Merged PR 8441: Add topic for new Surface Hub Recovery Tool

devices/surface-hub/TOC.md

@@ -40,6 +40,7 @@
 ### [Miracast on existing wireless network or LAN](miracast-over-infrastructure.md)
 ### [Enable 802.1x wired authentication](enable-8021x-wired-authentication.md)
 ### [Using a room control system](use-room-control-system-with-surface-hub.md)
+### [Using the Surface Hub Recovery Tool](surface-hub-recovery-tool.md)
 ## [PowerShell for Surface Hub](appendix-a-powershell-scripts-for-surface-hub.md)
 ## [How Surface Hub addresses Wi-Fi Direct security issues](surface-hub-wifi-direct.md)
 ## [Top support solutions for Surface Hub](support-solutions-surface-hub.md)

devices/surface-hub/change-history-surface-hub.md

@@ -9,7 +9,7 @@ ms.pagetype: surfacehub
 author: jdeckerms
 ms.author: jdecker
 ms.topic: article
-ms.date: 03/06/2018
+ms.date: 05/22/2018
 ms.localizationpriority: medium
 ---
 
@@ -17,6 +17,12 @@ ms.localizationpriority: medium
 
 This topic lists new and updated topics in the [Surface Hub Admin Guide]( surface-hub-administrators-guide.md).
 
+## May 2018
+
+New or changed topic | Description
+--- | ---
+[Using the Surface Hub Recovery Tool](surface-hub-recovery-tool.md) | New
+
 ## April 2018
 
 New or changed topic | Description

devices/surface-hub/manage-surface-hub.md

@@ -41,7 +41,8 @@ Learn about managing and updating Surface Hub.
 | [Connect other devices and display with Surface Hub](https://technet.microsoft.com/itpro/surface-hub/connect-and-display-with-surface-hub) | You can connect other device to your Surface Hub to display content.|
 | [Miracast on existing wireless network or LAN](miracast-over-infrastructure.md) | You can use Miracast on your wireless network or LAN to connect to Surface Hub. |
  [Enable 802.1x wired authentication](enable-8021x-wired-authentication.md) | 802.1x Wired Authentication MDM policies have been enabled on Surface Hub devices. 
-| [Using a room control system]( https://technet.microsoft.com/itpro/surface-hub/use-room-control-system-with-surface-hub) | Room control systems can be used with your Microsoft Surface Hub.|
+| [Using a room control system](https://technet.microsoft.com/itpro/surface-hub/use-room-control-system-with-surface-hub) | Room control systems can be used with your Microsoft Surface Hub.|
+[Using the Surface Hub Recovery Tool](surface-hub-recovery-tool.md) | Use the Surface Hub Recovery Tool to re-image the Surface Hub SSD.
 
