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Rebecca Agiewich
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windows/client-management/quick-assist.md
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@ -14,7 +14,7 @@ ms.collection: highpri
# Use Quick Assist to help users
Quick Assist is a Windows application that enables a person to share their device with another person over a remote connection. Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices.
Quick Assist is a Microsoft Store application that enables a person to share their device with another person over a remote connection. Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices.
## Before you begin
@ -42,7 +42,6 @@ Both the helper and sharer must be able to reach these endpoints over port 443:
| `*.api.support.microsoft.com` | API access for Quick Assist |
| `*.vortex.data.microsoft.com` | Used for diagnostic data |
| `*.channelservices.microsoft.com` | Required for chat services within Quick Assist |
| `*.skype.com` | Skype requests may vary based on geography. If connection issues persist, test this endpoint. |
| `*.remoteassistanceprodacs.communication.azure.com` | Azure Communication Services (ACS) technology the Quick Assist app uses. |
| `*.turn.azure.com` | Protocol used to help endpoint. |
| `browser.pipe.aria.microsoft.com` | Required diagnostic data for client and services used by Quick Assist. |
@ -105,23 +104,7 @@ Either the support staff or a user can start a Quick Assist session.
## If Quick Assist is missing
If for some reason a user doesn't have Quick Assist on their system or it's not working properly, try to uninstall and reinstall it.
### Uninstall Quick Assist
1. Start the Settings app, and then select **Apps**.
2. Select **Optional features**.
3. In the **Installed features** search bar, type *Quick Assist*.
4. Select **Microsoft Quick Assist**, and then select **Uninstall**.
### Reinstall Quick Assist
1. Start the Settings app, and then select **Apps**.
2. Select **Optional features**.
3. Select **Add a feature**.
4. In the new dialog that opens, in the **Add an optional feature** search bar, type *Quick Assist*.
5. Select the check box for **Microsoft Quick Assist**, and then select **Install**.
6. Restart the device.
If for some reason a user doesn't have Quick Assist on their system or it's not working properly, try to uninstall and reinstall it. For more information, see [Install Quick Assist](https://support.microsoft.com/windows/install-quick-assist-c17479b7-a49d-4d12-938c-dbfb97c88bca).
## Next steps