From 98f72e32916cbd438c2f9469244d3e398eeaa592 Mon Sep 17 00:00:00 2001 From: John Kaiser <35939694+CoveMiner@users.noreply.github.com> Date: Thu, 5 Dec 2019 07:47:26 -0800 Subject: [PATCH 1/2] Update surface-hub-2s-recover-reset.md Updates a procedure per customer feedback. --- devices/surface-hub/surface-hub-2s-recover-reset.md | 12 +++++++----- 1 file changed, 7 insertions(+), 5 deletions(-) diff --git a/devices/surface-hub/surface-hub-2s-recover-reset.md b/devices/surface-hub/surface-hub-2s-recover-reset.md index 414456c4f3..b10fd8367e 100644 --- a/devices/surface-hub/surface-hub-2s-recover-reset.md +++ b/devices/surface-hub/surface-hub-2s-recover-reset.md @@ -9,7 +9,7 @@ ms.author: greglin manager: laurawi audience: Admin ms.topic: article -ms.date: 06/20/2019 +ms.date: 12/05/2019 ms.localizationpriority: Medium --- @@ -38,13 +38,15 @@ New in Surface Hub 2S, you can now reinstall the device using a recovery image. Surface Hub 2S lets you reinstall the device using a recovery image, which allows you to reinstall the device to factory settings if you lost the Bitlocker key or no longer have admin credentials to the Settings app. 1. Begin with a USB 3.0 drive with 8 GB or 16 GB of storage, formatted as FAT32. -2. Download recovery image from the [Surface Recovery website](https://support.microsoft.com/en-us/surfacerecoveryimage?devicetype=surfacehub2s) onto the USB drive and connect it to any USB-C or USB A port on Surface Hub 2S. -3. Turn off the device. While holding down the Volume down button, press the Power button. Keep holding both buttons until you see the Windows logo. Release the Power button but continue to hold the Volume until the Install UI begins. +2. From a separate PC, download the .zip file recovery image from the [Surface Recovery website](https://support.microsoft.com/en-us/surfacerecoveryimage?devicetype=surfacehub2s) and then return to these instructions. +3. Unzip the downloaded file onto the root of the USB drive. +4. Connect the USB drive to any USB-C or USB-A port on Surface Hub 2S. +5. Turn off the device. While holding down the Volume down button, press the Power button. Keep holding both buttons until you see the Windows logo. Release the Power button but continue to hold the Volume until the Install UI begins. ![*Use Volume down and power buttons to initiate recovery*](images/sh2-keypad.png)
-4. In the language selection screen, select the display language for your Surface Hub 2S. -5. Choose **Recover from a drive** and **Fully clean the drive** and then select **Recover**. If prompted for a BitLocker key, select **Skip this drive**. Surface Hub 2S reboots several times and takes approximately 30 minutes to complete the recovery process. +6. In the language selection screen, select the display language for your Surface Hub 2S. +7. Choose **Recover from a drive** and **Fully clean the drive** and then select **Recover**. If prompted for a BitLocker key, select **Skip this drive**. Surface Hub 2S reboots several times and takes approximately 30 minutes to complete the recovery process. Remove the USB drive when the first time setup screen appears. ## Recover a locked Surface Hub From 1de10320f13284052e19bf3aac402ae229269a90 Mon Sep 17 00:00:00 2001 From: Tina Burden Date: Thu, 5 Dec 2019 08:23:41 -0800 Subject: [PATCH 2/2] pencil edit line 41 --- devices/surface-hub/surface-hub-2s-recover-reset.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/devices/surface-hub/surface-hub-2s-recover-reset.md b/devices/surface-hub/surface-hub-2s-recover-reset.md index b10fd8367e..5c28202363 100644 --- a/devices/surface-hub/surface-hub-2s-recover-reset.md +++ b/devices/surface-hub/surface-hub-2s-recover-reset.md @@ -38,7 +38,7 @@ New in Surface Hub 2S, you can now reinstall the device using a recovery image. Surface Hub 2S lets you reinstall the device using a recovery image, which allows you to reinstall the device to factory settings if you lost the Bitlocker key or no longer have admin credentials to the Settings app. 1. Begin with a USB 3.0 drive with 8 GB or 16 GB of storage, formatted as FAT32. -2. From a separate PC, download the .zip file recovery image from the [Surface Recovery website](https://support.microsoft.com/en-us/surfacerecoveryimage?devicetype=surfacehub2s) and then return to these instructions. +2. From a separate PC, download the .zip file recovery image from the [Surface Recovery website](https://support.microsoft.com/surfacerecoveryimage?devicetype=surfacehub2s) and then return to these instructions. 3. Unzip the downloaded file onto the root of the USB drive. 4. Connect the USB drive to any USB-C or USB-A port on Surface Hub 2S. 5. Turn off the device. While holding down the Volume down button, press the Power button. Keep holding both buttons until you see the Windows logo. Release the Power button but continue to hold the Volume until the Install UI begins.