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windows/deployment/upgrade/resolution-procedures.md
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@ -80,20 +80,20 @@ See the following general troubleshooting procedures associated with a result co
|0x80244018|Your machine is connected through a proxy server.|Make sure Automatically Detect Settings is selected in internet options. (Control Panel > Internet Options > Connections > LAN Settings).|
|0xC1900201|The system didn't pass the minimum requirements to install the update.|Contact the hardware vendor to get the latest updates.|
|0x80240017|The upgrade is unavailable for this edition of Windows.|Administrative policies enforced by your organization might be preventing the upgrade. Contact your IT administrator.|
|0x80070020|The existing process cannot access the file because it is being used by another process.|Use the MSCONFIG tool to perform a clean boot on the machine and then try to perform the update again. For more information, see [How to perform a clean boot in Windows](https://support.microsoft.com/kb/929135).|
|0x80070522|The user doesn’t have required privilege or credentials to upgrade.|Ensure that you have signed in as a local administrator or have local administrator privileges.|
|0xC1900107|A cleanup operation from a previous installation attempt is still pending and a system reboot is required in order to continue the upgrade.|Restart the device and run setup again. If restarting the device does not resolve the issue, then use the Disk Cleanup utility and clean up the temporary files as well as the System files. For more information, see [Disk cleanup in Windows 10](https://support.microsoft.com/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68).|
|0xC1900209|The user has chosen to cancel because the system does not pass the compatibility scan to install the update. Setup.exe will report this error when it can upgrade the machine with user data but cannot migrate installed applications.|Incompatible software is blocking the upgrade process. Uninstall the application and try the upgrade again. See [Windows 10 Pre-Upgrade Validation using SETUP.EXE](/archive/blogs/mniehaus/windows-10-pre-upgrade-validation-using-setup-exe) for more information.<p>You can also download the Windows Assessment and Deployment Kit (ADK) for Windows 10 and install Application Compatibility Tools.|
|0x80070020|The existing process can't access the file because it's being used by another process.|Use the MSCONFIG tool to perform a clean boot on the machine and then try to perform the update again. For more information, see [How to perform a clean boot in Windows](https://support.microsoft.com/kb/929135).|
|0x80070522|The user doesn’t have required privilege or credentials to upgrade.|Ensure that you've signed in as a local administrator or have local administrator privileges.|
|0xC1900107|A cleanup operation from a previous installation attempt is still pending and a system reboot is required in order to continue the upgrade.|Restart the device and run setup again. If restarting the device doesn't resolve the issue, then use the Disk Cleanup utility to clean up the temporary files and the System files. For more information, see [Disk cleanup in Windows 10](https://support.microsoft.com/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68).|
|0xC1900209|The user has chosen to cancel because the system doesn't pass the compatibility scan to install the update. Setup.exe will report this error when it can upgrade the machine with user data but cannot migrate installed applications.|Incompatible software is blocking the upgrade process. Uninstall the application and try the upgrade again. See [Windows 10 Pre-Upgrade Validation using SETUP.EXE](/archive/blogs/mniehaus/windows-10-pre-upgrade-validation-using-setup-exe) for more information.<p>You can also download the Windows Assessment and Deployment Kit (ADK) for Windows 10 and install Application Compatibility Tools.|
|0x8007002|This error is specific to upgrades using System Center 2012 Configuration Manager R2 SP1 CU3 (5.00.8238.1403)|Analyze the SMSTS.log and verify that the upgrade is failing on "Apply Operating system" Phase: Error 80072efe DownloadFileWithRanges() failed. 80072efe. ApplyOperatingSystem (0x0760)<p>The error 80072efe means that the connection with the server was terminated abnormally.<p>To resolve this issue, try the OS Deployment test on a client in same VLAN as the Configuration Manager server. Check the network configuration for random client-server connection issues happening on the remote VLAN.|
