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Update fix-unhealthy-sensors.md

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Denise Vangel-MSFT
2020-11-06 12:38:52 -08:00
parent 6029b01526
commit 3520b68b54
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windows/security/threat-protection/microsoft-defender-atp/fix-unhealthy-sensors.md
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@ -39,17 +39,17 @@ An inactive device is not necessarily flagged due to an issue. The following act
### Device is not in use ### Device is not in use
If the device has not been in use for more than 7 days for any reason, it will remain in an ‘Inactive’ status in the portal. If the device has not been in use for more than seven days for any reason, it will remain in an ‘Inactive’ status in the portal.
### Device was reinstalled or renamed ### Device was reinstalled or renamed
A reinstalled or renamed device will generate a new device entity in Microsoft Defender Security Center. The previous device entity will remain with an ‘Inactive’ status in the portal. If you reinstalled a device and deployed the Defender for Endpoint package, search for the new device name to verify that the device is reporting normally. A reinstalled or renamed device will generate a new device entity in Microsoft Defender Security Center. The previous device entity will remain with an ‘Inactive’ status in the portal. If you reinstalled a device and deployed the Defender for Endpoint package, search for the new device name to verify that the device is reporting normally.
### Device was offboarded ### Device was offboarded
If the device was offboarded it will still appear in devices list. After 7 days, the device health state should change to inactive. If the device was offboarded, it will still appear in devices list. After seven days, the device health state should change to inactive.
### Device is not sending signals ### Device is not sending signals
If the device is not sending any signals for more than 7 days to any of the Defender for Endpoint channels for any reason including conditions that fall under misconfigured devices classification, a device can be considered inactive. If the device is not sending any signals for more than seven days to any of the Microsoft Defender for Endpoint channels for any reason including conditions that fall under misconfigured devices classification, a device can be considered inactive.
Do you expect a device to be in ‘Active’ status? [Open a support ticket](https://support.microsoft.com/getsupport?wf=0&tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=16055&ccsid=636206786382823561). Do you expect a device to be in ‘Active’ status? [Open a support ticket](https://support.microsoft.com/getsupport?wf=0&tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=16055&ccsid=636206786382823561).