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Joey Caparas
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windows/keep-secure/other-troubleshooting.md
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@ -23,6 +23,14 @@ You might need to troubleshoot the onboarding process if you encounter issues.
If you have completed the endpoint onboarding process and don't see endpoints in the [Machines view](investigate-machines-windows-defender-advanced-threat-protection.md) after 20 minutes, it might indicate an endpoint onboarding or a connectivity problem.
Go through the following verification topics to address this issue:
- [Ensure that the endpoint is onboarded successfully](#Ensure-that-the-endpoint-is-onboarded-successfully)
- [Ensure that the Windows Defender ATP service is enabled](#Ensure-that-the-Windows-Defender-ATP-service-is-enabled)
- [Ensure that the telemetry and diagnostics service is enabled](#Ensure-that-the-telemetry-and-diagnostics-service-is-enabled)
- [Ensure that the Windows Defender ATP endpoint has internet connection](#Ensure-that-the-Windows-Defender-ATP-endpoint-has-internet-connection)
### Ensure that the endpoint is onboarded successfully
If the endpoints aren't reporting correctly, you might need to check that the Windows Defender Advanced Threat Protection service was successfully onboarded on the endpoint.