From 7233b4122a86aa88d54aad1ddd9c7f408b1cdec8 Mon Sep 17 00:00:00 2001 From: Evan Miller Date: Mon, 22 Jun 2020 11:39:51 -0700 Subject: [PATCH 1/5] Add files via upload --- .../images/MicrosoftHoloLens_DeviceManager.png | Bin 0 -> 10129 bytes 1 file changed, 0 insertions(+), 0 deletions(-) create mode 100644 devices/hololens/images/MicrosoftHoloLens_DeviceManager.png diff --git a/devices/hololens/images/MicrosoftHoloLens_DeviceManager.png b/devices/hololens/images/MicrosoftHoloLens_DeviceManager.png new file mode 100644 index 0000000000000000000000000000000000000000..ca2bd894a19114c0f499cabde92378018411dfa4 GIT binary patch literal 10129 zcmajFbx<5%(Dw^LgG;dBwz#`{a7b_o?he6OToRm+#XS(*-QC?~k>G^IWpR5+e(&?t z{o~%cr)qrW)J&h5?*4wJBR;CgqNBV=fq{WRmzR@PgMopSdR>=Ce)Bq~Z=Vf*UBJ4k z$x6ahOpricH{h)#lqFzbs^d@}O%PtU-#W|by28NV)Bc@c<<)4;U|{F~^3oC-UWUh+ zo;vUJv#LC=SJtd7J+Hy3Lav$TX&>LolMV@3VM|NHV$(zhhX+$J<_4#TONg_7rzr{y zq`4}gH+1dDp^(Q)m|Jt3Sey4RY{mRYcpf`}yzqd8Id?i&Jax5jmwB+25zyQ9zwLIb zt-Gr$#abLV-Gz*ZIM4^X9EJFSot+(kF=fcj9vl?J;SzYA8x-$^2rrSAmPXbo<>bW1 z929iE26rq2N4<{bEBZ2)%B8ETOQ(`S&&)hFJPg|zn2kv$97xN~-T};Mw>I8MmvH=| zrZ!Vy&?>(D+0c*-7uWUi)@95bEgJiOj$ah37nYQkwzjsCi~1s)i+W$sSaKo`ApgCK zi*X9R=8ldIC&CRbEMhJqI5T)_w)cd0mR(8%UAHvER zWHLa&r79dU^^9mB=xwW`j#WTa$Yc+o~mh7sUX$B*-O&pyr& zzF^DJ)=<2wUIa6&^Wt($yR8NPd@ZJ4_i^= z)cqQ~uULy;>Zp1RZdK7w6Lc;yiQ_KWJjFpuYxNNaWb3>!eJsFf1 zlN+SeeZ`1DFETTpNk;a1R}yrRZ+F&4p;kNHkxq-|poG zs{xQ6sgSTQbTmrrjpQ_VjriMqR{0D60amzVW)blQO1w}jiAsal@=t2)DCr>5ZFRsEJN z@S5(L>0L`q=zfymZxcU%>lE6Mz0;nb{FxQwI%i1eQywF#mYy=xAU32UCS00~u`K1U zt*-oN%a;jegjd#_mvJ1{Y=j7(6C1vOZxaPO;$pka)~m9k zcZ&Q{lc*S9b(go1;Wbx3SQ_(tL@7sXP9V}JoxY5Q(!vFAoe8Z^3sY3A z7;COO8;E`h!;%tC29W3cmX`On2MR6l56b6@`toq9BX5r8lTSq^zXw!sA|7B8>+1Ar zHeP};8wvF*!uff8eGvRIwPTMjr>50E(pncWt;iH;ew22S?&&DC!fZN(*cK_+HLMVN zmWR5cm8rMLfH5LZvksi<&l7Cc$Zn(Vk0L;dHCmBc~7hiivdziVfAxWB(&QNddE z{X?FGrKR9&frev@6?L6hr+h3)qI!=y-jRdc#4(FhIa z*Mmwti=(64CQF0d+zqs>u{^h7_Mi@$dvVdW@61MuUJD&16;^pkb*PwiBYCus_M>h* z6>;8!94?e03*m_@rcl#r_V<6oq$O!yj+UeG^#J;$3@&Frs0KgLi{iA;DSaAzQX9o; z(hxPR3Fq@V`Mzi$2HsQby|g{W$jREEqEgT-!8BB-rr(+Z*X9cdJamuu0@(92Sxp)|^UrqE^zRKDJDa!LinG$x#QQ_KY^s=Y+E8mR zm)053W4>mie*8pb>Up$EhTE~~5TvT~;en|@cnngcQYP=fQVTFCzKLd?sB)-%pkDu66#_znRN?{1~>tB&nJM(1fIK;2@k5@$7~0%i-(8s^BLlfv+ z?FBPu)_sKMG_2(N%pj1LIowKym#e&jhM@TPpl)G={^s`>qd!>15(2z$T|i*JNnW&~l2(?~SML-bIn$0MMg6w4Wj)ta!fyH&o5s9}mej|RYPsikqS7b~ zL>v|bsnCiETG)xZDbwfmr1e);(i~!;Qz>Ti;)iWIkH~8ynrBkJH5$WvEcm^98}v7k zT!*(#EiEb8K?mI0ux$^;Q%gx*l-||C@_nMCqaz?7m}34nvQ$*!Ps_{8U%!5ZgR5b- z&xl?zuNM|L)QO!IqUW*g12RO>oC|$&8)0l}@EwUz%)@4QA24N|CUrFAL5-^InO5}GHSI_CRCKXXs_=eQ7wf4}sD?;qV8Z1Ro zN6sbh4>#MZYlrTd2?hIvmCNZ*P#(oBHnfoMLag4!IC-e2u^9@^=($-2T#RN01utjc zn)|A=L*gCGui4xv8%5XD*ZSHUQW zBp*hT`@g7+^AfAf%}PTD(pGc&8`Lcs_PxXQ41D?T(V&Mgf3?{Q%mp`b_)R+K0Ne3* zTeHIo?^IRDhozAb6u0JXRX;yJbaeD7tq_tdh5Vk}?O-6AXI|2eyJ6XmH5i(MWXGoS~gy zYj3ljH<5RN{0p769$BSRD3H3aJuhy;1O~)&wSX@ibQsN{D+wvOobM`MHM-JEDu}v+ zKC-{*_Res)AOzWTCb4j)KwNGCMl@Wy>U8vn&qKv~=mwZ1Jh~`7`HjNOMjrOx1U|V- z+z$Va|8}f~H4?