|0x80240FFF|Occurs when update synchronization fails. It can occur when you are using Windows Server Update Services on its own or when it is integrated with Microsoft Endpoint Configuration Manager. If you enable update synchronization before you install hotfix 3095113, WSUS doesn't recognize the Upgrades classification and instead treats the upgrade like a regular update.|You can prevent this by installing hotfix 3095113 before you enable update synchronization. However, if you have already run into this problem, do the following:<ol><li>Disable the Upgrades classification.<li>Install hotfix 3095113.<li>Delete previously synched updates.<li>Enable the Upgrades classification.<li>Perform a full synch.</ol><p>For detailed information on how to run these steps check out How to delete upgrades in WSUS.|
|0x8007007E|Occurs when update synchronization fails because you do not have hotfix 3095113 installed before you enable update synchronization. Specifically, the CopyToCache operation fails on clients that have already downloaded the upgrade because Windows Server Update Services has bad metadata related to the upgrade. It can occur when you are using standalone Windows Server Update Services or when WSUS is integrated with Microsoft Endpoint Configuration Manager.|Use the following steps to repair Windows Server Update Services. You must run these steps on each WSUS server that synched metadata before you installed the hotfix.<p>Stop the Windows Update service. <li>Sign in as a user with administrative privileges, and then do the following:<li>Open Administrative Tools from the Control Panel.<li>Double-click Services.<li>Find the Windows Update service, right-click it, and then select Stop. If prompted, enter your credentials.<p>Delete all files and folders under c:\Windows\SoftwareDistribution\DataStore.<p>Restart the Windows Update service.|
|0x80240FFF|Occurs when update synchronization fails. It can occur when you're using Windows Server Update Services on its own or when it's integrated with Microsoft Endpoint Configuration Manager. If you enable update synchronization before you install hotfix 3095113, WSUS doesn't recognize the Upgrades classification and instead treats the upgrade like a regular update.|You can prevent this by installing hotfix 3095113 before you enable update synchronization. However, if you have already run into this problem, do the following:<ol><li>Disable the Upgrades classification.<li>Install hotfix 3095113.<li>Delete previously synched updates.<li>Enable the Upgrades classification.<li>Perform a full synch.</ol><p>For detailed information on how to run these steps check out How to delete upgrades in WSUS.|
|0x8007007E|Occurs when update synchronization fails because you don't have hotfix 3095113 installed before you enable update synchronization. Specifically, the CopyToCache operation fails on clients that have already downloaded the upgrade because Windows Server Update Services has bad metadata related to the upgrade. It can occur when you're using standalone Windows Server Update Services or when WSUS is integrated with Microsoft Endpoint Configuration Manager.|Use the following steps to repair Windows Server Update Services. You must run these steps on each WSUS server that synched metadata before you installed the hotfix.<p>Stop the Windows Update service. <li>Sign in as a user with administrative privileges, and then do the following:<li>Open Administrative Tools from the Control Panel.<li>Double-click Services.<li>Find the Windows Update service, right-click it, and then select Stop. If prompted, enter your credentials.<p>Delete all files and folders under c:\Windows\SoftwareDistribution\DataStore.<p>Restart the Windows Update service.|
## Other error codes
| Error Codes | Cause | Mitigation |
| --- | --- | --- |
|0x80070003- 0x20007|This is a failure during SafeOS phase driver installation.|[Verify device drivers](/windows-hardware/drivers/install/troubleshooting-device-and-driver-installations) on the computer, and [analyze log files](log-files.md#analyze-log-files) to determine the problem driver.|
|0x8007025D - 0x2000C|This error occurs if the ISO file&#39;s metadata is corrupt or if there is an issue with the storage medium, such as a RAM module containing bad blocks during the installation of Windows.|Re-download the ISO/Media and re-attempt the upgrade<p>Alternatively, re-create installation media the [Media Creation Tool](https://www.microsoft.com/software-download/windows10).|
|0x8007025D - 0x2000C|This error occurs if the ISO file&#39;s metadata is corrupt or if there's an issue with the storage medium, such as a RAM module containing bad blocks during the installation of Windows.|Redownload the ISO/Media and reattempt the upgrade<p>Alternatively, re-create installation media the [Media Creation Tool](https://www.microsoft.com/software-download/windows10).|
|0x80070490 - 0x20007|An incompatible device driver is present.|[Verify device drivers](/windows-hardware/drivers/install/troubleshooting-device-and-driver-installations) on the computer, and [analyze log files](log-files.md#analyze-log-files) to determine the problem driver.|
