions related to Windows Boot issues
- [Troubleshooting Windows boot problems for IT Pros](https://support.microsoft.com/help/4343769)
- [How to use Windows Recovery Environment (WinRE) to troubleshoot common startup issues](https://support.microsoft.com/help/4026030/how-to-use-windows-recovery-environment-winre-to-troubleshoot-common-s)
## Solutions related to installing or upgrading Windows
- [Resolve Windows 10 upgrade errors : Technical information for IT Pros](/windows/deployment/upgrade/resolve-windows-10-upgrade-errors)
- [Windows OOBE fails when you start a new Windows-based computer for the first time](https://support.microsoft.com/help/4020048/windows-oobe-fails-when-you-start-a-new-windows-based-computer-for-the)
- ["0xc1800118" error when you push Windows 10 Version 1607 by using WSUS](https://support.microsoft.com/help/3194588/-0xc1800118-error-when-you-push-windows-10-version-1607-by-using-wsus)
- [0xC1900101 error when Windows 10 upgrade fails after the second system restart](https://support.microsoft.com/help/3208485/0xc1900101-error-when-windows-10-upgrade-fails-after-the-second-system)
- [Updates fix in-place upgrade to Windows 10 version 1607 problem](https://support.microsoft.com/help/4020149/updates-fix-in-place-upgrade-to-windows-10-version-1607-problem)
- [OOBE update for Windows 10 Version 1703: May 9, 2017](https://support.microsoft.com/help/4020008)
- [OOBE update for Windows 10 Version 1607: May 30, 2017](https://support.microsoft.com/help/4022632)
- [OOBE update for Windows 10 Version 1511: May 30, 2017](https://support.microsoft.com/help/4022633)
## Solutions related to configuring or managing the Start menu
- [Manage Windows 10 Start and taskbar layout](/windows/configuration/windows-10-start-layout-options-and-policies)
@ -57,7 +66,8 @@ These are the top Microsoft Support solutions for the most common issues experie
- [Modern apps are blocked by security software when you start the applications on Windows 10 Version 1607](https://support.microsoft.com/help/4016973/modern-apps-are-blocked-by-security-software-when-you-start-the-applic)
## Solutions related to wireless networking and 802.1X authentication
- [Advanced Troubleshooting Wireless Network](Connectivity]https://docs.microsoft.com/en-us/windows/client-management/advanced-troubleshooting-wireless-network-connectivity)
- [Advanced Troubleshooting 802.1x Authentication](https://docs.microsoft.com/en-us/windows/client-management/advanced-troubleshooting-802-authentication)
- [Troubleshooting Windows 802.11 Wireless Connections](https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-vista/cc766215(v=ws.10))
- [Troubleshooting Windows Secure 802.3 Wired Connections](https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-vista/cc749352(v%3dws.10))
- [Windows 10 devices can't connect to an 802.1X environment](https://support.microsoft.com/kb/3121002)
- [Windows 10 wireless connection displays "Limited" status](https://support.microsoft.com/kb/3114149)
- [Computer that has VPN software installed can't detect wireless network after upgrading to Windows 10](https://support.microsoft.com/kb/3084164)