@2`vArN8>^Zu8L?st-xofdXBs|Tx5FU?s_q@RwaPQ&-8%QSf|`Du zb7S>goLs%3_)%p{6*d6j3F|{5-3ngau#~~#BXZ>Ejb@yqWaPd|ff%+^g2&z4GWFOt zORVH@$kSTmVW|fab4otsOYU=jN_{8yKcN~2J9A_;ne`O%9basj$IZ*c#)en<`G zIhV3OwM{Elr6PNH^qON~UVCYa!Siuw;7r4$wxTCw4~b3oK;qWz%Q}`~U!v%_WI8jx zE0H~TkgXl&KK4!@k}@ES+abK?Q2vwDHyzOK(f{TmY-hei>}j1&8ULdXu&8YMbiD6z z@6o~bJwAjFv8CdOug}hbrKww*_H0hOvdA~0F8fgeBva`xvU{eTe|AKy1o7GWd2RQz zK-~pZY{gu@nzIl`+&aShAppMax3tt(g&6W09V$K-L)*}aMk%j3#=q0a4BKw)8ss4vtf+q-r?b79xLhiTJQ8ByEU zF8Zpin5)2!Iox0Ty*FL>y7zI@>|-iEnH?@yq(bQgsStjrfBt&M4#f zk(QjHtcZScWEmp&(F2tYLg4B|a-Aw-H!xBJo%s^m$FmnB=;YjS+uR731-Of&*kX;Eg27_ z%B)UO4wqf5!$%E02@?zdiwS2jE7D_d?_@<-+er_4h3!aF;LtBzT0AR-FV_I+(6aEh zDe6g2gvpZYgYit!fRojnCwJ<}7)P82(6+g}%5<_%-PSvNs0Jx!UHX zFZ=Sm3`u`{v zO$J-)#wI5({&9~R>^X3#5UySsd{{;5RKZ!eD9HZ+MbgYcXDt)*uyXVf%E||bnX_c1cBc!sN&F@hrTUd@PvGoc@nf}th zmv_@jh@7oaFDAYSe5o47!MOAOl7K)~89i8PXL}%fEbjo2XLHj!t<4i^cgK6@;-!4k zRnD`kJDTaXU9tmMUn{cPBh|b=!4>nF4J(I@^~zW%(~XQA898WRB?e6jAH=)U&?0;0 z6z_E1%SgAq$EYkRDL%wX__D{UdG_@wcVTqEM4jWH)L`I=9?rFLh-=2b^ZSZMHi2>Z zPhNsTC)@1rx*m+vv!?w6vNObQFID`b!*Z?efJ*qnohhbyoV%y4d-RNq6RBJdUvm>* zuDK>3zP7gFa2)qP^&#`22L}u8S3QK88wu7{w!f&~(r^;uk;4`$` z;4d%JIMhq3?f>WMyNuq*vf>19@96-H@AWnz7t_s@Z^};8((x4m$TtIur>XfCzOCNu zsQKX?b`N!Z0{QBG34-lFP+GmcFD|OnkGrj;Qb&sCH8I(9Nakj@6Y-Z>##@ecVRG?z+TRcwbt~Wd}et1fV zR9iLHXX7k5c<;U!ex@Rek|e%7`_Pq-*(oNy>HMj8`4RsNt1=|f90;Sr(* z^4_%?mNY#RU6_Ie>Sp1M%J_^PjVWvht3H5b6w80NG6&{gAd5K>Y3=&u2`u6OAI9I#lsp25 zyM8Y%E&cfMu_J%R#l&>j z6$Gc>U=Pc1lP8-erQ=I?W}V4{$I$9Y&hOr_ne9x68)Z0OV3AdEcUAg4dg6)j?}iM; zONmKI+imAda&jn)jEtO|oK#g+U%3eZL2?)>!Sd1)iI4{xJ}J56N$D!Rr(%>0a8lH? 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Also button steps are bolded. --- devices/hololens/hololens-recovery.md | 18 +++++++++--------- 1 file changed, 9 insertions(+), 9 deletions(-) diff --git a/devices/hololens/hololens-recovery.md b/devices/hololens/hololens-recovery.md index 8c3374807f..d8dd0ceb11 100644 --- a/devices/hololens/hololens-recovery.md +++ b/devices/hololens/hololens-recovery.md @@ -49,11 +49,11 @@ Under certain circumstances the customer may be required to manually reset the d ### Standard procedure 1. Disconnect the device from the power supply or the host PC by unplugging the Type-C cable. -2. Press and hold the power button for 15 seconds. All LEDs should be off. +2. Press and hold the **power button** for 15 seconds. All LEDs should be off. -3. Wait 2-3 seconds and Short press the power button, the LEDs close to the power button will light up and the device will start to boot. +3. Wait 2-3 seconds and Short press the **power button**, the LEDs close to the power button will light up and the device will start to boot. -4. Connect the device to the host PC, open Device Manager (for Windows 10 press the “Windows” key and then the “x” key and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the pictures below: +4. Connect the device to the host PC, open Device Manager (for Windows 10 press the **“Windows” key** and then the **“x” key** and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the pictures below: ![HoloLens 2 MicrosoftHoloLensRecovery](images/MicrosoftHoloLensRecovery.png) @@ -63,13 +63,13 @@ If the standard reset procedure does not work, you can use the hard-reset proced 1. Disconnect the device from the power supply or the host PC by unplugging the Type-C cable. -2. Hold volume down + power for 15 seconds. +2. Hold **volume down + power button** for 15 seconds. 