|0xC1900101 - 0x2000c|An unspecified error occurred in the SafeOS phase during WIM apply. This can be caused by an outdated driver or disk corruption.|Run checkdisk to repair the file system. For more information, see the [quick fixes](quick-fixes.md) section in this guide.<br>Update drivers on the computer, and select "Download and install updates (recommended)" during the upgrade process. Disconnect devices other than the mouse, keyboard and display.|
|0xC1900200 - 0x20008|The computer doesn’t meet the minimum requirements to download or upgrade to Windows 10.|See [Windows 10 Specifications](https://www.microsoft.com/windows/windows-10-specifications) and verify the computer meets minimum requirements.<p>Review logs for [compatibility information](/archive/blogs/askcore/using-the-windows-10-compatibility-reports-to-understand-upgrade-issues).|
@ -102,7 +102,7 @@ See the following general troubleshooting procedures associated with a result co
|0xC1900101 - 0x4001E|Installation failed in the SECOND_BOOT phase with an error during PRE_OOBE operation.|This is a generic error that occurs during the OOBE phase of setup. See the [0xC1900101](#0xc1900101) section of this guide and review general troubleshooting procedures described in that section.|
|0x80070005 - 0x4000D|The installation failed in the SECOND_BOOT phase with an error in during MIGRATE_DATA operation. This error indicates that access was denied while attempting to migrate data.|[Analyze log files](log-files.md#analyze-log-files) to determine the data point that is reporting access denied.|
|0x80070004 - 0x50012|Windows Setup failed to open a file.|[Analyze log files](log-files.md#analyze-log-files) to determine the data point that is reporting access problems.|
|0xC190020e<br>0x80070070 - 0x50011<br>0x80070070 - 0x50012<br>0x80070070 - 0x60000|These errors indicate the computer does not have enough free space available to install the upgrade.|To upgrade a computer to Windows 10, it requires 16 GB of free hard drive space for a 32-bit OS, and 20 GB for a 64-bit OS. If there is not enough space, attempt to [free up drive space](https://support.microsoft.com/help/17421/windows-free-up-drive-space) before proceeding with the upgrade. <p><div>**Note:** If your device allows it, you can use an external USB drive for the upgrade process. Windows setup will back up the previous version of Windows to a USB external drive. The external drive must be at least 8GB (16GB is recommended). The external drive should be formatted using NTFS. Drives that are formatted in FAT32 may run into errors due to FAT32 file size limitations. USB drives are preferred over SD cards because drivers for SD cards are not migrated if the device does not support Connected Standby.</div>|
|0xC190020e<br>0x80070070 - 0x50011<br>0x80070070 - 0x50012<br>0x80070070 - 0x60000|These errors indicate the computer doesn't have enough free space available to install the upgrade.|To upgrade a computer to Windows 10, it requires 16 GB of free hard drive space for a 32-bit OS, and 20 GB for a 64-bit OS. If there isn't enough space, attempt to [free up drive space](https://support.microsoft.com/help/17421/windows-free-up-drive-space) before proceeding with the upgrade. <p><div>**Note:** If your device allows it, you can use an external USB drive for the upgrade process. Windows setup will back up the previous version of Windows to a USB external drive. The external drive must be at least 8 GB (16 GB is recommended). The external drive should be formatted using NTFS. Drives that are formatted in FAT32 may run into errors due to FAT32 file size limitations. USB drives are preferred over SD cards because drivers for SD cards aren't migrated if the device doesn't support Connected Standby.</div>|
## Modern setup errors
@ -110,10 +110,10 @@ Also see the following sequential list of modern setup (mosetup) error codes wit
| Result code | Message | Description |
| --- | --- | --- |
| 0XC1900100 | MOSETUP_E_VERSION_MISMATCH | An unexpected version of Setup Platform binaries was encountered. Please verify the package contents. |
| 0XC1900100 | MOSETUP_E_VERSION_MISMATCH | An unexpected version of Setup Platform binaries was encountered. Verify the package contents. |
| 0XC1900101 | MOSETUP_E_SETUP_PLATFORM | The Setup Platform has encountered an unspecified error. |
| 0XC1900102 | MOSETUP_E_SHUTDOWN_BLOCK | Unable to create or destroy the shutdown block message. |
| 0XC1900103 | MOSETUP_E_COMPAT_TIMEOUT | The compatibility issues were not resolved within the required time limit. |
| 0XC1900103 | MOSETUP_E_COMPAT_TIMEOUT | The compatibility issues weren't resolved within the required time limit. |
| 0XC1900104 | MOSETUP_E_PROCESS_TIMEOUT | The installation process did not complete within the required time limit. |
| 0XC1900105 | MOSETUP_E_TEST_MODE | The installation process is being used in a test environment. |
| 0XC1900106 | MOSETUP_E_TERMINATE_PROCESS | The installation process was terminated. |