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windows/security/threat-protection/microsoft-defender-atp/troubleshoot-collect-support-log.md
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--- ---
title: Collect support logs in Microsoft Defender ATP using LiveAnalyzer title: Collect support logs in Microsoft Defender ATP using live response
description: Learn how to collect logs using LiveAnalyzer to troubleshoot Microsoft Defender ATP issues description: Learn how to collect logs using live response to troubleshoot Microsoft Defender ATP issues
keywords: support, log, collect, troubleshoot, liveanalyzer, analyzer, live, response keywords: support, log, collect, troubleshoot, live response, liveanalyzer, analyzer, live, response
search.product: eADQiWindows 10XVcnh search.product: eADQiWindows 10XVcnh
search.appverid: met150 search.appverid: met150
ms.prod: w10 ms.prod: w10
@ -17,19 +17,19 @@ ms.collection: M365-security-compliance
ms.topic: troubleshooting ms.topic: troubleshooting
--- ---
# Collect support logs in Microsoft Defender ATP using LiveAnalyzer # Collect support logs in Microsoft Defender ATP using live response
**Applies to:** **Applies to:**
- [Microsoft Defender Advanced Threat Protection (Microsoft Defender ATP)](https://go.microsoft.com/fwlink/p/?linkid=2069559) - [Microsoft Defender Advanced Threat Protection (Microsoft Defender ATP)](https://go.microsoft.com/fwlink/p/?linkid=2069559)
When approaching support you will often be requested to provide Microsoft Defender ATP Client Analyzer tool output. When contacting support you will often be asked to provide the output package of the Microsoft Defender ATP Client Analyzer tool.
This topic provides instructions on how to run the tool via Live Response, or locally if the machine isn't communicating with Microsoft Defender ATP cloud services. This topic provides instructions on how to run the tool via Live Response.
1. Download the [LiveAnalyzer.ps1 script](https://aka.ms/MDATPLiveAnalyzer ). 1. Download the [LiveAnalyzer.ps1 script](https://aka.ms/MDATPLiveAnalyzer ).
2. Initiate a [Live Response session](live-response.md#initiate-a-live-response-session-on-a-device) oo the machine you need to investigate. 2. Initiate a [Live Response session](live-response.md#initiate-a-live-response-session-on-a-device) on the machine you need to investigate.
3. Select **Upload file to library**. 3. Select **Upload file to library**.