3. The device will automatically reboot. -4. Connect the device to the host PC, open Device Manager (for Windows 10 press the “Windows” key and then the “x” key and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the pictures below. +4. Connect the device to the host PC, open Device Manager (for Windows 10 press the **“Windows” key** and then the **“x” key** and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the pictures below. -![HoloLens 2 MicrosoftHoloLensRecovery](images/MicrosoftHoloLensRecovery.png) +![HoloLens 2 MicrosoftHoloLensRecovery](images/MicrosoftHoloLens_DeviceManager.png) ## Clean reflash the device @@ -97,11 +97,11 @@ If the device does not boot correctly you may need to put the HoloLens 2 device 1. Disconnect the device from the power supply or the host PC by unplugging the Type-C cable. -2. Press and hold the power button for 15 seconds. All LEDs should turn off. +2. Press and hold the **power button** for 15 seconds. All LEDs should turn off. -3. While pressing the volume up button, press and release the power button to boot the device. Wait 10 seconds before releasing the volume up button. Out of the 5 LEDs on the device, only the middle LED will light up. +3. While pressing the **volume up button**, press and release the **power button** to boot the device. Wait 15 seconds before releasing the volume up button. Out of the 5 LEDs on the device, only the middle LED will light up. -4. Connect the device to the host PC, open Device Manager (for Windows 10 press the “Windows” key and then the “x” key and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the image below. +4. Connect the device to the host PC, open Device Manager (for Windows 10 press the **“Windows” key** and then the **“x” key** and click on “Device Manager”) and make sure the device enumerates correctly as Microsoft HoloLens as shown in the image below. ![HoloLens 2 MicrosoftHoloLensRecovery](images/MicrosoftHoloLensRecovery.png) From a6ee813a61f8078e1d95106a293fb5c079963220 Mon Sep 17 00:00:00 2001 From: Evan Miller Date: Mon, 22 Jun 2020 11:55:00 -0700 Subject: [PATCH 4/5] Update troubleshooting based on new Recovery Adding in feedback about recovery to the troubleshooting page and linking back to it. --- devices/hololens/hololens-troubleshooting.md | 10 +++++----- 1 file changed, 5 insertions(+), 5 deletions(-) diff --git a/devices/hololens/hololens-troubleshooting.md b/devices/hololens/hololens-troubleshooting.md index b4d107902a..aa9d8bc786 100644 --- a/devices/hololens/hololens-troubleshooting.md +++ b/devices/hololens/hololens-troubleshooting.md @@ -27,14 +27,14 @@ This article describes how to resolve several common HoloLens issues. If your HoloLens won't start: -- If the LEDs next to the power button don't light up, or only one LED briefly blinks, you may need to charge your HoloLens. -- If the LEDs light up when you press the power button but you can't see anything on the displays, hold the power button until all five of the LEDs turn off. +- If the LEDs next to the power button don't light up, or only one LED briefly blinks, you may need to [charge your HoloLens.](hololens-recovery.md#charging-the-device) +- If the LEDs light up when you press the power button but you can't see anything on the displays, [preform a hard reset of the device](hololens-recovery.md#hard-reset-procedure). If your HoloLens becomes frozen or unresponsive: -- Turn off your HoloLens by pressing the power button until all five of the LEDs turn themselves off, or for 10 seconds if the LEDs are unresponsive. To start your HoloLens, press the power button again. +- Turn off your HoloLens by pressing the power button until all five of the LEDs turn themselves off, or for 15 seconds if the LEDs are unresponsive. To start your HoloLens, press the power button again. -If these steps don't work, you can try [recovering your device](hololens-recovery.md). +If these steps don't work, you can try [recovering your HoloLens 2 device](hololens-recovery.md) or [HoloLens (1stgGen) device.](hololens1-recovery.md) ## Holograms don't look good @@ -92,6 +92,6 @@ You'll need to free up some storage space by doing one or more of the following: The most likely problem is that you're running low on storage space. Try one of the [previous tips](#im-getting-a-low-disk-space-error) to free up some disk space. -## The HoloLens emulators isn't working +## The HoloLens emulator isn't working Information about the HoloLens emulator is located in our developer documentation. Read more about [troubleshooting the HoloLens emulator](https://docs.microsoft.com/windows/mixed-reality/using-the-hololens-emulator#troubleshooting). From fb33d8d7d6c845faa9e02e990881be803dc0c16c Mon Sep 17 00:00:00 2001 From: Evan Miller Date: Mon, 22 Jun 2020 12:50:44 -0700 Subject: [PATCH 5/5] punctuation --- devices/hololens/hololens-troubleshooting.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/devices/hololens/hololens-troubleshooting.md b/devices/hololens/hololens-troubleshooting.md index aa9d8bc786..d0bd894a3e 100644 --- a/devices/hololens/hololens-troubleshooting.md +++ b/devices/hololens/hololens-troubleshooting.md @@ -34,7 +34,7 @@ If your HoloLens becomes frozen or unresponsive: - Turn off your HoloLens by pressing the power button until all five of the LEDs turn themselves off, or for 15 seconds if the LEDs are unresponsive. To start your HoloLens, press the power button again. -If these steps don't work, you can try [recovering your HoloLens 2 device](hololens-recovery.md) or [HoloLens (1stgGen) device.](hololens1-recovery.md) +If these steps don't work, you can try [recovering your HoloLens 2 device](hololens-recovery.md) or [HoloLens (1st gen) device.](hololens1-recovery.md) ## Holograms don't look good