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Update other-troubleshooting.md

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jcaparas
2016-05-09 18:05:52 +10:00
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windows/keep-secure/other-troubleshooting.md
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@ -67,3 +67,13 @@ Event ID | Message | Resolution steps
7 | Windows Advanced Threat Protection service failed to read the onboarding parameters. Failure code: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access, then run the onboarding script again. 7 | Windows Advanced Threat Protection service failed to read the onboarding parameters. Failure code: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access, then run the onboarding script again.
15 | Windows Advanced Threat Protection cannot start command channel with URL: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access. 15 | Windows Advanced Threat Protection cannot start command channel with URL: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access.
### Ensure that the Windows Defender ATP service is enabled
If the endpoints aren't reporting correctly, you might need to check that the Windows 10 Windows Defender Advanced Threat Protection service is enabled on the endpoint.
Check the startup type from the command line:
1. Open an elevated command-line prompt on the endpoint:
a. Click **Start** and type **cmd**.
b. Right-click **Command prompt** and select **Run as administrator**.