diff --git a/windows/keep-secure/other-troubleshooting.md b/windows/keep-secure/other-troubleshooting.md
index 30794e6303..7e360ec2a0 100644
--- a/windows/keep-secure/other-troubleshooting.md
+++ b/windows/keep-secure/other-troubleshooting.md
@@ -131,3 +131,34 @@ Check the startup type from the command line:
 
 5. A success message is displayed. Verify the change by entering the following command and press **Enter**: sc qc diagtrack
 
+Check the startup type in the services console:
+
+1.  Open the services console:
+
+  a. Click **Start** and type **services**.
+
+  b. Press **Enter** to open the console.
+
+2.  Scroll through the list of services until you find **Connected User Experiences and Telemetry**.
+
+3.  Check the **Startup type** column - the service should be set as **Automatic**.
+
+ASK ALON HOW SET TO AUTOMATIC IF IT'S NOT SET FROM THE CONSOLE.
+
+Check that the service is running from the command line:
+
+1.  Open an elevated command-line prompt on the endpoint:
+
+  a.  Click **Start** and type **cmd**.
+
+  b.  Right-click **Command prompt** and select **Run as administrator**.
+
+2.  Enter the following command and press **Enter**: sc query diagtrack
+
+  If the service is running, the result should look like the following screenshot:
+  
+  ![Result of the sc query command for sc query diagtrack](images/windefatp-sc-query-diagtrack.png)
+
+3. If the service **STATE** is not set to **RUNNING**, then you'll need to enter the following command and press **Enter**: sc start diagtrack
+
+4. A success message is displayed. Verify the change by entering the following command and press **Enter**: sc query diagtrack