 ## Related topics
 

devices/surface-hub/surface-hub-recovery-tool.md

@@ -0,0 +1,98 @@
+---
+title: Using the Surface Hub Recovery Tool
+description: How to use the Surface Hub Recovery Tool to re-image the SSD.
+ms.assetid: FDB6182C-1211-4A92-A930-6C106BCD5DC1
+keywords: manage Surface Hub
+ms.prod: w10
+ms.mktglfcycl: manage
+ms.sitesec: library
+ms.pagetype: surfacehub
+author: jdeckerms
+ms.author: jdecker
+ms.topic: article
+ms.date: 05/22/2018
+ms.localizationpriority: medium
+---
+
+# Using the Surface Hub Recovery Tool
+
+The [Microsoft Surface Hub Recovery Tool](https://www.microsoft.com/download/details.aspx?id=52210) helps you re-image your Surface Hub Solid State Drive (SSD) using a Windows 10 desktop device, without calling support or replacing the SSD. With this tool, you can reimage an SSD that has an unknown Administrator password, boot errors, was unable to complete a cloud recovery, or for a device that has an older version of the operating system. The tool will not fix physically damaged SSDs.  
+
+To re-image the Surface Hub SSD using the Recovery Tool, you'll need to remove the SSD from the Surface Hub, connect the drive to the USB-to-SATA cable, and then connect the cable to the desktop PC on which the Recovery Tool is installed. For more information on how to remove the existing drive from your Surface Hub, please refer to the [Surface Hub SSD Replacement Guide (PDF)](http://download.microsoft.com/download/1/F/2/1F202254-7156-459F-ABD2-39CF903A25DE/surface-hub-ssd-replacement-guide_en-us.pdf).
+
+If the tool is unsuccessful in reimaging your drive, please contact [Surface Hub Support](https://support.microsoft.com/help/4037644/surface-contact-surface-warranty-and-software-support).
+
+## Prerequisites
+
+### Mandatory
+
+- Host PC running 64-bit version of Windows 10, version 1607 or higher.
+- Internet access
+- Open USB 2.0 or greater port
+- USB-to-SATA cable
+- 10 GB of free disk space on the host computer 
+- SSDs shipped with Surface Hub or a SSD provided by Support as a replacement. SSDs not supplied by Microsoft are not supported.  
+
+### Recommended
+
+- High-speed Internet connection
+- Open USB 3.0 port
+- USB 3.0 or higher USB-to-SATA cable
+- The imaging tool was tested with the following make and model of cables: 
+    - Startech USB312SAT3CB
+    - Rosewill RCUC16001
+    - Ugreen 20231
+
+## Download Surface Hub Recovery Tool
+
+Surface Hub Recovery Tool is available for download from [Surface Hub Tools for IT](https://www.microsoft.com/download/details.aspx?id=52210)  under the file name **SurfaceHub_Recovery_v1.4.137.0.msi**.
+
+To start the download, click **Download**, choose **SurfaceHub_Recovery_v1.4.137.0.msi** from the list, and click **Next**. From the pop-up, choose one of the following:
+
+- Click **Run** to start the installation immediately.
+- Click **Save** to copy the download to your computer for later installation.
+
+Install Surface Hub Recovery Tool on the host PC.
+
+## Run Surface Hub Recovery Tool
+
+1. On the host PC, select the **Start** button, scroll through the alphabetical list on the left, and select the recovery tool shortcut. 
+
+    ![Microsoft Surface Hub Recovery Tool shortcut](images/shrt-shortcut.png)
+
+2. Click **Start**.
+
+    ![Recovery Tool Start button](images/shrt-start.png)
+
+3. In the **Guidance** window, click **Next**.
+
+    ![Do not let your machine go to sleep guidance](images/shrt-guidance.png)
+
+4. click **Yes** to download the image. Time to download the recovery image is dependent on internet connection speeds. On an average corporate connection, it can take up to an hour to download the 8GB image file.  
+
+    ![Download the image?](images/shrt-download.png)
+
+5. When the download is complete, the tool instructs you to connect an SSD drive. If the tool is unable to locate the attached drive, there is a good chance that the cable being used is not reporting the name of the SSD to Windows.  The imaging tool must find the name of the drive as "LITEON L CH-128V2S USB Device" before it can continue.  For more information on how to remove the existing drive from your Surface Hub, please refer to the [Surface Hub SSD Replacement Guide (PDF)](http://download.microsoft.com/download/1/F/2/1F202254-7156-459F-ABD2-39CF903A25DE/surface-hub-ssd-replacement-guide_en-us.pdf).
+
+    ![Connect SSD](images/shrt-drive.png)
+
+6. When the drive is recognized, click **Start** to begin the re-imaging process. On the warning that all data on the drive will be erased, click **OK**.
+
+    ![Start re-imaging the SSD](images/shrt-drive-start.png)
+
+    Prior to applying the system image to the drive, the SSD is repartitioned and formatted. Copying the system binaries will take approximately 30 minutes, but can take longer depending on the speed of your USB bus, the cable being used, or antivirus software installed on your system.
+
+    ![Copying done](images/shrt-done.png)
+
+    ![Reimaging complete](images/shrt-complete.png)
+
+## Troubleshooting and common problems
+
+Issue | Notes
+--- | ---
+The tool fails to image the SSD	| Make sure you are using a factory-supplied SSD and one of the tested cables.
+The reimaging process appears halted/frozen | It is safe to close and restart the Surface Hub Recovery Tool with no ill effect to the SSD.
+The drive isn’t recognized by the tool | Verify that the Surface Hub SSD is enumerated as a Lite-On drive, "LITEON L CH-128V2S USB Device".  If the drive is recognized as another named device, your current cable isn’t compatible. Try another cable or one of the tested cable listed above.
+Error: -2147024809 | Open Disk Manager and remove the partitions on the Surface Hub drive.  Disconnect and reconnect the drive to the host machine. Restart the imaging tool again.
+
+If the tool is unsuccessful in reimaging your drive, please contact [Surface Hub Support](https://support.microsoft.com/help/4037644/surface-contact-surface-warranty-and-software-support).