From 306b8b4344742743f65a1c237fddfd4c61ba4513 Mon Sep 17 00:00:00 2001 From: "v-tea@microsoft.com" <46357187+Teresa-Motiv@users.noreply.github.com> Date: Fri, 13 Sep 2019 16:26:33 -0700 Subject: [PATCH] Edits --- devices/hololens/hololens-feedback.md | 74 +++++++++++++-------------- 1 file changed, 37 insertions(+), 37 deletions(-) diff --git a/devices/hololens/hololens-feedback.md b/devices/hololens/hololens-feedback.md index 7dba1e3ed3..35da24e933 100644 --- a/devices/hololens/hololens-feedback.md +++ b/devices/hololens/hololens-feedback.md @@ -1,16 +1,16 @@ --- title: Give us feedback -description: Create actionable feedback for HoloLens and Windows Mixed Reality developers using the Feedback Hub. +description: Create actionable feedback for HoloLens and Windows Mixed Reality developers by using the Feedback Hub. ms.assetid: b9b24c72-ff86-44a9-b30d-dd76c49479a9 author: mattzmsft ms.author: mazeller -ms.date: 08/30/2019 +ms.date: 09/13/2019 ms.prod: hololens ms.topic: article keywords: feedback, bug, issue, error, troubleshoot, help manager: jarrettr appliesto: -- HoloLens 1 +- HoloLens (1st gen) - HoloLens 2 --- @@ -20,67 +20,67 @@ Use the Feedback Hub to tell us which features you love, which features you coul ## Feedback for Windows Mixed Reality immersive headset on PC -- Ensure you have the immersive headset connected to your PC. -- Launch **Feedback Hub** on desktop with the HMD connected. -- Go to **Feedback Tab** on the left pane. +> [!IMPORTANT] +> Before you report an issue, make sure that your environment meets the following requirements so that you can successfully upload logs and other information: +> +> - Have a minimum of 3GB free disk space available on the main drive of the device. +> - To upload cabs or other large files, connect to a non-metered network. - ![Feedback Tab](images/feedback1-600px.png) -- Select **Add new feedback** button to enter a new feedback. +1. Make sure that you have the immersive headset connected to your PC, and then on the desktop, select **Feedback Hub**. +1. In the left pane, select **Feedback**. + + ![Feedback tab](images/feedback1-600px.png) +1. To enter new feedback, select **Add new feedback**. ![Add new feedback](images/feedback2-600px.png) -- Select **Problem** in **What kind of feedback is this?** to make feedback actionable. -- Provide meaningful feedback title in **Summarize your issue** box. -- Provide details and repro steps in the **Give us more detail** box. +1. To make feedback actionable, in **What kind of feedback is this?** select **Problem**. +1. In **Summarize your issue**, enter a meaningful title for your feedback. +1. In **Give us more detail**, provide details and repro steps. ![Details and repro steps](images/feedback3-600px.png) -- Select **Mixed Reality** top category and then pick an applicable sub category: +- As the top category, select **Mixed Reality**. Then select an applicable subcategory, as explained in the following table: |Subcategory |Description | |----------|----------| - | Apps | Issues with a specific application. | - | Developer | Issues in authoring / running an app for Mixed Reality. | - | Device | Issues with the HMD itself. | - | Home experience | Issues with your VR environment: interactions with the your mixed reality home. | - | Input | Issues with input methods: motion controllers, speech, gamepad, or mouse and keyboard. | + | Apps | Issues about a specific application. | + | Developer | Issues about authoring or running an app for Mixed Reality. | + | Device | Issues about the head-mounted device (HMD) itself. | + | Home experience | Issues about your VR environment and your interactions with the your mixed reality home. | + | Input | Issues about input methods, such as motion controllers, speech, gamepad, or mouse and keyboard. | | Set up | Anything that is preventing you from setting up the device. | | All other issues | Anything else. | -- To help us identify and fix the bug faster, capturing traces and video is extremely helpful. To start collecting traces, click on **Start capture**. This will begin collecting traces and a video capture of your mixed reality scenario. - - ![Start Capture](images/feedback4-600px.png) -- Leave the Feedback app and run through the broken scenario. Do not close the Feedback Hub app at this point. -- After you are done with your scenario, go back to the feedback app and select **Stop Capture**. Once you do that, you should see that a file containing the traces has been added. -- Select **Submit**. +1. If possible, add traces or video to your feedback to help us identify and fix the issue more quickly. To do this, follow these steps: + 1. To start collecting traces, select **Start capture**. The app starts collecting traces and a video capture of your mixed reality scenario. + + ![Start Capture](images/feedback4-600px.png) + 1. Do not close the Feedback Hub app, but switch to the scenario that produces the issue. Run through the scenario to produce the circumstances that you have described. + 1. After you finish your scenario, go back to the Feedback Hub app and select **Stop capture**. The app stops collecting information, stores the information in a file, and attaches the file to your feedback. +1. Select **Submit**. ![Submit](images/feedback5-600px.png) -- This will lead you to Thank You page. + The Thank You page indicates that your feedback has been successfully submitted ![Thank You](images/feedback6-600px.png) -- At this point, your feedback has been successfully submitted. -- After you submit feedback, to easily direct other people (such as co-workers, Microsoft staff, [forum](https://forums.hololens.com/) readers et al) to the issue go to **Feedback** > **My Feedback**, click on the issue, and use the **Share** icon to get a shortened URL you can give to others to upvote, or escalate. -> [!NOTE] -> Before filing a bug, please ensure you meet the following constraints so that the logs are successfully uploaded with the feedback: -> -> - Have a minimum of 3GB free disk space available on the main drive of the device. -> - Ensure that a non-metered network is available in order to upload cabs. +To easily direct other people (such as co-workers, Microsoft staff, [forum](https://forums.hololens.com/) readers et al) to the issue, go to **Feedback** > **My Feedback**, select the issue, select **Share**. This action provides a shortened URL that you can give to others so that they can upvote or escalate your issue. ## Feedback for HoloLens -1. Use the **bloom** gesture to bring up the **Start** menu. -1. Select **Feedback Hub** from **Start**. +1. Use the **bloom** gesture to open the **Start** menu, and then select **Feedback Hub**. ![Start menu on Microsoft HoloLens](images/startmenu.jpg) 1. Place the app in your environment and then select the app to launch it. -1. See if someone else has given similar feedback by entering the topic, such as "Keyboard". +1. To see if someone else has given similar feedback, in the Feedback search box, enter a few keywords about the topic. ![Search Feedback](images/searchfeedback-500px.jpg) 1. If you find similar feedback, select it, add any details, then select **Upvote**. ![Upvote existing Feedback](images/upvotefeedback-500px.jpg) -1. If you don’t find any similar feedback, select **Add new feedback**, and choose a topic from **Select a category** and then **Select a subcategory**. +1. If you don’t find any similar feedback, select **Add new feedback**, select a topic from **Select a category**, and then select a subcategory from **Select a subcategory**. ![Add new Feedback](images/addnewfeedback-500px.jpg) 1. Enter your feedback. -1. If you have a repro, you can click **Reproduce** and repro your feedback. When you are done, come back to Feedback Hub and click **I’m done**. This will collect Mixed Reality Capture of your repro and relevant diagnostic logs will be collected. -1. You’re done. +1. If you are reporting a reproducible issue, you can select **Reproduce**. Without closing Feedback Hub, reproduce the issue. After you finish, come back to Feedback Hub and select **I’m done**. The app adds a mixed reality capture of your repro and relevant diagnostic logs to your feedback. +1. Select **Post feedback**, and you’re done. +