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@ -31,7 +31,7 @@ For a device to be eligible for Windows feature updates as a part of Windows Aut
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| Internet connectivity | Devices must have a steady internet connection, and access to Windows [update endpoints](../prepare/windows-autopatch-configure-network.md). |
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| Internet connectivity | Devices must have a steady internet connection, and access to Windows [update endpoints](../prepare/windows-autopatch-configure-network.md). |
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| Windows edition | Devices must be on a Windows edition supported by Windows Autopatch. For more information, see [Prerequisites](../prepare/windows-autopatch-prerequisites.md). |
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| Windows edition | Devices must be on a Windows edition supported by Windows Autopatch. For more information, see [Prerequisites](../prepare/windows-autopatch-prerequisites.md). |
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| Mobile device management (MDM) policy conflict | Devices must not have deployed any policies that would prevent device management. For more information, see [Conflicting and unsupported policies](../operate/windows-autopatch-wqu-unsupported-policies.md). |
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| Mobile device management (MDM) policy conflict | Devices must not have deployed any policies that would prevent device management. For more information, see [Conflicting and unsupported policies](../operate/windows-autopatch-wqu-unsupported-policies.md). |
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| Group policy conflict | Devices must not have group policies deployed which would prevent device management. For more information, see [Group policy](windows-autopatch-wqu-unsupported-policies.md#group-policy-and-other-policy-managers) |
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| Group policy conflict | Devices must not have group policies deployed which would prevent device management. For more information, see [Group policy](windows-autopatch-wqu-unsupported-policies.md#group-policy-and-other-policy-managers). |
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## Windows feature update releases
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## Windows feature update releases
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@ -101,6 +101,6 @@ Windows Autopatch doesn't support the rollback of feature updates.
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## Incidents and outages
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## Incidents and outages
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If devices in your tenant aren't meeting the [service level objective](#service-level-objective) for Windows feature updates, Autopatch will raise an incident will be raised. The Windows Autopatch Service Engineering Team will work to bring those devices onto the latest version of Windows.
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If devices in your tenant don't meet the [service level objective](#service-level-objective) for Windows feature updates, Autopatch will raise an incident will be raised. The Windows Autopatch Service Engineering Team will work to bring those devices onto the latest version of Windows.
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If you're experiencing other issues related to Windows feature updates, [submit a support request](../operate/windows-autopatch-support-request.md).
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If you're experiencing other issues related to Windows feature updates, [submit a support request](../operate/windows-autopatch-support-request.md).
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@ -12,7 +12,7 @@ manager: dougeby
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msreviewer: hathind
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msreviewer: hathind
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---
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---
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# Windows quality update communications
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# Windows quality and feature update communications
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There are three categories of communication that are sent out during a Windows quality and feature update:
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There are three categories of communication that are sent out during a Windows quality and feature update:
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@ -29,8 +29,8 @@ Communications are posted to Message center, Service health dashboard, and the W
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| Communication | Location | Timing | Description |
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| Communication | Location | Timing | Description |
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| ----- | ----- | ----- | ----- |
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| ----- | ----- | ----- | ----- |
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| Release schedule | <ul><li>Message center</li><li>Messages blade</li><li>Email sent to your specified [admin contacts](../deploy/windows-autopatch-admin-contacts.md)</li><ul> | At least seven days prior to the second Tuesday of the month| Notification of the planned release window for each ring. |
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| Release schedule | <ul><li>Message center</li><li>Messages blade</li><li>Email sent to your specified [admin contacts](../deploy/windows-autopatch-admin-contacts.md)</li><ul> | At least seven days prior to the second Tuesday of the month| Notification of the planned release window for each ring. |
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| Release start | Same as release schedule | The second Tuesday of every month | Notification that the update is now being released into your environment. |
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| Release start | Same as release schedule | The second Tuesday of every month. | Notification that the update is now being released into your environment. |
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| Release summary | Same as release schedule | The fourth Tuesday of every month | Informs you of the percentage of eligible devices that were patched during the release. |
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| Release summary | Same as release schedule | The fourth Tuesday of every month. | Informs you of the percentage of eligible devices that were patched during the release. |
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## Communications during release
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## Communications during release
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@ -73,7 +73,7 @@ For each [deployment ring](windows-autopatch-update-management.md#windows-autopa
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Threat and vulnerability information about a new revision of Windows becomes available on the second Tuesday of each month. Windows Autopatch assesses that information shortly afterwards. If the service determines that it's critical to security, it may be expedited. The quality update is also evaluated on an ongoing basis throughout the release and Windows Autopatch may choose to expedite at any time during the release.
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Threat and vulnerability information about a new revision of Windows becomes available on the second Tuesday of each month. Windows Autopatch assesses that information shortly afterwards. If the service determines that it's critical to security, it may be expedited. The quality update is also evaluated on an ongoing basis throughout the release and Windows Autopatch may choose to expedite at any time during the release.
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When running an expedited release, the regular goal of 95% of devices in 21 days no longer applies. Instead, Windows Autopatch greatly accelerates the release schedule of the release to update the environment more quickly. This approach requires an updated schedule for all devices outside of the Test ring since those devices are already getting the update as quickly.
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When running an expedited release, the regular goal of 95% of devices in 21 days no longer applies. Instead, Windows Autopatch greatly accelerates the release schedule of the release to update the environment more quickly. This approach requires an updated schedule for all devices outside of the Test ring since those devices are already getting the update quickly.
