diff --git a/windows/deployment/update/windows-analytics-FAQ-troubleshooting.md b/windows/deployment/update/windows-analytics-FAQ-troubleshooting.md index 9ec14560e7..423c82f71c 100644 --- a/windows/deployment/update/windows-analytics-FAQ-troubleshooting.md +++ b/windows/deployment/update/windows-analytics-FAQ-troubleshooting.md @@ -53,12 +53,12 @@ If you've followed the steps in the [Enrolling devices in Windows Analytics](win ### Devices not appearing in Upgrade Readiness -In Log Analytics, go to **Solutions** and verify that you are subscribed to the Windows Analytics solutions you intend to use. +In Log Analytics, go to **Settings > Connected sources > Windows telemetry** and verify that you are subscribed to the Windows Analytics solutions you intend to use. Even though devices can take 2-3 days after enrollment to show up due to latency in the system, you can now verify the status of your devices within a few hours of running the deployment script as described in [You can now check on the status of your computers within hours of running the deployment script](https://techcommunity.microsoft.com/t5/Windows-Analytics-Blog/You-can-now-check-on-the-status-of-your-computers-within-hours/ba-p/187213) on the Tech Community Blog. >[!NOTE] -> If you generate the status report and get an error message saying "Sorry! We’re not recognizing your Commercial Id, See[Enrolling devices in Windows Analytics.](https://docs.microsoft.com/windows/deployment/update/windows-analytics-get-started) +> If you generate the status report and get an error message saying "Sorry! We’re not recognizing your Commercial Id," go to **Settings > Connected sources > Windows telemetry** remove the Upgrade Readiness solution, and then re-add it. If devices are not showing up as expected, find a representative device and follow these steps to run the latest pilot version of the Upgrade Readiness deployment script on it to troubleshoot issues: @@ -230,7 +230,9 @@ We have identified an incompatibility between AbnormalShutdownCount and the Limi If you want to stop using Upgrade Readiness and stop sending diagnostic data to Microsoft, follow these steps: -1. Delete the Upgrade Readiness Solution in Log Analytics Workspace. In Log Analytics Workspace, go to **Solutions > Compatibility Assessment > Delete** +1. Unsubscribe from the Upgrade Readiness solution in Azure Portal. In Azure Portal, go to **Settings** > **Connected Sources** > **Windows Telemetry** and choose the **Unsubscribe** option. + + ![Upgrade Readiness unsubscribe](images/upgrade-analytics-unsubscribe.png) 2. Disable the Commercial Data Opt-in Key on computers running Windows 7 SP1 or 8.1. On computers running Windows 10, set the diagnostic data level to **Security**: