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Joey Caparas 2016-05-09 17:06:10 +10:00
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windows/keep-secure/other-troubleshooting.md
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@ -86,20 +86,21 @@ If the endpoints aren't reporting correctly, you might need to check that the Wi
b. Right-click **Command prompt** and select **Run as administrator**. b. Right-click **Command prompt** and select **Run as administrator**.
2. Enter the following command and press **Enter**: 2. Enter the following command and press **Enter**:
```
sc qc sense sc qc sense
```
If the the service is running, then the result should look like the following screenshot: If the the service is running, then the result should look like the following screenshot:
![Result of the sq query sense command](images/sc-query-sense-autostart.png) ![Result of the sq query sense command](images/sc-query-sense-autostart.png)
3. If the service **START_TYPE** is not set to **AUTO_START**, then you'll need to enter the following command and press **Enter**: 3. If the service **START_TYPE** is not set to **AUTO_START**, then you'll need to enter the following command and press **Enter**:
```
sc config sense start=auto sc config sense start=auto
```
4. A success message is displayed. Verify the change by entering the following command and press **Enter**: 4. A success message is displayed. Verify the change by entering the following command and press **Enter**:
```
sc qc sense sc qc sense
```
**Check that the service is running from the command line:** **Check that the service is running from the command line:**
@ -110,20 +111,20 @@ sc qc sense
b. Right-click **Command prompt** and select **Run as administrator**. b. Right-click **Command prompt** and select **Run as administrator**.
2. Enter the following command and press **Enter**. 2. Enter the following command and press **Enter**.
```
sc query sense sc query sense
```
If the service is running, the result should look like the following screenshot: If the service is running, the result should look like the following screenshot:
![Result of the sc query sense command](images/sc-query-sense-running.png) ![Result of the sc query sense command](images/sc-query-sense-running.png)
3. If the service **STATE** is not set to **RUNNING**, then you'll need to enter the following command and press **Enter**: 3. If the service **STATE** is not set to **RUNNING**, then you'll need to enter the following command and press **Enter**:
```
sc start sense sc start sense
```
4. A success message is displayed. Verify the change by entering the following command and press **Enter**: 4. A success message is displayed. Verify the change by entering the following command and press **Enter**:
```
sc qc sense sc qc sense
```
### Ensure that telemetry and diagnostics service is enabled ### Ensure that telemetry and diagnostics service is enabled
If the endpoints aren't reporting correctly, you might need to check that the Windows 10 telemetry and diagnostics service is enabled on the endpoint. The service may have been disabled by other programs or user configuration changes. If the endpoints aren't reporting correctly, you might need to check that the Windows 10 telemetry and diagnostics service is enabled on the endpoint. The service may have been disabled by other programs or user configuration changes.
@ -141,20 +142,20 @@ There are two ways to check the startup type for the service: from the command l
b. Right-click **Command prompt** and select **Run as administrator**. b. Right-click **Command prompt** and select **Run as administrator**.
2. Enter the following command and press **Enter**. 2. Enter the following command and press **Enter**.
```
sc qc diagtrack sc qc diagtrack
```
If the service is enabled, then the result should look like the following screenshot: If the service is enabled, then the result should look like the following screenshot:
![Result of the sc query command for diagtrack](images/windefatp-sc-qc-diagtrack.png) ![Result of the sc query command for diagtrack](images/windefatp-sc-qc-diagtrack.png)
4. If the **START_TYPE** is not set to **AUTO_START**, then you'll need to enter the following command and press **Enter**: 4. If the **START_TYPE** is not set to **AUTO_START**, then you'll need to enter the following command and press **Enter**:
```
sc config diagtrack start=auto sc config diagtrack start=auto
```
5. A success message is displayed. Verify the change by entering the following command and press **Enter**: 5. A success message is displayed. Verify the change by entering the following command and press **Enter**:
```
sc qc diagtrack sc qc diagtrack
```
**Check the startup type in the services console:** **Check the startup type in the services console:**
@ -179,16 +180,16 @@ ASK ALON HOW SET TO AUTOMATIC IF IT'S NOT SET FROM THE CONSOLE.
b. Right-click **Command prompt** and select **Run as administrator**. b. Right-click **Command prompt** and select **Run as administrator**.
2. Enter the following command and press **Enter**. 2. Enter the following command and press **Enter**.
```
sc query diagtrack sc query diagtrack
```
If the service is running, the result should look like the following screenshot: If the service is running, the result should look like the following screenshot:
![Result of the sc query command for sc query diagtrack](images/windefatp-sc-query-diagtrack.png) ![Result of the sc query command for sc query diagtrack](images/windefatp-sc-query-diagtrack.png)
3. If the service **STATE** is not set to **RUNNING**, then you'll need to enter the following command and press **Enter**: 3. If the service **STATE** is not set to **RUNNING**, then you'll need to enter the following command and press **Enter**:
```
sc start diagtrack sc start diagtrack
```
4. A success message is displayed. Verify the change by entering the following command and press **Enter**: 4. A success message is displayed. Verify the change by entering the following command and press **Enter**:
sc query diagtrack sc query diagtrack