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| Release type | Group | Deferral | Deadline | Grace period |
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| Release type | Group | Deferral | Deadline | Grace period |
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| ----- | ----- | ----- | ----- | ----- |
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| ----- | ----- | ----- | ----- | ----- |
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@ -84,7 +84,7 @@ When running an expedited release, the regular goal of 95% of devices in 21 days
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Windows Autopatch provides the option to turn off of service-driven expedited quality updates.
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Windows Autopatch provides the option to turn off of service-driven expedited quality updates.
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By default, the service expedites quality updates as needed. For those organizations seeking greater control, you can disable expedited quality updates for Microsoft Managed Desktop-enrolled devices using Microsoft Intune.
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By default, the service expedites quality updates as needed. For those organizations seeking greater control, you can disable expedited quality updates for Windows Autopatch-enrolled devices using Microsoft Intune.
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**To turn off service-driven expedited quality updates:**
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**To turn off service-driven expedited quality updates:**
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@ -116,8 +116,8 @@ There are two statuses associated with paused quality updates, **Service Paused*
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| Status | Description |
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| Status | Description |
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| ----- | ------ |
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| ----- | ------ |
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| Service Paused | If the Microsoft Managed Desktop service has paused an update, the release will have the **Service Paused** status. You must [submit a support request](windows-autopatch-support-request.md) to resume the update. |
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| Service Paused | If the Windows Autopatch service has paused an update, the release will have the **Service Paused** status. You must [submit a support request](windows-autopatch-support-request.md) to resume the update. |
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| Customer Paused | If you've paused an update, the release will have the **Customer Paused** status. The Microsoft Managed Desktop service can't overwrite a customer-initiated pause. You must select **Resume** to resume the update. |
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| Customer Paused | If you've paused an update, the release will have the **Customer Paused** status. The Windows Autopatch service can't overwrite a customer-initiated pause. You must select **Resume** to resume the update. |
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## Incidents and outages
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## Incidents and outages
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@ -22,7 +22,7 @@ If there's a scenario that is critical to your business, which isn't monitored b
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Before being released to the Test ring, Windows Autopatch reviews several data sources to determine if we need to send any customer advisories or need to pause the update. Situations where Windows Autopatch doesn't release an update to the Test ring are seldom occurrences.
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Before being released to the Test ring, Windows Autopatch reviews several data sources to determine if we need to send any customer advisories or need to pause the update. Situations where Windows Autopatch doesn't release an update to the Test ring are seldom occurrences.
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| Text | Text |
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| Pre-release signal | Description |
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| ----- | ----- |
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| ----- | ----- |
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| Windows Payload Review | The contents of the B release are reviewed to help focus your update testing on areas that have changed. If any relevant changes are detected, a [customer advisory](../operate/windows-autopatch-wqu-communications.md#communications-during-release) will be sent out. |
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| Windows Payload Review | The contents of the B release are reviewed to help focus your update testing on areas that have changed. If any relevant changes are detected, a [customer advisory](../operate/windows-autopatch-wqu-communications.md#communications-during-release) will be sent out. |
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| C-Release Review - Internal Signals | Windows Autopatch reviews active incidents associated with the previous C release to understand potential risks in the B release. |
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| C-Release Review - Internal Signals | Windows Autopatch reviews active incidents associated with the previous C release to understand potential risks in the B release. |
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@ -50,12 +50,12 @@ Autopatch monitors the following reliability signals:
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| Device reliability signal | Description |
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| Device reliability signal | Description |
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| ----- | ----- |
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| ----- | ----- |
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| Blue screens | These events are highly disruptive to end users so are closely watched. |
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| Blue screens | These events are highly disruptive to end users. These events are closely monitored. |
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| Overall app reliability | Tracks the total number of app crashes and freezes on a device. A known limitation with this measure is that if one app becomes 10% more reliable and another becomes 10% less reliable then it shows up as a flat line in the measure. |
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| Overall app reliability | Tracks the total number of app crashes and freezes on a device. A known limitation with this measure is that if one app becomes 10% more reliable and another becomes 10% less reliable then it shows up as a flat line in the measure. |
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| Microsoft Office reliability | Tracks the number of Office crashes and freezes per application per device. |
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| Microsoft Office reliability | Tracks the number of Office crashes and freezes per application per device. |
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| Microsoft Edge reliability | Tracks the number of Microsoft Edge crashes and freezes per device. |
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| Microsoft Edge reliability | Tracks the number of Microsoft Edge crashes and freezes per device. |
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| Microsoft Teams reliability | Tracks the number of Microsoft Teams crashes and freezes per device. |
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| Microsoft Teams reliability | Tracks the number of Microsoft Teams crashes and freezes per device. |
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When the update is released to the First ring, the service crosses the 500 device threshold. Therefore, Autopatch is able to detect regressions, which are common to all customers. At this point in the release, we'll decide if we need to change the release schedule or pause for all customers.
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When the update is released to the First ring, the service crosses the 500 device threshold. Therefore, Autopatch can to detect regressions, which are common to all customers. At this point in the release, we'll decide if we need to change the release schedule or pause for all customers.
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Once your tenant reaches 500 devices, Windows Autopatch starts generating recommendations specific to your devices. Based on this information, the service starts developing insights specific to your tenant allowing a customized response to what's happening in your environment.
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Once your tenant reaches 500 devices, Windows Autopatch starts generating recommendations specific to your devices. Based on this information, the service starts developing insights specific to your tenant allowing a customized response to what's happening in your environment.
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